Ruben Matos | Page 7

Excellent service, very professional I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slig I recently purchased a car at Universal Nissan in Orlando. I did some shopping around before I made the final decision, and although I received a slightly better offer at another dealer, I decided to buy the car with Universal because of the quality of their service and the credibility they established during the process. The sales person Jake McNeely is fantastic, very professional and made the process very easy and seamless. Highly recommended. More

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Customers BEWARE! Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a picku Hello Mr. Nero, I wan to share my unpleasant experience at Universal Nissan with you. I went to the dealership looking to upgrade my ride to a pickup truck. Gilberto the salesman told me that the used “like new” Frontier could be the best to fit my situation because of the rebates and to get more money for my trade in. He came with some numbers and I was not into the deal, that’s when Ruben Matos came in and offered me a utility rack, full gas tank and a gift card. I told Gilberto that I need to make a payment on my Honda and he told not to make the payment and ask me for that money to put it as down payment. Everything was peaches & cream until I signed the contract. Now all of the sudden Gilberto is passing the ball to Ruben and Ruben to the finance guy and viceversa. I end up signing a contract without having any rebates apply to the price, a higher interest rate on the loan, the rack never installed, no gas card, no gift card and nobody seems to care. Now Honda financial is asking for the payment and I have been told by Gilberto that I’m behind on my payments and is my responsibility to bring it up to date. My experience with Universal Nissan has been a total nightmare. More

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Amazing experience! Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send oth Will Morris was very patient, through, and understanding with my needs. Great salesperson go see him!! A wonderful dealership experience will send others to shop here More

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great service I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are fri I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are friendly and always smiling. his manager Juan Crespo was very attentive, checked in from time to time to make sure everything was going smoothly More

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Excellent The customer service was very professional and very helpful. Ruben Matos and Juan Crespo were very attentive, they helped me in everything and they lo The customer service was very professional and very helpful. Ruben Matos and Juan Crespo were very attentive, they helped me in everything and they looked for all the best options for me. More

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Amazing experience I had an amazing experience at Universal Nissan. I wasn't even sure if I would be approved for a car but they made it happen. I spoke with Ruben Matos I had an amazing experience at Universal Nissan. I wasn't even sure if I would be approved for a car but they made it happen. I spoke with Ruben Matos the first day I cane who helped me lay out options and a car that would work for me and the second day closed the deal wuth Robert Espejo. Both of them are the most amazingly patient and helpful sales consultants I've seen thus far. I also had the pleasure of meeting the sales manager Jose St. Hilaire who was extremely helpful and reassured me they would be able to work with me. Then Adriano from finance even got me an awesome deal that included gap and an extended warranty for a lower interest rate than I originally agreed to. I walked in thinking I wouldn't be able to get a car at all and left with a 2017 Altima at a price lower than I expected. I would highly recommend this dealership. They won't pressure you into anything you can't afford and they're all extremely helpful when working with your budget and getting you approved. More

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Excellent Salesman!!! Ruben Matos has excellent customer service skills & is very knowledgeable. Ruben was very helpful to my husband & I. We really appreciate all he did f Ruben Matos has excellent customer service skills & is very knowledgeable. Ruben was very helpful to my husband & I. We really appreciate all he did for us!! Josh ( Finance Manager) was also excellent at his job. He took the time to explain everything to us. More

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Amazing Customer Service. Entering Nissian everyone was very kind. Ive had great service from Ruben helping me find a car that I was comfortable with and something in my budget Entering Nissian everyone was very kind. Ive had great service from Ruben helping me find a car that I was comfortable with and something in my budget. He was very kind, amusing and patient. I can honestly say the process went smooth and If I ever need another car I wouldnt hesitate to return to Nissian. Thank You!!! More

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Customer service He help me trow all the paperwork and was very helpful . Great customer service and they took very good care of me and they walk me trow the lot an He help me trow all the paperwork and was very helpful . Great customer service and they took very good care of me and they walk me trow the lot and took there time and answer any questions I had . More

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Excellent sale experience Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the Awesome customer service the gentlemen Ruben Matos greeted me and assisted me on finding the right 2017 Nissan Rogue and took the time to explain the new features of the vehicle and I took it for a test drive I would highly recommend anyone looking for a vehicle to go to Universal Nissan its the place to go the customer service is a very family atmosphere and friendly an as a previous Nissan owner I recommend this dealer to friends and family and in the future would be looking to go there to make my purchase and service. Thank you Universal Nissan and my deepest gratitude to my sales consultant Ruben Matos and Hiram Rivera of Finance. More

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