Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 16

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Russel Lilly

February 13, 2023

Dealership Rating
Employee Rating

Always have received top notch service from the team at Brandon Tomes Subaru. Denise Watson did the intake effectively and kept me posted during the service. Russell Lilly has been my service guru since More

by SVERINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Watson

Feb 13, 2023

Brandon Tomes Subaru responded

SVERINDER, thank for you for sharing 5-stars! We're happy to hear Denise Watson and Russell Lilly provide great service and earned your recommendation! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 13, 2023

Dealership Rating
Employee Rating

Dropped my car off for a recall and oil change. The service was quick and efficient. More

by LONGHORNS.83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 13, 2023

Brandon Tomes Subaru responded

LONGHORNS.83, thank for you for sharing 5-stars! We're happy to hear our team provided quick and efficient service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 10, 2023

Dealership Rating
Employee Rating

BTS recognizes their mistakes and goes the extra mile to make things right for their customers. More

by GSCLJE1
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Edmond Elder, Ben McCabe

Feb 10, 2023

Brandon Tomes Subaru responded

GSCLJE1, thank for you for sharing 4-stars! We appreciate the opportunity to make things right for you! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 09, 2023

Dealership Rating
Employee Rating

I prefer not to do this part - too much like work —- survey - pls do not ask for essays. More

by NANCYMAYB123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 09, 2023

Brandon Tomes Subaru responded

NANCYMAYB123, thank for you for sharing 5-stars! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 09, 2023

Dealership Rating
Employee Rating

This was a warranty recall which I find both troublesome and time consuming. The service department staff handled it professionally More

by SHIELD1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 09, 2023

Brandon Tomes Subaru responded

SHIELD1905, thank for you for sharing 5-stars! We're glad to hear our team handled your issue professionally! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 07, 2023

Dealership Rating
Employee Rating

Tomes Subaru always provides excellent professional service. Arranging service is very easy. Highly recommend this dealership. More

by bryant1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 07, 2023

Brandon Tomes Subaru responded

bryant1322, thank for you for sharing 5-stars! We're glad to hear our team always provides excellent, professional service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 06, 2023

Dealership Rating
Employee Rating

Drive up response time was fast, I didn’t one minute in the bay. The coffee machine with lattes & also free snacks is awesome while waiting. The wait wasn’t long at all for an oil change. More

by flower_ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Patrick Varrassi, I forgot her name in the Service dept, she has blonde curly hair & awesome nails

Feb 06, 2023

Brandon Tomes Subaru responded

flower_ray, thank for you for sharing 5-stars! We're glad to hear our team got you in quickly! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 05, 2023

Dealership Rating
Employee Rating

The staff at Brandon Tomes is always first rate, courteous and professional when I need them. More

by Wyliegt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 05, 2023

Brandon Tomes Subaru responded

Wyliegt, thank for you for sharing 5-stars! We're glad to hear our team is courteous and professional! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 03, 2023

Dealership Rating
Employee Rating

An outstanding service department. Always helpful and informative. Timely service. Wouldn't think of using anyone else to service our Outback. More

by RBAMBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Roger Venegas

Feb 03, 2023

Brandon Tomes Subaru responded

RBAMBERG, thank for you for sharing 5-stars! We're happy to hear our team is always helpful and informative! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 02, 2023

Dealership Rating
Employee Rating

Had an amazing experience at Brandon Times Subaru! From the sales team to the finance the entirety of it was seamless and I’m not only proud of the experience but the product too. More

by CNEB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Chris Gandara, Kaylah Casasola , Jose Ayala, Brock Degraffenreid, Ana Guzman, Nicholas Jones, Ben McCabe, Patrick Varrassi, Caleb Brockington

Feb 02, 2023

Brandon Tomes Subaru responded

CNEB, thank for you for sharing 5-stars! We're glad to hear our team provided an amazing experience! We appreciate your praise and look forward to serving you additionally in the future. Take care!

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