Ryan Ferguson

Went to Kelly Nissan of Lynnfield for an oil change and tire rotation. Before the car went into the service floor, I removed the tire valve cap of one of the rear tires. Service was done and paid for the s tire rotation. Before the car went into the service floor, I removed the tire valve cap of one of the rear tires. Service was done and paid for the services. To my surprise, the tire without the valve cap was still in the same spot. To my further surprise, they wanted to make me think they move the valve caps to leave the car in the same conditions it arrived. That's BS. They simply charge for the rotation but NEVER actually rotate the tires. I was also able to confirm this by checking the tire pressure in the car computer - I knew that specific tire was 2-3 psi higher than the rest. Never coming back here. Always check tires are being rotated. More

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AVOID AT ALL COSTS! I made the unfortunate decision to return to my local Kelly Nissan Dealership when my check engine light came on. The disrespect that followed made me regret my decision. The servic return to my local Kelly Nissan Dealership when my check engine light came on. The disrespect that followed made me regret my decision. The service manager Ryan was extremely rude, disrespectful, and arrogant to the point where he mockingly laughs at customers on the phone when they ask about what is wrong wirh their vehicle. I'm no car expert, but I can guarantee you I'll be going everywhere BUT Kelly Nissan for any service needs. After refusing to answer questions "Do you want the car fixed or not" and belittling me on the phone he ended the conversation by saying "Ya good luck with that buddy" and abruptly hanging up on me when I asked to be transferred to the GM. They had my car for 2 full days and did not resolve my issue. The lack of communication is ridiculous, and the overall "I don't care what you have to say" attitude made me worry that my car will be returned with more issues than what I dropped it off with. Do yourself a favor and do NOT go here!!! It's no good, and they like to word things in a way to try to intimidate you into having them fix your car or "they don't know what else could go wrong" AVOID!!! More

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Best customer service I've ever received I originally went there to have my car serviced but quickly realized it wasn't worth saving. I ended up leaving with a great used car previously lease I originally went there to have my car serviced but quickly realized it wasn't worth saving. I ended up leaving with a great used car previously leased by someone who took excellent care of it. I am so happy with my new car and the service I received. Everybody I spoke to was friendly, knowledgeable, honest and most importantly, helpful. I can't say enough about Ryan Ferguson in service who went above and beyond for me. My sales guy Ryan Ramsay was honest and committed to helping me find exactly what I was looking for and I highly recommend him to anyone looking for a car. Ray in finance was quick, efficient and so helpful. He found me a great, affordable warranty so I really don't have to worry about anything. Once I decided to trade my old car in, all of this took place in under two hours and I drove home that day in my new vehicle. Every single person I dealt with from the receptionist to service dept to sales through finance genuinely just wanted to help me and it's the best customer service I've ever received from anywhere. I'll never go anywhere else and I'll recommend them to everyone and anyone More

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Quick and easy! I went in for a inspection and I was well taken care of. The waiting area was clean and the service was fast. Will recommend! I went in for a inspection and I was well taken care of. The waiting area was clean and the service was fast. Will recommend! More

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Car servicing Excellent customer serviceby Service writer Ben Mitchell and his technician Sean who took the time to explain and demonstrate the problem I encountere Excellent customer serviceby Service writer Ben Mitchell and his technician Sean who took the time to explain and demonstrate the problem I encountered. They were spot on and the information provided guided me in making a good decision on the repairs. Commendable work for on an expensive repair. More

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kelly lynnfield service Ben and the garage crew have always been very accommodating to me when I have brought my vehicle in for service. Ben is user friendly, knows his busin Ben and the garage crew have always been very accommodating to me when I have brought my vehicle in for service. Ben is user friendly, knows his business and is prompt in his communication. Joe Ciaccio More

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Awesome Our appointment was for 10:00 on a Saturday to talk about turning the lease in early. Corey introduced himself and we sat at his desk. He offered cof Our appointment was for 10:00 on a Saturday to talk about turning the lease in early. Corey introduced himself and we sat at his desk. He offered coffee or water right away. After talking about what I was looking for in the new Murano; we went out to the lot. Corey was very knowledgeable about the vehicle. It took us awhile to pin point which car we wanted, we talked about the new lease options & we drove off the lot less than three hours in our new Murano. I am happy with my choice. When I went back for my registration & sticker, Corey made sure everything was fine & told me my first oil change was on him. Thank you! More

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Service Perfection I've been into a lot of dealerships over the years from Chevrolet to Mercedes Benz and not one can compare to level of service at Kelly Nissan of Lyn I've been into a lot of dealerships over the years from Chevrolet to Mercedes Benz and not one can compare to level of service at Kelly Nissan of Lynnfield. More

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Great experience I had a great experience on my last visit. The service staff was courteous, as always. I was in and out, as promised. I will definitely be back. I had a great experience on my last visit. The service staff was courteous, as always. I was in and out, as promised. I will definitely be back. More

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You Make It Easy In November, I purchased my 5th Nissan Altima from Lynnfield Nissan. My purchase record speaks for itself. I love the vehicle, and dealing with In November, I purchased my 5th Nissan Altima from Lynnfield Nissan. My purchase record speaks for itself. I love the vehicle, and dealing with Kelly Nissan is always a pleasant experience for me. Whether it is the Sales, Finance, or Service Department, my visits are quick and efficient, even without an appointment. The staff seems to never change. It's always the same people in all departments who are committed to this business. It seems like a family. Whenever I have my car serviced, I use the waiting room until my vehicle is ready. The atmosphere is professional and friendly, very stress-free. Customers have all the amenities available to them, and the time flies by. I actually look forward to this time, when I force myself to sit quietly and relax. There is TV, reading material, coffee, and doughnuts. The area is immaculate. That's why their motto is "We Make It Easy"! More

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