Roy Beck
Roy Beck at W&L Subaru

Roy Beck

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,133 Reviews
4.8

1,133 Reviews

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1133 Reviews of Roy Beck

September 16, 2025

Dealership Rating
Employee Rating

Friendly,courteous and professional every time we have service. The mechanic showed ull everything that was done,and the service rep was helpful. Can't imagine a more pleasant experience. More

by dubil3
Service Price Transparency
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Recommend Dealer
Yes

August 30, 2025

Dealership Rating
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I have had at least 10 Subarus from this dealership. I've always had great service. More

by amylmartin10
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Matt Gilbert, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

We greatly appreciate all of your repeat business over the years! If you need anything at all just let us know!

August 30, 2025

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very courteous professional dealership listened to concerns about undetermined noise in rear of vehicle examined vehicle nothing was found at this time More

by debloom310
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

August 29, 2025

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Very professional and friendly. .. fast service with great communication. Very happy with my choices here. More

by autumnanjil
Service Price Transparency
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Recommend Dealer
Yes
Sep 02, 2025

W&L Subaru responded

We are delighted that you had a great service experience here! Thank you so much!

August 27, 2025

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Problem is not fixed. We hear the noises all the time and techs says they don’t hear it More

by scott6150
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Curt Reid

Aug 27, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns and we are very sorry we were not able to reproduce the problem while it was here. We are eager to get it solved for you, so if you'd like to bring it back and ride with the technician to see if you can help us reproduce the sounds just let us know. Also, if you are able to make a video while it is happening that may also help us to identify the problem. Thanks again for the feedback and have a great day.

August 19, 2025

Dealership Rating
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Excellent. Lovely waiting area with complimentary beverage and snack while you waited. It is also pet friendly. More

by henny
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Recommend Dealer
Yes
Aug 20, 2025

W&L Subaru responded

We're very pleased that you enjoy our comfortable customer lounge and free snacks and drinks! Thanks for the review!

August 07, 2025

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The dealership was great. I did text and ask for the part number and the person never responded. More

by Nakita
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Aug 08, 2025

W&L Subaru responded

Thanks for the review!

July 30, 2025

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Fantastic! Entire staff very helpful and professional! I always feel well taken care of and appreciated! More

by jbodenm2
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Recommend Dealer
Yes

Other Employees Tagged: Owen Long , Nate Rousch

Jul 31, 2025

W&L Subaru responded

Thanks so much for the feedback! We are delighted to hear that your experiences here have been terrific!

July 12, 2025

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Employee Rating

Very good. .when a car is left that day,and needs worked on but they are very busy and can't get to it that day, they need to keep in touch on what's going on s More

by none25
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jul 14, 2025

W&L Subaru responded

Thank you for the kind words and helpful feedback! We’re thrilled you had a great experience with our team, and we’ll work on improving communication during busy times.

July 12, 2025

Dealership Rating
Employee Rating

Car would not start. Thought it was the remote or battery. Got started and went directly to dealership. It was because I had it in accessory mode. Car was checked. More

by dpbpab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

W&L Subaru responded

It was our pleasure helping you! If you need anything else just let us know. Thanks for the feedback and have a great day!

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