Ruben Lebron | Page 9

Thank you again Ruben! Another outstanding experience at MB of Princeton. Last year I bought a car with Ruben’s assistance. My experience was very good so now that I was loo Another outstanding experience at MB of Princeton. Last year I bought a car with Ruben’s assistance. My experience was very good so now that I was looking for a surprise car purchase for my wife I called Ruben and he delivered. He made himself available on his day off to accommodate my availability. Excellent advice provided to chose the right car and get the best value. A fair and smooth negotiation. On top of all I enjoyed again those details that make Ruben a customer service role model. On his own initiative he got me a big bow to decorate the car when I present it to my wife. Thanks for everything Ruben and team! More

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2019 Leased Mercedes In the past, I purchased a pre-owned Mercedes and a loaner. This year, due to Alex Sharpain's knowledge and expertise, I saw the logic of leasing my In the past, I purchased a pre-owned Mercedes and a loaner. This year, due to Alex Sharpain's knowledge and expertise, I saw the logic of leasing my first car and Mercedes. Thanks Alex, I love my new Mercedes Benz! More

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WONDERFUL!!! One word to describe our experience at Mercedes-Benz of Princeton - WONDERFUL! I have always dreaded car shopping and have never looked forward to do One word to describe our experience at Mercedes-Benz of Princeton - WONDERFUL! I have always dreaded car shopping and have never looked forward to doing business with car dealerships. Mercedes-Benz of Princeton has totally changed my mind! My husband and I worked with Kevin Keener, our sales representative. We liked him from the day we first met and felt encouraged to return. Kevin is pleasant, knowledgeable, helpful and genuine. His friendly nature makes him easy to talk to and it’s clear to see he takes his job seriously - always working to please his customers. His follow-up phone calls were welcomed by us because they were thoughtful and informative. He took care of all the details! We never experienced any pressure - Kevin was always respectful and kind. Kevin Keener is the top reason we offer our highest recommendation! We visited Mercedes-Benz of Princeton a few times during our purchase process and had the pleasure of interacting with a few more members of the Mercedes-Benz of Princeton team. Arno, Ruben and Adam could not have been nicer nor more professional. They offered their assistance and helped make our experience even more pleasurable. Kevin and the rest of the team made our experience the way it should be - enjoyable! I no longer dread car shopping because I know I can look forward to returning to Mercedes-Benz of Princeton. And if we are lucky - Kevin Keener will be there to help us again! More

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Professional excellent service We purchased our third Mercedes-Benz van sprinter in a one month timeframe our salesman Ruben and his team behind the scenes were excellent exception We purchased our third Mercedes-Benz van sprinter in a one month timeframe our salesman Ruben and his team behind the scenes were excellent exceptional very friendly helpful and knowledgeable made this process easy You very much to everyone on the team I would recommend this dealer to anyone A+ plus across-the-board we look forward to purchasing additional cars in the future More

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Perfection We purchased a sprinter about two weeks ago this was a great purchase the space the performance the engine the capability has exceeded our expectatio We purchased a sprinter about two weeks ago this was a great purchase the space the performance the engine the capability has exceeded our expectations We are purchasing 2 additional sprinters. Ruben and his team behind the scenes have made this process on the first vehicle extremely seamless and with the additional vehicles as well I would say that Ruben and his team are the leaders in the industry For creating exceptional customer service that is seamless and effortless and so sincere we cannot thank you enough For a job well done!! Mercedes should be proud to have Rubben and the team in Princeton to represent the Mercedes brand! U have a customer for life!! Thank you!!! More

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Seamless exceptional professional service Wow my salesman exceeded our expectations far beyond how I ever could've imagined from the first phone call extremely professional and knowledgeable Wow my salesman exceeded our expectations far beyond how I ever could've imagined from the first phone call extremely professional and knowledgeable attention to detail listen to Our concerns and our needs and was extremely patient made this process very seamless easy and stress-free we purchase the vehicle within a our concerns and our needs and was extremely patient made this process very seamless easy and stress-free we purchase the vehicle!! We are so happy this is the first of many vehicles that we will purchase we purchase with Mercedes the first vehicle was the sprinter van for our business thank you so much for making us a part of the Mercedes family More

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Tom is a straightfroward guy, easy to talk and make a deal Tom is a straightforward guy, easy to talk and make a deal. I recently leased a GLE 350 from him, he really made the deal and things went smoothly, Tom is a straightforward guy, easy to talk and make a deal. I recently leased a GLE 350 from him, he really made the deal and things went smoothly, More

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Very good experience We just purchased a 2015 GL350 BlueTec vehicle from MB of Princeton (our first Mercedes-Benz!). Despite a delay in the delivery of the vehicle due to We just purchased a 2015 GL350 BlueTec vehicle from MB of Princeton (our first Mercedes-Benz!). Despite a delay in the delivery of the vehicle due to a lengthy tire backorder, our sales rep, Dale Cook, made the experience well worth the wait. Dale kept us informed almost weekly on the updated delivery status. During our wait he arranged for a loaner vehicle, thankfully, since the lack of a second car would have made family life very difficult. He also went to bat for us asking MB Corporate to compensate us in some way for the long delay. Mercedes-Benz agreed to offer the 4 year/40,000 mile maintenance package for free! Dale went above and beyond the call of duty. Dale was always pleasant, willing to take on any questions or concerns, and never failed to have a smile on his face. We would not hesitate for a moment in recommending MB of Princeton AND Dale Cook in particular. Last, but not least, when our car was finally delivered, Ruben Lebron, (Customer Support & Product Specialist) did an excellent job walking us through all of the car's features, which could be rather intimidating at first. He patiently answered all of our questions. Ruben clearly knew the vehicle inside and out, and we never felt rushed. We love our new Mercedes-Benz!!! More

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Phenomenal Customer Service from Thomas Trovas from Day 1! Mercedes-Benz of Princeton was leaps and bounds above the competition relative to customer service and quality of relationship with customers. From t Mercedes-Benz of Princeton was leaps and bounds above the competition relative to customer service and quality of relationship with customers. From the concierge desk to the sales desk the experience was top notch. My sales consultant, Thomas Trovas, responded to my initial online inquiry promptly and then provided A-1 experience through the delivery process. Thomas made the difference for me and is an asset for Mercedes-Benz of Princeton. Even more important that I've been a lifelong BMW loyalist ... time for a new start and Thomas was the catalyst. Ruben and Francis were extremely informative and passionate members of the MB Concierge team! Great collaboration! More

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Excellent Customer Service My husband and I recently purchased our GLK from Princeton MB. We were given excellent attention by Frank O'Grady. We were pleasantly surprised wit My husband and I recently purchased our GLK from Princeton MB. We were given excellent attention by Frank O'Grady. We were pleasantly surprised with how easy our transaction was. We purchased our vehicle late Saturday and came back on Monday to finalize the paperwork and everything was ready to go. Frank expertly explained everything and was extremely patient with all our questions. We also would like to thank Ruben. He took us for our test drive and his enthusiasm was contagious! Ruben answered all our questions and his knowledge of the workings of the GLK was a big selling point for us. Frank and Ruben are the best. We also had the opportunity to check out the Service department. One of the headlights went out. I called Frank on a Friday and we were able to get an appointment for Saturday. The light was fixed and we were on our way in short order. Cudos to Frank, Ruben and the Service Team, great job done by all! More

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