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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 5

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
184 Reviews
5.0

184 Reviews

Write a Review

184 Reviews of Russel Lilly

July 15, 2023

Dealership Rating
Employee Rating

Easy to get to. Very friendly staff, the service is fast and efficient. The service advisor kept me informed about the progress on my car. More

by LFLACKEY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2023

Brandon Tomes Subaru responded

LFLACKEY68, thank you for sharing 5-stars! We're happy to hear our team is friendly, fast and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Dealership Rating
Employee Rating

Overall good, took a few trips though since they keep running out of loaner vehicles More

by BEJOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LC Agramont, Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

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Jul 14, 2023

Brandon Tomes Subaru responded

BEJOY1, thank you for sharing 5-stars! We're pleased to hear our team provided an overall good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

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Employee Rating

The service is great. Russell Lilly is fantastic. The yes and no of availability of a loaner car is a nightmare. Leaving messages for folks in Finance is dismal. Either th More

by NEPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Quenton Bass, Ana Guzman

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Jul 14, 2023

Brandon Tomes Subaru responded

NEPIERCE, thank you for sharing 4-stars! We're happy to hear Russell Lilly is fantastic! We are also thankful for your feedback regarding communication issues with our finance department. We will forward your note to the proper management and work to rectify this issue. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 03, 2023

Dealership Rating
Employee Rating

The guy that helped me went out of his way to make sure I understood what was going on with my car, thank you! More

by TNICKZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson, Another guy not listed helped me a lot!!!!

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Jul 03, 2023

Brandon Tomes Subaru responded

TNICKZZ, thank you for sharing 5-stars! We're pleased to hear our team is helpful and understanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 30, 2023

Dealership Rating
Employee Rating

Helpful, expeditious, expert and courteous. Lobby is comfortable. Great place to service my Forester. Thank you. Pleasure to work with Russel More

by JANDDLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2023

Brandon Tomes Subaru responded

JANDDLUND, thank you for sharing praise regarding our helpful, expeditious experts! We appreciate your endorsement of Russell in particular and look forward to serving you additionally when the time comes. Thanks again!

June 29, 2023

Dealership Rating
Employee Rating

Great experience! Very efficient and friendly service. Will continue to take my car to them for any repairs. More

by abqmontanos
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

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Jun 29, 2023

Brandon Tomes Subaru responded

abqmontanos, thank you for sharing 5-stars! We're happy to hear our team provided an efficient and friendly experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Dealership Rating
Employee Rating

Everyone in the service department is running around crazy. They need additional space to perform their tasks. Too clostraphobic for me. Great staff and took care of me. More

by FLEMINGCLAN53
Service Price Transparency
Recommend Dealer
Yes
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Jun 29, 2023

Brandon Tomes Subaru responded

FELMINGCLAN53, thank you for sharing 5-stars! We're glad to hear our team took great care of you! Additionally, thank you for noting that our team needs additional space. We appreciate your feedback and will be forwarding it to the applicable manager. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 29, 2023

Dealership Rating
Employee Rating

All the staff was very friendly, professional and helpful. Russell has been great with communication and making sure all my concerns were addressed. More

by aprilmarble3
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roger Venegas, Denise Watson

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Jun 29, 2023

Brandon Tomes Subaru responded

aprilmarble3, thank you for sharing 5-stars! We're pleased to hear Russell and the rest of our team is friendly, professional and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Dealership Rating
Employee Rating

Russell provided me with excellent service. He Followed up and kept me notified at every step. Even after my vehicle was returned, he contacted the original technician to ensure that this visit More

by Kgriffin
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto

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Jun 29, 2023

Brandon Tomes Subaru responded

Kgriffin, thank you for sharing 5-stars! We're pleased to hear Russell provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Dealership Rating
Employee Rating

The service was excellent. Waiting room was nice. The service done quickly and it was a good experience. More

by NORAFSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Report | Print
Jun 16, 2023

Brandon Tomes Subaru responded

NORAFSTEWART, thank you for sharing 5-stars! We're glad to hear our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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