I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,313 Reviews
Write a Review1313 Reviews of Mona Crooks
May 25, 2026
I have never purchased a vehicle from this dealership. But their service on my 2009 Lincoln MKZ has always been excellent! The thoroughness in their work is phenomenal and they have been VERY trustworthy But their service on my 2009 Lincoln MKZ has always been excellent! The thoroughness in their work is phenomenal and they have been VERY trustworthy in their repairs. In this day and age, it is not easy to find a service department that you trust with your needed car repairs. But I cal always rely on the Service Reps and technicians here to do excellent work at a fair price! Thank you, Klaben! More
Other Employees Tagged: Joe French
May 19, 2026
Routine maintenance on our Escape with Joe. Perfect, as always! Fast and professional. We always choose Joe for our service appointments. If you need a service advisor for your Ford, call J Perfect, as always! Fast and professional. We always choose Joe for our service appointments. If you need a service advisor for your Ford, call Joe French at Klaben in Kent! More
Other Employees Tagged: Mike Brandvold, Joe French, Tim Sterling
May 16, 2026
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 13 years now. Highly recommended More
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford, Tucker Ressler
May 14, 2026
Mike Brandvoid is very approachable and I appreciate the careful view of a Maintence plan that is best for the type of driving that I do. He has saved us a lot of time and money. careful view of a Maintence plan that is best for the type of driving that I do. He has saved us a lot of time and money. More
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Sean Bradford, Anthony Thurman Jr
May 13, 2026
I called Klaben Ford to schedule an appointment for a works package. I spoke with Christine, who set me up with a convenient appointment at my home. Dakota showed up on time and thoroughly explained ever works package. I spoke with Christine, who set me up with a convenient appointment at my home. Dakota showed up on time and thoroughly explained everything he would be doing. He went right to work and completed the job in a timely manner. I am very impressed with Dakota as he was very polite, and I could tell he enjoyed his job. Dakota is a great asset to the Klaben organization. More
Other Employees Tagged: Tom Alcorn, Christine Klaben , Dakota
May 13, 2026
Love your team and I have to say that I was always a Toyota buyer until now. I am just waiting for the Plug in Hybrid Ranger to come out and I will put build order in. Toyota buyer until now. I am just waiting for the Plug in Hybrid Ranger to come out and I will put build order in. More
Other Employees Tagged: David Mitchell
May 13, 2026
Mike Brandvoid is the best. I trust him to give the best advice. He is very approachable! I trust him to give the best advice. He is very approachable! More
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Sean Bradford
May 08, 2026
They always treat us right with great service. We have been a customer of Klaben Dodge for years. We have been a customer of Klaben Dodge for years. More
Other Employees Tagged: Alisea Kight

