Russel Lilly | Page 3

My experience with Eric Williams for my trade-up was exceptional. He cares about the customer, customer experience, and his commitment to the customer and a great person. Thank you to all that made my e exceptional. He cares about the customer, customer experience, and his commitment to the customer and a great person. Thank you to all that made my experience seamless, for the third time. More

by D_AGOSTA1127 Verified Customer Verified Customer

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Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I was checking the oil and I noticed that one of the clips holding down the air induction cover was missing and the other was missing. I am NOT impressed. More

by THESAMIM Verified Customer Verified Customer

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I’m on my fourth Subaru now and I’ve purchased every single one of them from Brandon Tomes in McKinney, specifically from Ozzy. From the sales team, to finance and service, the ENTIRE Brandon Tomes Suba single one of them from Brandon Tomes in McKinney, specifically from Ozzy. From the sales team, to finance and service, the ENTIRE Brandon Tomes Subaru team is incredible to work with. I’d never buy my car anywhere else. More

by MELISSABLACK Verified Customer Verified Customer

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Process of buying was very easy and straightforward. No pressure to buy car, option or additional service. Sale person Clay very cool and friendly. Subaru of McKinney service department is the best, Pa No pressure to buy car, option or additional service. Sale person Clay very cool and friendly. Subaru of McKinney service department is the best, Part of reason we bought car from the dealership. Sales person you deal with one or two day, but service department you deal with time you own the car. More

by adeelaqeel Verified Customer Verified Customer

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Service dept. Russell is very professional. Always keeps me updated & has ma best interest in mind. Russell is very professional. Always keeps me updated & has ma best interest in mind. More

by LIZ.STEFANOPOULOS Verified Customer Verified Customer

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Second Subaru from this dealership and sales provided a great price both times. Service department and Russ Lilly are first rate. Been dealing with this place since 2011 and would recommend them highly. great price both times. Service department and Russ Lilly are first rate. Been dealing with this place since 2011 and would recommend them highly. More

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This is the second Subaru I’ve gotten with Brandon Tomes and have been happy with the process. Cornelius Williams was helpful in every way. No pressure just answered all my questions. and have been happy with the process. Cornelius Williams was helpful in every way. No pressure just answered all my questions. More

by stephmwg Verified Customer Verified Customer

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Friendly, professional, efficient, honest, and always keep me fully informed. What else can I say? keep me fully informed. What else can I say? More

by DAN@WISDOMINLEADERSHIP.COM Verified Customer Verified Customer

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Everyone is very polite and quick when I go in. My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow off valve instead of all of the issues so once I picked it up and got home I still had noises that I took it in for the first time. I called them and had to schedule another appointment for a week later since I had to have a loaner as they don’t look at the cars same day, they are at least 2-3 days out once you drop your car off to be looked at. even tho it was frustrating having to wait to have it looked at I will still always have my car serviced here. They fixed everything and followed up and had great communication throughout the process. More

by alacek24 Verified Customer Verified Customer

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As always it was a wonderful experience having my car serviced! Russell is amazing and so kind and patient! My loaner was a dream to drive and the service work was completed exactly as I wanted! serviced! Russell is amazing and so kind and patient! My loaner was a dream to drive and the service work was completed exactly as I wanted! More

by juliemunson29 Verified Customer Verified Customer

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