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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 10

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Russel Lilly

April 16, 2023

Dealership Rating
Employee Rating

Great service always. Friendly and knowledgeable professionals. They always take care of me. I trust them. More

by BARRY.DRIKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 17, 2023

Brandon Tomes Subaru responded

BARRY, thank you for sharing 5-stars! We're pleased to hear our team is friendly and knowledgeable! We look forward to serving you additionally in the future. Thanks again!

April 16, 2023

Dealership Rating
Employee Rating

Always receive great service from the people who staff the maintenance desks at this dealership. More

by mjshean01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 17, 2023

Brandon Tomes Subaru responded

mjshean01, thank you for sharing 5-stars! We're happy to hear our team provides great service! We look forward to serving you additionally in the future. Take care!

April 16, 2023

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Employee Rating

Fantastic service (as always)! I recommend Subaru to everyone that know and will be a customer for life! More

by Lisa M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2023

Brandon Tomes Subaru responded

Lisa, thank you for sharing 5-stars! We're happy to hear our team provides fantastic service! We look forward to serving you additionally in the future. Thanks again!

April 13, 2023

Dealership Rating
Employee Rating

Jonathan was very helpful. He gave me an accurate timeline, I got a loaner, and was able to pick up my car promptly on the day he had someone work on it. Thank you. More

by val_jones311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 14, 2023

Brandon Tomes Subaru responded

val_jones311, thank you for sharing 5-star praise and noting that Jonathan was very helpful in service. We greatly appreciate your endorsement and look forward to serving you again next time. Thanks again!

April 11, 2023

Dealership Rating
Employee Rating

I always enjoy my visits to your service center. Everyone is so friendly and helpful. More

by prbyjaime
Service Communication
Recommend Dealer
Yes
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Apr 11, 2023

Brandon Tomes Subaru responded

prbyjaime, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We look forward to serving you additionally in the future. Thanks again!

April 11, 2023

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Employee Rating

Prompt service, everyone is very nice to work with. thank you all! I”ll be back More

by CGN.CHRISNICKELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 11, 2023

Brandon Tomes Subaru responded

CGN.CHRISNICKELL, thank you for your mention of prompt service and our nice team! We appreciate your feedback and look forward to your return visits. See you next time. Thanks again!

April 10, 2023

Dealership Rating
Employee Rating

Overall it’s good and the service people are very kind. Need to repair the washer I looked for washing my car they told frequently having issues More

by saigupta.krishna
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 11, 2023

Brandon Tomes Subaru responded

saigupta.krishna, thank you for sharing praise regarding your experience working with Russel and Ben! We apologize for the issue and look forward to earning the fifth star on future visits. Let us know when we may serve you additionally. Best wishes!

April 10, 2023

Dealership Rating
Employee Rating

The service was amazing, prompt and polite! I would highly recommend this dealer for all your Subaru service needs! More

by nstiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Apr 10, 2023

Brandon Tomes Subaru responded

nstiltz, thank you for sharing 5-stars! We're glad to hear our team provided amazing service! We look forward to serving you additionally in the future. Thanks again!

April 09, 2023

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Employee Rating

Hannah and Denise took extraordinary care of me and made sure that my vehicle was ready for me super fast and the job was done so well. My tire is patched and I have no worries at all driving at any speed. More

by subiegirl2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Zaid Alia, Kaylah Casasola , Yumna Tasneem

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Apr 10, 2023

Brandon Tomes Subaru responded

subiegirl2002, thank you for sharing 5-stars! We're happy to hear Hannah and Denise took extraordinary care of you and earned your recommendation! We look forward to serving you again in the future. Thanks again!

April 08, 2023

Dealership Rating
Employee Rating

The service center team was great! They took care of all of my concerns and were both accommodating and friendly! More

by amandahubbard024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Apr 09, 2023

Brandon Tomes Subaru responded

amandahubbard024, thank you for your 5-stars! We're pleased to hear our team provided great, friendly service! We look forward to serving you again in the future. Best wishes!

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