Russ McDuffie

Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More

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No matter what I bring my car in for they always surpass my expectations. They treat me very well and always with fairness. I don't trust any other dealership to work on my car! my expectations. They treat me very well and always with fairness. I don't trust any other dealership to work on my car! More

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Very appreciative of how Lexus of Sacramento worked with me regarding a major repair for my car, and kept me informed with the situation and available options! me regarding a major repair for my car, and kept me informed with the situation and available options! More

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Hi my service advisor and service director was very kind to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take ca to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take care of me he is a leader to the company I wish him all the luck and hope he stays at the dealership More

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wonderful caring people, everyone works well together, the technicians are informed and do a great job of explaining the issues. the technicians are informed and do a great job of explaining the issues. More

by NGILL1 Verified Customer Verified Customer

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