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Roy Hassan

Overview Reviews (183)

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Roy Hassan

Roy Hassan | Page 11

Sales & Leasing Consultant

Ideal Hyundai Buick GMC

5871 Urbana Pike
Frederick, MD 21704

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5.0

183 Reviews

Overview Reviews (183)

5.0

183 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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183 Reviews of Roy Hassan

September 27, 2023

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Employee Rating

Ideal did a great job. They had my truck ready explained it well and the delivery was great. Great people to deal with. They had my truck ready explained it well and the delivery was great. Great people to deal with. More

by bobw5

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Teresa Foster, Walter Siguenza

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Sep 28, 2023 -

Ideal Hyundai Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Ideal Buick GMC Hyundai Team

September 26, 2023

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Employee Rating

Very proffisional , great service. I love how knowledgeable he is in his field . Caring and skillful. I love how knowledgeable he is in his field . Caring and skillful. More

by rruba

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Salcedo, Dom Young

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Sep 27, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ideal Buick GMC Hyundai Team

Sep 28, 2023 -

rruba responded

What a wonderful place , service was beyond good,very proffisional with attention to details . Very knowledgeable. Answered all my questions. Highly highly recommended.

September 21, 2023

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Roy is professional polite and made sure I was at easy before and after the deal before and after the deal More

by apriljohnson55

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Soleiman Muskitta

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Sep 22, 2023 -

Ideal Hyundai Buick GMC responded

Thank you for taking the time to write this review, April. We are pleased to hear that Roy was able to provide an efficient and overall positive experience. Sincerely, The Ideal Buick GMC Hyundai Team

September 13, 2023

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The Ideal Hyundai team was wonderful! I purchased my first car from the dealership and couldn't have asked for a better experience. I purchased my first car from the dealership and couldn't have asked for a better experience. More

by jessica.n.thomas99

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Soleiman Muskitta

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Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for taking the time to share your feedback with us, Jessica! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ideal Buick GMC Hyundai Team

September 12, 2023

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We were told several times that the vehicle we wanted to purchase was certified upon the day of purchase. The next day we were told there was something wrong with their system and the car needed to be picke purchase was certified upon the day of purchase. The next day we were told there was something wrong with their system and the car needed to be picked back up and would be returned to us that day so they could get everything into their system. I thought it odd and again asked about certification and was told of course. Only to find out that same day the car was never certified. Needless to say we voided the purchase and didn’t appreciate being told a blatant lie. Super disappointing. More

by smr555

Verified Customer

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Trade-in Experience

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Recommend Dealer

Other Employees Tagged: Christopher Santiago

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Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Ideal Buick GMC Hyundai Team

September 12, 2023

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Roy was very helpful throughout the process. Roy went out of his way to make sure my needs were met Roy went out of his way to make sure my needs were met More

by nelsonschwartz7

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Salcedo

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Sep 14, 2023 -

Ideal Hyundai Buick GMC responded

Thank you for leaving us this great review, Nelson! We are very happy to hear that Roy could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ideal Buick GMC Hyundai Team

September 08, 2023

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Employee Rating

Very easy honest and efficient process from start to finish. I will definitely buy from the IDEAL Team again. finish. I will definitely buy from the IDEAL Team again. More

by dickens.travis

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dom Young , Yovanka Kelbaugh, Christopher Santiago

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Sep 11, 2023 -

Ideal Hyundai Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Ideal Buick GMC Hyundai Team

September 07, 2023

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Excellent customer service, Roy drove three hours away the next day to pick up my new car! the next day to pick up my new car! More

by tim.molesworth

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Salcedo, Dom Young

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Sep 08, 2023 -

Ideal Hyundai Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Ideal Buick GMC Hyundai Team

August 15, 2023

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Roy was extremely helpful and patient in showing us cars that would meet our needs, The other staff were courteous and professional. that would meet our needs, The other staff were courteous and professional. More

by ZANFLEMING

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Hashemi

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Aug 17, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear Roy and our team described as professional, helpful, and courteous. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, The Ideal Buick GMC Hyundai Team

August 11, 2023

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The sales team were open and honest about the availability and price of the new vehicle. Appreciate Roy’s follow up on any questions and look forward many miles of smiles. availability and price of the new vehicle. Appreciate Roy’s follow up on any questions and look forward many miles of smiles. More

by M. York

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 14, 2023 -

Ideal Hyundai Buick GMC responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Ideal Buick GMC Hyundai difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise we wish you miles of happy driving! Sincerely, The Ideal Buick GMC Hyundai Team