Ruben Matos
Ruben Matos at Universal Nissan

Ruben Matos | Page 6

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

Contact Me
4.7
76 Reviews

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

Spanish Spanish

4.7

76 Reviews

Write a Review

76 Reviews of Ruben Matos

December 18, 2021

Dealership Rating
Employee Rating

They found the car I needed in the time I needed. Terrific service and very helpful More

by JACKSON.MUMEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

Dec 19, 2021

Universal Nissan responded

Jackson, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 22, 2021

Dealership Rating
Employee Rating

Angel Rodriguez and Ruben Matos were Big Help. They made my Visit quick and Fun More

by MONEYPAKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Collin Petgrave , Felix Matos, Angel Rodriguez

Sep 22, 2021

Universal Nissan responded

Thank you for your feedback on your recent visit to Universal Nissan. We're glad to hear that Ruben and Angel were able to assist you and that you had such a positive experience. We look forward to serving you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 18, 2021

Dealership Rating
Employee Rating

The service and help was AMAZING, Juan was our sales person he went beyond to help us get a brand new car definitely was worth the 1hr drive from our home to the dealership will recommend to everyone More

by Naya329
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal , Alexis Mangual

Sep 19, 2021

Universal Nissan responded

Naya, Thank you for your business and this review. We're happy to hear Juan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2021

Dealership Rating
Employee Rating

Everything was supposed to be finalized the night before but when I got there the figures all changed . I ended up waiting all day and left with scar that wasn’t detailed More

by COACHGENESMITH
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Louis CJ Joseph, Juan Crespo , Felix Matos

Sep 16, 2021

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Sep 03, 2021

Universal Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team and work to make this right for you. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email me directly with your contact info so I can turn this around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalnissan.com

Sep 16, 2021

COACHGENESMITH responded

I’m tired of answering your questions. I had a bad experience and nothing was done about it. Your company talks a great game but does nothing

May 28, 2021

Dealership Rating
Employee Rating

Julian our salesperson was great. Took time with us and really helped the process. Followed up after the sale which was great. I would recommend Julian anytime. More

by CRWEISS54
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deya Oumallal , Felix Matos, Julian Vila

May 31, 2021

Universal Nissan responded

We're so happy that you had a wonderful experience and are confused with the 2 star rating. Please let us know if there is anything we can do to assist you or if this rating was a mistake and you would like assistance changing your review rating. Have a great day.

May 31, 2021

Universal Nissan responded

Thank you so much for a wonderful updated rating. We truly value you.

May 31, 2021

CRWEISS54 responded

I thought I did 5 stars?

July 21, 2020

Dealership Rating
Employee Rating

My worst ever experience at a dealership. Lied to by everyone I dealt with. Terrible customer service. Paperwork not submitted to banks properly. “We always have problems with them” direct quote from More

by Hayes820
Recommend Dealer
No

Other Employees Tagged: Deya Oumallal, William Sanchez , Josh Lugo, Jorge Macias

Jul 21, 2020

Universal Nissan responded

We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on this situation carefully so that we can ensure that this does not occur in the future. As we strive to make sure all our customers receive an exceptional visit with us at all times when here.

July 01, 2020

Dealership Rating
Employee Rating

Excellent Service Nice and easy experience at this deanship, Universal Nissan is the right place to buy a car, Gilberto and Ruben did everything very simple, they under More

by jens28570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gilberto Gortari

Jul 03, 2020

Universal Nissan responded

we are very happy to have provided you with such a positive experience!

February 11, 2020

Dealership Rating
Employee Rating

William Sanchez and the Manager Deya helped me get my Nissan Sentra. They gave me amazing quotes for my car and I am absolutely in love with my car. My family and and I have been shopping at Universal Ni More

by Kyara M.
Recommend Dealer
Yes

Other Employees Tagged: Deya Oumallal, Alfonso Scurry, William Sanchez , Gina Nava.

Feb 11, 2020

Universal Nissan responded

Kyara, its great to hear from our returning customers and knowing that your visit with William and Deya went awesome! Congratulations on your new vehicle and don't hesitate to call us if you have any concerns, thank you!

December 23, 2019

Dealership Rating
Employee Rating

When purchasing a car you want friendly and helpful customer service - Will Morris provided me excellent service! He was knowledge about the stock of vehicles, patient and helped me find exactly what More

by Wallace
Recommend Dealer
Yes

Other Employees Tagged: Will Morris, Sylvia Wilson, Adriano Olivera

Dec 26, 2019

Universal Nissan responded

Wallace, its great to hear that Will Morris made your shopping with us a hassle free experience, thank you!

December 09, 2019

Dealership Rating
Employee Rating

It Was a Pleasure I came from Tampa and it was worth the trip...Such a Pleasant Experience!! Will Morris, Ruben Matos and Josh Muniz, were phenomenal in getting me a gr More

by RamosE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Morris

Dec 09, 2019

Universal Nissan responded

Thank you for sharing this review with us and we appreciate you taking the time to share with us!

...
6

Dealership Inventory (528 Vehicles)

new 2026 Nissan Sentra car, priced at $24,036
2026 Nissan Sentra
new
Super Black exterior
CVT
Front-wheel Drive
new 2026 Nissan Kicks car, priced at $25,131
2026 Nissan Kicks
new
Aspen White Tricoat exterior
CVT
Front-wheel Drive
new 2026 Nissan Kicks car, priced at $24,652
2026 Nissan Kicks
new
Gun Metallic exterior
CVT
Front-wheel Drive
new 2026 Nissan Rogue car, priced at $37,023
2026 Nissan Rogue
new
Scarlet Ember Tintcoat exterior
CVT
All-wheel Drive
new 2026 Nissan Murano car, priced at $38,926
2026 Nissan Murano
new
Super Black exterior
Automatic
All-wheel Drive
new 2026 Nissan Kicks car, priced at $25,893
2026 Nissan Kicks
new
Gun Metallic exterior
CVT
Front-wheel Drive