Roy Beck | Page 2

MY CAR WAS INSPECTED IN A TIMELY MANNER,ALSO THE DEALERSHIO OFFERS A NICE SITTI G AREA AND REFREAHMENTS WHILE YOU WAIT..ITS LIKE BEING AT HOME! AND MOST IMPORTANTLY I was kept updated while they wer DEALERSHIO OFFERS A NICE SITTI G AREA AND REFREAHMENTS WHILE YOU WAIT..ITS LIKE BEING AT HOME! AND MOST IMPORTANTLY I was kept updated while they were working on my car,so from start to finish about an hour..great dealershio!! More

by karenfulmer1482 Verified Customer Verified Customer

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Excellent service and kept us updated on what was happening while waiting! We can't beat your service. happening while waiting! We can't beat your service. More

by besttarbaby Verified Customer Verified Customer

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It's friendly and the waiting area is very pleasant . With nice snacks & tv station With nice snacks & tv station More

by ndiaugustine Verified Customer Verified Customer

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W & L Subaru is always very professional and perform very thorough service. They are an outstanding dealership and if I lived closer to it would buy another Subaru. Their service team sends videos and explan thorough service. They are an outstanding dealership and if I lived closer to it would buy another Subaru. Their service team sends videos and explanations as to what the problem is and I love that as a customer. More

by Bif Verified Customer Verified Customer

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This place is a Joke. I originally took my car in for service back in May. I was told the car was "fixed" to come pick it up. I paid the over $2k bill and walked out to my I originally took my car in for service back in May. I was told the car was "fixed" to come pick it up. I paid the over $2k bill and walked out to my car. The check engine light was still on, and the code it threw was the same code I took it in for. I walked back in and let them know. I wanted to lose my mind after paying the over $2k bill but I didn't. I leave the car for them to "fix it" again. I then get a call to come pick up the car its all "fixed". I drive the car to work and it just shuts off on its own while driving. I then push it to the side of the road. I'm so glad I didn't have my family in there car while I'm driving on the interstate. I call the dealership and explain what just happened. I was told to bring it back in. It turns out the "tech" working on it bent a connector and I was told the car should never have started. What the "F" are we even doing. I could have lost my patience, but I didn't. I'm beyond p****d off!!! I take the car back yet again!! I then get a call several weeks later. I was told don't worry we got the car "fixed". I went picked up the car and wouldn't you know check engine light is on again. The check engine light that comes on is literally for the same issue I originally took it in for. What are we doing W&L? Literally what did you diganose? It's now almost the middle of July and still no car. I have a manager reach out to me because they had my car for almost 2 weeks after the last time I dropped it off. I heard nothing so I reached out. When I called I was told they will be ordering another part for the car, but it was backordered. Why did we just order the part today when I called in? Why didn't we order it 2 weeks ago when I dropped the car off? I asked for a managers number and I was contacted by Roy. I explained to Roy what happened and I was out over $2k and still didn't have my car. I had the car back for the same issue more times than I can count. Roy tells me that they also have money in the car. DUDE are you kidding me right now??? I did lose my xxxx on him. I mean what are we doing? At this point they are just throwing parts at the car and hoping for the best. It's now July 18th and I picked up my car. It's almost on empty even though it was left there with a full tank of gas. I WILL NEVER go back to this place. I don't know how they could still be in business. More

by Defonzie Verified Customer Verified Customer

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Excellent service excellent experience as always treated with respect by a phenomenal service team. Always a pleasure working with W&L with respect by a phenomenal service team. Always a pleasure working with W&L More

by benpropst Verified Customer Verified Customer

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They were very courteous and eager to help.They seemed to do a good job. The E-m They were very courteous and eager to help.They seemed to do a good job. The E-mail video of the inspection of the car was really cool. The reason for 4 stars was not for service, but for cost. Like ALL DEALSHIPS prices seem too high!!!! More

by jbaz0 Verified Customer Verified Customer

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W&L Subaru continues to do the best they can to keep my vehicle in top operating condition while trying to save me money in the process. The work quality is excellent, and I am very pleased with the servi vehicle in top operating condition while trying to save me money in the process. The work quality is excellent, and I am very pleased with the service. They stand behind their work. More

by Bill &Judy G. Verified Customer Verified Customer

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Wonderful customer service and great waiting area. Staying in touch and checking my car for anything else that was needed Staying in touch and checking my car for anything else that was needed More

by danh50 Verified Customer Verified Customer

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The service personnel were pleasant. They were very thorough in explaining what needed to be done. The service was done in a timely manner. They were very thorough in explaining what needed to be done. The service was done in a timely manner. More

by LMurin40 Verified Customer Verified Customer

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