Ruben Matos | Page 6

Universal Nissan responded

Thank you for choosing Universal Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and Ruben, and we look forward to working with you again. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Jose, Thank you so much for taking the time to share your feedback with us. Juan and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Jackson, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Thank you for your feedback on your recent visit to Universal Nissan. We're glad to hear that Ruben and Angel were able to assist you and that you had such a positive experience. We look forward to serving you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Naya, Thank you for your business and this review. We're happy to hear Juan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Universal Nissan responded

We're so happy that you had a wonderful experience and are confused with the 2 star rating. Please let us know if there is anything we can do to assist you or if this rating was a mistake and you would like assistance changing your review rating. Have a great day.

Universal Nissan responded

We are very grateful for your honest feedback. I’m so sorry to learn you had a terrible experience at our dealership. I certainly apologize for any inconvenience. We will be sure to reflect on this situation carefully so that we can ensure that this does not occur in the future. As we strive to make sure all our customers receive an exceptional visit with us at all times when here.

Universal Nissan responded

we are very happy to have provided you with such a positive experience!