Roy Sletterink | Page 9

Went in for oil change. Was told it would be 45 minutes and that it was! But they NEVER vacuum my car ?? if I go to jiffy they vacuum my car Was told it would be 45 minutes and that it was! But they NEVER vacuum my car ?? if I go to jiffy they vacuum my car More

by NJM1360 Verified Customer Verified Customer

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Friendly service Roy is always very friendly and a pleasure to work with. I would recommend him and Kelly Nissan to my friends and family. Thanks Roy! Roy is always very friendly and a pleasure to work with. I would recommend him and Kelly Nissan to my friends and family. Thanks Roy! More

by JenniferBoudette Verified Customer Verified Customer

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Excellent Service. Excellent visit. The receptionists are always enthusiastic and helpful. I had an appointment with Roy for a 15,000 mile maintenance. I dropped the car Excellent visit. The receptionists are always enthusiastic and helpful. I had an appointment with Roy for a 15,000 mile maintenance. I dropped the car off and it was ready at the agreed upon time. Very enjoyable visit. More

by DONALDOSGOOD Verified Customer Verified Customer

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Very friendly staff The people at kelly Nissan made my experience a great one. They really helped repair my car as fast as possible. My advisor was great he was very know The people at kelly Nissan made my experience a great one. They really helped repair my car as fast as possible. My advisor was great he was very knowledgeable and friendly!!!! Thank you More

by RFERGY16 Verified Customer Verified Customer

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service call I was very satisfied with my service experience starting with the online appointment setup right through checkout. The staff was curteous, friendly I was very satisfied with my service experience starting with the online appointment setup right through checkout. The staff was curteous, friendly and helpful. Costs for the service were reasonable. More

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Excellent Service and Friendly Professional Atmosphere I had an oil change on my 2010 Nissan Rogue on May 21, 2015. I am planning to drive to Canada next week and wanted the car checked over for the long t I had an oil change on my 2010 Nissan Rogue on May 21, 2015. I am planning to drive to Canada next week and wanted the car checked over for the long trip. Roy Sletterink was the service person who helped me. After inspecting my car Roy let me know that I needed to have the engine drive belts replaced. He explained to me the problem, quoted the price and let me know about how long it would take to replace them. Roy was so efficient, friendly and clearly does his job well. I was so happy to have such a pleasant gentleman help me. More

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Service visit Fabulous service last week with Roy. He's always a pleasure to work with, courteous and efficient. I came in for my inspection sticker and a master sw Fabulous service last week with Roy. He's always a pleasure to work with, courteous and efficient. I came in for my inspection sticker and a master switch for my window. The part needed to be ordered but the inspection had me in and out within 20 minutes, in time to make my 9 AM appointment. More

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Oustanding car-buying experience I had the pleasure of purchasing my 2008 Toyota Tacoma from Kelly Nissan; Brett D was my sales person.Completely satisfied with every aspect of this c I had the pleasure of purchasing my 2008 Toyota Tacoma from Kelly Nissan; Brett D was my sales person.Completely satisfied with every aspect of this car-buying experience. Brett was a true professional in every way! I have bought several cars from the Kelly Auto group over the years and would highly recommend to anyone looking to purchase a new or pre-owned to check out the Kelly Auto Group. They really "DO MAKE IT EASY!! More

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My wife and I recently leased a 2014 Altima. We met Salesman Glen Davis and explained our needs, finances, & timeline. He immediately took us on a test drive and answered all our questions or quickly g Salesman Glen Davis and explained our needs, finances, & timeline. He immediately took us on a test drive and answered all our questions or quickly got answers when we got back to the showroom. As we were discussing our options we were joined by the Sales Manager Fritz Boneventure who jumped into a rather lengthy diatribe iterating what Glen had already explained. This was more of an interuption than anything else. He asked what needed to be done to 'close the deal today' and I told him to drop the price. That wasn't going to happen and he left. My presumption at the time was that he was more interested in impressing Brian Kelly who was standing nearby then looking after our interests. I believe Glen sensed our displeasure and, knowing our requirements, asked for a few more minutes of our time. He quickly summed up our dealings so far and presented exactly what we were interested in and left it to US to decide. We loved the car and decided despite the strange interlude with Fritz to lease immediately. We then had to meet with the Finance man Ray Ferguson and he quickly went through what was required of us. In retrospect we should have been somewhat more demanding in asking for some documentation then for since that time and the time we opted to take delivery there have been some disappointments in insurance and paperwork between us, Mr Ferguson, Kim in accounting, and Reanna (sp) in Boca Raton at the 'Security+Plus Ultimate Platinum Protection Plan. Apparently Dent & Ding protection (dings and minor dents) aren't all covered if you don't know how they happened and might guess that a falling limb did one? Recently, we did bring the auto to the Service Department after making a quick call and were told to brinmg it right down. The staff there was very busy but extremely efficient, pleasent, and knowledgable. Roy Sletterink handled our issue and was able to explain what we thought was an issue was, instead, the auto acting automatically to inform us of what was going on that was actually normal and safety related. We fully appreciated his candor & good humor. I had to rate the Customer service as a three because of two outstanding jobs in Sales & Service and a few less than professional in Accounting & Insurance. It's a great Automobile...so far. I recommended the dealership because it was the closest and we liked Glen. More

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Spoke to Roy about week prior to doing work. He stated what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was don what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was done And included tire rotation. The two right tires were leaking air slowly every two weeks had to refill, after the rotation same two tires need air..Which means the rotation was never done..who knows what else they charged me for and didn't do. More

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