Roscoe Woodberry

BoAllen was amazing to work with! He went above and beyond to get us the deal we wanted! He went above and beyond to get us the deal we wanted! More

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I wanted to update my review because it's only fair to recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but be recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but because of the lack of communication. No one contacted me to explain what was wrong with my vehicle or discuss the repair plan. I had to call to check on the status, and I was told there were no notes on my account because my service advisor was out. I was promised a return call later, but I never received one. When I called back the following day, I was informed that a part had to be ordered and would arrive the following Wednesday. I was also told I could return the loaner vehicle and drive my own car until the part came in. Because my concern involved the key sticking in the ignition, I didn't feel comfortable doing that and chose to keep the loaner instead. When I asked when someone would contact me with updates, I was told customers typically aren't called until their vehicle is ready. Unfortunately, Wednesday came and went, and my vehicle wasn't ready until Thursday. I picked it up Saturday morning. I also had a separate experience when I called to return a call and make my car payment. The person I was trying to reach was unavailable, so another representative assisted me. While my payment was processed, the interaction felt very dry, short, and unwelcoming. It was very different from the warm, friendly experience I had when I first purchased my vehicle. I had additional questions, but because of the tone of the conversation, I chose not to ask them. After sharing my concerns, I received calls from my salesperson David and Rosco. They listened carefully, showed genuine empathy, and made me feel heard and valued. They discussed both experiences with me, assured me they had spoken with the staff involved, and explained that they did not believe the interactions were intentional. However, they also made it clear that making a customer feel unvalued is not the Klaben way. What impressed me most was their response. They followed up promptly, communicated with me throughout the process, and kept every promise they made. They also provided me with a complimentary service on my next visit and mailed me a $50 gas card as a gesture of goodwill. While those gestures were appreciated, what meant the most was their accountability, professionalism, and sincere desire to make things right. Everyone has an off day, and we never truly know what someone else may be going through. What matters is how concerns are handled, and Klaben handled mine exceptionally well. They restored the confidence and peace of mind I felt when I first purchased my vehicle. Thank you to my salesperson David, Rosco, and the entire Klaben team for listening, taking my concerns seriously, and proving that customer satisfaction truly matters. I look forward to continuing to do business with the Klaben family More

by Tffnyfrdjcksn Verified Customer Verified Customer

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They were friendly and very helpful. They were very accommodating to my wishes and was able to match with a car I really like! They were very accommodating to my wishes and was able to match with a car I really like! More

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I had an outstanding experience working Bo as my salesman! From start to finish, he was professional, knowledgeable, and incredibly responsive. He kept us well nformed throughout the entire process, salesman! From start to finish, he was professional, knowledgeable, and incredibly responsive. He kept us well nformed throughout the entire process, answered every question promptly, and made what can often be a stressful experience feel smooth and easy. What stood out the most was his communication. He was always available when I needed him, followed up consistently, and genuinely made me feel like my satisfaction was his top priorit and not just making a sale. He was extremely personable and I appreciated that with making such a large purchase. If you're looking for someone who is honest, patient, and truly cares about providing exceptional customer service, I highly recommend working with him. Thank you for going above and beyond to make this such a positive car buying experience. I absolutely love my new nautilus (Skye is her name) and couldn't be happier! More

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Bo was very diligent in trying to get the right deal for my wife and I, he made sure that he kept in touch with us and was very professional. Bo is very personable and made my wife and I very comfortable th my wife and I, he made sure that he kept in touch with us and was very professional. Bo is very personable and made my wife and I very comfortable through the process. Even after the sale was done he checked on us to make sure everything was fine. Thanks Bo we really appreciate you. More

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Klaben was very transparent. They gave us the best price upfront. No pressure sales. Very easy to work with. Chris Moldas gave us the best car buying experience that we’ve ever h They gave us the best price upfront. No pressure sales. Very easy to work with. Chris Moldas gave us the best car buying experience that we’ve ever had! We will be purchasing more vehicles from Klaben! More

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If you're looking for someone who actually makes the car-buying experience enjoyable, go see Bo Stewart! Bo was absolutely awesome from start to finish. He helped me turn in my lease and made the who car-buying experience enjoyable, go see Bo Stewart! Bo was absolutely awesome from start to finish. He helped me turn in my lease and made the whole process smooth, easy, and completely stress-free. He took the time to answer my questions, made sure I understood my options, and never made me feel pressured. I ended up driving away in a Mustang Mach-E, and I couldn't be happier—I absolutely love this car! It's everything I was hoping for, and Bo played a huge part in making that happen. Great customer service is hard to find, but Bo went above and beyond. He's knowledgeable, friendly, and genuinely cares about making sure you're happy with your decision. When it's time for my next vehicle, there's no question—I'll be going back to Bo. Highly recommend him to anyone looking for an honest, hassle-free car-buying experience! More

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Klaben is my go to! They come with any and all options you are looking for. Roscoe and Chris are the absolute best! Have been going here for years and will continue. They come with any and all options you are looking for. Roscoe and Chris are the absolute best! Have been going here for years and will continue. More

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Everyone was great. We were able to get a deal done in a very timely manner We were able to get a deal done in a very timely manner More

by ODEARICHARD1950 Verified Customer Verified Customer

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This is my 5th vehicle that I’ve purchased from Klaben and they always make the process super, simple. Louis knows what I prefer and that I enjoy having a new car every 2-3 yrs so he keeps in touch. I a and they always make the process super, simple. Louis knows what I prefer and that I enjoy having a new car every 2-3 yrs so he keeps in touch. I always get a great deal and excellent service. More

by energy069857 Verified Customer Verified Customer

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