Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 3

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Russel Lilly

October 06, 2023

Dealership Rating
Employee Rating

Service dept. Russell is very professional. Always keeps me updated & has ma best interest in mind. More

by LIZ.STEFANOPOULOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Brandon Tomes Subaru responded

LIZ, thank you for sharing 5-stars! We're happy to hear Russell is professional and keeps you updated! We appreciate your praise and look forward to serving you additionally in the future. Take care!

September 29, 2023

Dealership Rating
Employee Rating

Second Subaru from this dealership and sales provided a great price both times. Service department and Russ Lilly are first rate. Been dealing with this place since 2011 and would recommend them highly. More

by spdv1100
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Gandara, Zaid Alia , Jose Ayala, Patrick Varrassi

Sep 29, 2023

Brandon Tomes Subaru responded

spdv1100, thank you for sharing 5-stars! We're happy to hear Russ Lilly and our service department are first rate and earned your recommendation! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

September 15, 2023

Dealership Rating
Employee Rating

This is the second Subaru I’ve gotten with Brandon Tomes and have been happy with the process. Cornelius Williams was helpful in every way. No pressure just answered all my questions. More

by stephmwg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Varrassi, cornelius william

Sep 16, 2023

Brandon Tomes Subaru responded

stephmwg, thank you for sharing 5-stars! We're happy to hear Cornelius Williams is helpful in every way! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

September 15, 2023

Dealership Rating
Employee Rating

Friendly, professional, efficient, honest, and always keep me fully informed. What else can I say? More

by DAN@WISDOMINLEADERSHIP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2023

Brandon Tomes Subaru responded

DAN, thank you for sharing 5-stars! We're happy to hear our team is friendly, professional, efficient and honest! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

September 15, 2023

Dealership Rating
Employee Rating

Everyone is very polite and quick when I go in. My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow More

by alacek24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 13, 2023

Dealership Rating
Employee Rating

As always it was a wonderful experience having my car serviced! Russell is amazing and so kind and patient! My loaner was a dream to drive and the service work was completed exactly as I wanted! More

by juliemunson29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LC Agramont, Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Sep 13, 2023

Brandon Tomes Subaru responded

juliemunson29, thank you for sharing 5-stars! We're happy to hear Russell is amazing and provided a wonderful experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 13, 2023

Dealership Rating
Employee Rating

Great helpful and professional people ! !! Got in and out of dealership. Thank you Brandon Tomes Subaru! More

by ANDREYKORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LC Agramont, Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Sep 13, 2023

Brandon Tomes Subaru responded

ANDREYKORN, thank you for sharing 5-stars! We're glad to hear our team is helpful and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 08, 2023

Dealership Rating
Employee Rating

Keisha should be running this place. ... She is why we kept coming back, and bought from her. More

by SCOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Jeff Sapp , Ana Guzman

Sep 08, 2023

Brandon Tomes Subaru responded

Scott, thank you for sharing 5-star praise and noting that Keisha was excellent to work with! We appreciate your business and look forward to serving you again next time. Thanks again!

September 01, 2023

Dealership Rating
Employee Rating

They are dedicated to helping customers find the cars that best fit their needs and wallets. They do an extraordinary job with customer service from sales all the way through service. More

by setheredge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaylah Casasola , Eniqueo "Nico" Reese, Ozzy Sungec, Patrick Varrassi

Sep 01, 2023

Brandon Tomes Subaru responded

setheredge, thank you for sharing 5-stars and noting that our team did a great job helping you find the right car for your budget. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

Sep 01, 2023

setheredge responded

I’m so grateful for each and every team member who makes owning a Subaru such a pleasant experience.

August 28, 2023

Dealership Rating
Employee Rating

The service and care has always been impeccable and has always fomented loyalty and appreciation. More

by dacianray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Moore , Hannah Borstmayer, Roman Duran, Patrick Varrassi

Aug 28, 2023

Brandon Tomes Subaru responded

dacianray, thanks for sharing 5-stars and letting us know you had a great experience wit us. We appreciate your feedback and mention of impeccable service. See you next time. Best wishes!

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