Russ Ouellette | Page 8

Always an easy, convenient, and affordable experience. . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smoot . have been using Werner for Service for many years. Followup video is amazing, friendly staff and comfy waiting area all make the process super smooth and enjoyable. Highly recommend More

by tami5 Verified Customer Verified Customer

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Great customer service, friendly, helpful, courteous, follow up, love the video presentation,and very professional. follow up, love the video presentation,and very professional. More

by ijnolin Verified Customer Verified Customer

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I had an oil leak after an oil change, Russ was very accommodating with the re-work. He went above and beyond accommodating with the re-work. He went above and beyond More

by arunyaover Verified Customer Verified Customer

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I brought the car in for a specic manual transmission shifting issue. Service was unable to identify the cause and had only potential fixes because my car is 11 years old. 15 minutes on Google and I foun shifting issue. Service was unable to identify the cause and had only potential fixes because my car is 11 years old. 15 minutes on Google and I found a Mazda Tech Service Bulletin for the exact problem on my exact year and model car. Not impressed with their performance. The first step should have been to research their (Mazda) database. More

by dneasta Verified Customer Verified Customer

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Great service! Loved the video explaining what was done to my car. Very nice waiting area. Loved the video explaining what was done to my car. Very nice waiting area. More

by sbcostello12 Verified Customer Verified Customer

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The service at Werner Mazda is always first rate. The communication between the staff and the customer is very good. I have been always kept up on the status of my vehicles. The communication between the staff and the customer is very good. I have been always kept up on the status of my vehicles. More

by Wes Verified Customer Verified Customer

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the only thing I don't like is when they bring your car back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty back the never put your seat back the way I have it, you only need to try to put it back, everything is awesome ty More

by david 612 Verified Customer Verified Customer

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Dealership went above and beyond to make sure my tires were installed. There was a delay in shipping, they gave me a car to drive home. They apologized for the inconvenience, which was completely out of were installed. There was a delay in shipping, they gave me a car to drive home. They apologized for the inconvenience, which was completely out of their control. Very happy with the entire experience. More

by Matt.kitsis Verified Customer Verified Customer

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OK, you asked. Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned car. A "complex job" it'll take at least a week. They gave us a loaner (Excellent, thus 3 stars). But after a week had to call to check. It'll be tonight (Thursday) or tomorrow. Ghosted. Had to call again the following week. Started to launch into the 'it's a complex job" speech again so I cut that off. That's EXACTLY what you said last week then ghosted us. Apologies, we'll do better. etc, etc. They finally did the job and got our car back. We'll see how it holds up. Then on to the charges. Apparently re-sealing the Oil Pan involves removing AND SAVING the old oil, re-sealing and replacing. Had the car for nearly two weeks and had to pay for the original Oil Change because that's not included in how we do the Oil Pan reseal. ouch. More

by bigrob_nh Verified Customer Verified Customer

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Been going here for years, honest salesman and the service team is very accommodating. I recommend Werner Mazda to friends and family service team is very accommodating. I recommend Werner Mazda to friends and family More

by jamesjosephvincent Verified Customer Verified Customer

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