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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 4

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
181 Reviews
5.0

181 Reviews

Write a Review

181 Reviews of Russel Lilly

September 13, 2023

Dealership Rating
Employee Rating

Great helpful and professional people ! !! Got in and out of dealership. Thank you Brandon Tomes Subaru! More

by ANDREYKORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LC Agramont, Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

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Sep 13, 2023

Brandon Tomes Subaru responded

ANDREYKORN, thank you for sharing 5-stars! We're glad to hear our team is helpful and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 08, 2023

Dealership Rating
Employee Rating

Keisha should be running this place. ... She is why we kept coming back, and bought from her. More

by SCOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Jeff Sapp , Ana Guzman

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Sep 08, 2023

Brandon Tomes Subaru responded

Scott, thank you for sharing 5-star praise and noting that Keisha was excellent to work with! We appreciate your business and look forward to serving you again next time. Thanks again!

September 01, 2023

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Employee Rating

They are dedicated to helping customers find the cars that best fit their needs and wallets. They do an extraordinary job with customer service from sales all the way through service. More

by setheredge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaylah Casasola , Eniqueo "Nico" Reese, Ozzy Sungec, Patrick Varrassi

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Sep 01, 2023

Brandon Tomes Subaru responded

setheredge, thank you for sharing 5-stars and noting that our team did a great job helping you find the right car for your budget. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

Sep 01, 2023

setheredge responded

I’m so grateful for each and every team member who makes owning a Subaru such a pleasant experience.

August 28, 2023

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Employee Rating

The service and care has always been impeccable and has always fomented loyalty and appreciation. More

by dacianray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Moore , Hannah Borstmayer, Roman Duran, Patrick Varrassi

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Aug 28, 2023

Brandon Tomes Subaru responded

dacianray, thanks for sharing 5-stars and letting us know you had a great experience wit us. We appreciate your feedback and mention of impeccable service. See you next time. Best wishes!

August 18, 2023

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Employee Rating

Keisha Broom is the BOMB! ! She has been Awesome fornus in finally getting a deal done on our 3rd vehicle purchase from this dealer. Great Cars! Great People! More

by SCOTT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Jeff Sapp , Ana Guzman

Report | Print
Aug 18, 2023

Brandon Tomes Subaru responded

SCOTT, thank you for sharing 5-stars! We're happy to hear Keisha Broom and the rest of our team are great! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 28, 2023

Dealership Rating
Employee Rating

Great service. Very prompt and efficient organization. I highly recommend Brandon Tomes Subaru for car sales and service. More

by dmorron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Watson

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Jul 28, 2023

Brandon Tomes Subaru responded

dmorron, thank you for sharing 5-stars and noting our prompt and efficient organization! We're pleased to hear our team provided a great experience in service! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

July 20, 2023

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Employee Rating

Outstanding service from the entire dealership as always! Professional and friendly staff that goes beyond expectation. More

by yoga1725
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Hannah Borstmayer, Jonathan Daniells, Roman Duran

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Jul 20, 2023

Brandon Tomes Subaru responded

yoga1725, thank you for sharing 5-stars! We're glad to hear our team is professional, friendly and provides outstanding service! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

July 15, 2023

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Employee Rating

Easy to get to. Very friendly staff, the service is fast and efficient. The service advisor kept me informed about the progress on my car. More

by LFLACKEY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2023

Brandon Tomes Subaru responded

LFLACKEY68, thank you for sharing 5-stars! We're happy to hear our team is friendly, fast and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Dealership Rating
Employee Rating

Overall good, took a few trips though since they keep running out of loaner vehicles More

by BEJOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LC Agramont, Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Report | Print
Jul 14, 2023

Brandon Tomes Subaru responded

BEJOY1, thank you for sharing 5-stars! We're pleased to hear our team provided an overall good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Dealership Rating
Employee Rating

The service is great. Russell Lilly is fantastic. The yes and no of availability of a loaner car is a nightmare. Leaving messages for folks in Finance is dismal. Either th More

by NEPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Ana Guzman

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Jul 14, 2023

Brandon Tomes Subaru responded

NEPIERCE, thank you for sharing 4-stars! We're happy to hear Russell Lilly is fantastic! We are also thankful for your feedback regarding communication issues with our finance department. We will forward your note to the proper management and work to rectify this issue. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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