Roy Fernandes
Roy Fernandes at Chapman Ford Northeast Philadelphia

Roy Fernandes | Page 8

Service Director

Chapman Ford Northeast Philadelphia

9371 Roosevelt Blvd
Philadelphia, PA 19114

4.6
78 Reviews
4.6

78 Reviews

Write a Review

Dealership Experience

7 yrs

Industry Experience

21 yrs, 5 mos

78 Reviews of Roy Fernandes

January 03, 2020

Dealership Rating
Employee Rating

Check up oil change The service advisor, went out of his way to help the other customers waiting for service he was quick to step up and help out when the line for servic More

by lovejg77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Moyer , Tom McGregor III

Jan 03, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

December 24, 2019

Dealership Rating
Employee Rating

oil change outstanding and courteous service from start to finish-would like to give a shout out to Christine and my volkswagen technician for a job well done More

by hisblessings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2019

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

December 23, 2019

Dealership Rating
Employee Rating

Quick and efficient I had a recent recall service appointment for my 2006 Mustang. Service Department did an airbag replacement in 45 minutes and I was on my way. More

by taylorjj177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Stevenson , Kirsten

Dec 23, 2019

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

December 23, 2019

Dealership Rating
Employee Rating

Great The team did a great job on my car and gave out good customer service. They made sure I was all my need was met concerning my car. More

by ksexton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler , Larry Short

Dec 23, 2019

Chapman Ford Northeast Philadelphia responded

Thank you very much for sharing your experience at Chapman. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

December 05, 2019

Dealership Rating
Employee Rating

Good service I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. More

by LUKACH81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

Dec 05, 2019

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

December 05, 2019

Dealership Rating
Employee Rating

Car was dropped and work was completed in a timely manner. Ease of making appointment. I had to make a change twice and was accomodated. I like the fact that you can make appointment over phone and not have to More

by misterega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2019

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

December 03, 2019

Dealership Rating
Employee Rating

It was great I dropped my car off for service and it was ready for pickup in a couple hours. Really awesome service and people I was really happy More

by sdargan25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine

Dec 04, 2019

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

November 29, 2019

Dealership Rating

Clean and Lubricate Joints Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. More

by rhatcher10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler , Thomas McGregor

Nov 29, 2019

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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