Ruben Matos
Ruben Matos at Universal Nissan

Ruben Matos

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

Contact Me
4.5
67 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

Languages Spoken

Spanish Spanish

4.5

67 Reviews

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67 Reviews of Ruben Matos

August 04, 2025

Dealership Rating
Employee Rating

Juan offered great service. We did not feel pressured at all to buy and that makes a difference. More

by wilfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal

Aug 04, 2025

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 03, 2025

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Very impressive used car inventory which I have been informing friends about. Our transaction was for a new car and our salesman, Jeff, was extremely good. He was easy to work with, patient, informati More

by morgan31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Harris

Aug 03, 2025

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 20, 2025

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Employee Rating

After I bought the car I felt that the car its bouncing so I called the sale man and he told me to take the car to him he rode the car and the manager. And they said the bounce its normal. But that day I l More

by JOEL_ALTIERY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Juan Espinal

Jul 24, 2025

Universal Nissan responded

Joel, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're available to discuss your visit in more detail, please send us a message with your contact information so we can reach out. We strive to ensure that all our customers leave happy, and it isn't very pleasant to learn that we missed the mark in this instance. Gina Nava Reputation Manager gnava@universalnissan.com

March 28, 2025

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The customer service is excellent, they are very professional and offered to me an excellent customer service More

by josehank
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 28, 2025

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 24, 2025

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Raul from Nissan is the most professional sales consultant I’ve ever worked with, I will definitely be coming back for my next Nissan Armada and will bring all my friends and family over to Raul, i More

by joedurga91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz

Jan 26, 2025

Universal Nissan responded

Congratulations on the purchase of your new Nissan Armada! Thank you for taking the time to leave us a five-star rating. We're glad to hear that you had a positive experience with Raul. Thank you so much for choosing Universal Nissan, Joe! We truly appreciate your business. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 21, 2025

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Excellent people with the knowledge with nissan cars, excellent service with the sales person and managers More

by julio0266
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling

Jan 21, 2025

Universal Nissan responded

Hello Julio: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 16, 2025

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Very good and very professional every thing was clean but my Armada needs some w More

by joedurga91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz

Jan 17, 2025

Universal Nissan responded

Joe, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Amanda and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 08, 2025

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Goodand easy prices to service, good attention. and they have good quality cars and available colors More

by jeg0223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal

Jan 08, 2025

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 07, 2025

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Employee Rating

Amazing service by Julio the sale person who took care of me … also John Cruz was great More

by johncruzcalcano
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Jan 07, 2025

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, John, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 27, 2024

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Employee Rating

The wait without communication waiting for loan info was too long. The Sandesh did a great job. More

by CZIE54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed

Oct 27, 2024

Universal Nissan responded

Thank you so much for your review! We do apologize for the long wait and truly appreciate your patience. We are glad that we had the opportunity to provide you with great service and thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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