Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Roy Fernandes
Roy Fernandes | Page 2
Service Director
Chapman Ford Northeast Philadelphia
9371 Roosevelt Blvd
Philadelphia, PA 19114
31 Reviews
Dealership Experience
4 yrs, 7 mos
31 Reviews of Roy Fernandes
March 27, 2020
Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More
by QMSGT28PA
Verified CustomerOther Employees Tagged: Bob Keisler , Joe
Helpful 
March 25, 2020
My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over a month an still nothing! only lies More
by venice.sk
Other Employees Tagged: Christine
March 25, 2020
After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after dealing with the service manager. More
by jjm5539
February 28, 2020
Prompt and courteous service. Waiting time was not too long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. Good job! More
by DENNIS414
Other Employees Tagged: Julio Martinez
February 07, 2020
I had my truck serviced here for warranty work and the service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. More
by Jacob
Other Employees Tagged: Bob Keisler , Christine Ball
February 07, 2020
This is a great place to have your vehicle serviced. I bought my vehicle here and bought tire and wheel insurance and they made it easy. I recommend anybody to always purchase this type of coverage you ne bought my vehicle here and bought tire and wheel insurance and they made it easy. I recommend anybody to always purchase this type of coverage you never know when you’ll need it. This is an excellent place to come if you need a new or used vehicle. All around a great family owned business. More
by aliensdna
Other Employees Tagged: Blake Rosenberg, Mike Moyer, Don Biddle
February 06, 2020
Chapman Ford is the only dealer that I would purchase or have a car serviced. They are always professional and always deliver whether it a car purchase or I’m in for service have a car serviced. They are always professional and always deliver whether it a car purchase or I’m in for service More
by Steve K
Other Employees Tagged: Don Reed, Raleigh Dawson, Jim Stevenson, Bob Keisler, Alena Grassifulli, Danny Bhatti , Kirstie Maier
February 02, 2020
It's always easy to schedule a service appointment on line. The service employees are always friendly and my service was completed in a reasonable time frame. line. The service employees are always friendly and my service was completed in a reasonable time frame. More
by sharr52
Other Employees Tagged: Bob Keisler
January 31, 2020
I like the way your treated from the time you walk in, service is excellent, staff incredible and informative and the overall experience is great. service is excellent, staff incredible and informative and the overall experience is great. More
by Jevers14
Other Employees Tagged: Jim Stevenson , Jennifer
January 29, 2020
Communication Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea i Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea if the recalls were fixed on my car. In general I have absolutely NOOOOOOOO idea what has happened with my car since it's been at your ship since the 15th. I call leave message i send texts messages and none of my message are returned. So at this point i'm NOT happy with my experience. More
by ms.angie.m.brown
Other Employees Tagged: Christine
