"Mona and the whole service team were great! Very..."
Mona and the whole service team were great! Very friendly, professional, and thorough. Its always a positive experience with Klaben Ford.
three more words end
"I was happy they were able to test the battery and..."
I was happy they were able to test the battery and replace it. I threw in an oil change and tire rotation. They indicated about 2.5 hours at 4.5 hours I got up to check on it. I was especially anxious because the waiting room was full with masks that were not covering noses, mouths. Etc. A lot of sneezing and coughing. I think during pandemic be more realistic so we can choose to wait or not. Mona stepped in to help and inquired with service tech.
"They are awesome. From start to finish. Highly..."
They are awesome. From start to finish. Highly recommend. Actually we just bought another car from them today. ***** five stars. Mona, Sean, Branden, Rich. In no particular order.
"Klaben is an awesome dealer with no funny game. The..."
Klaben is an awesome dealer with no funny game. The service department is managed by top notch people. The company takes an all in team approach.
"Our family has purchased vehicles from Klaben for over 25..."
Our family has purchased vehicles from Klaben for over 25 years. Terry Baughman has been our salesman at Klaben for over 20 of those years. He always puts the customer first and is thorough in everything that he does, from sales to service checks.
We have also dealt in the service department with Mona Crooks for well over 20 years. She has always been very helpful in making sure that our service needs were met with all of our vehicles.
"Terry is great at what he does. I felt like I knew him..."
Terry is great at what he does. I felt like I knew him for years . My first time buying brand new . I believe he is the one to talk to
"tyler always takes care of me. the high level of service..."
tyler always takes care of me. the high level of service is very good. i will continue to come back. i can trust things will be done right.
"always good service and friendly personnel. Want..."
always good service and friendly personnel. Want customer to be satisfied.
Some prices seem high, but I purchased a service coverage with the car and that helps. Thanks
"Mona in the service department was amazing. I already had..."
Mona in the service department was amazing. I already had an appointment scheduled for routine maintenance a few weeks out. Three days before New Years and air bag sensor came on in my vehicle. One call to Mona and she had my vehicle in the next morning. The repair was going to take two days so she made sure I had a rental vehicle and had my scheduled maintenance performed while the vehicle was there to save me time from bringing the vehicle back a few weeks later. Mona made sure I had my vehicle back in the two days, on New Year's Eve, so I wasn't stuck without it for the long holiday weekend. Klaben is hands down the best dealership around. Everyone there, from sales to financing, down to service, treats every customer with utmost respect and courtesy every time. They will go above and beyond to make sure your needs and expectations are met, as well as exceeded. You are never just a customer at Klaben. You are family. I have been a loyal customer for 20 years and I will continue to be for another 20.
"Always the best! We will never go anyplace else. You..."
Always the best! We will never go anyplace else. You cannot get this type of friendliness, honesty and a great deal anywhere else. Service is always the easiest.