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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 5

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
177 Reviews
5.0

177 Reviews

Write a Review

177 Reviews of Russel Lilly

June 29, 2023

Dealership Rating
Employee Rating

All the staff was very friendly, professional and helpful. Russell has been great with communication and making sure all my concerns were addressed. More

by aprilmarble3
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roger Venegas, Denise Watson

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Jun 29, 2023

Brandon Tomes Subaru responded

aprilmarble3, thank you for sharing 5-stars! We're pleased to hear Russell and the rest of our team is friendly, professional and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 29, 2023

Dealership Rating
Employee Rating

Russell provided me with excellent service. He Followed up and kept me notified at every step. Even after my vehicle was returned, he contacted the original technician to ensure that this visit More

by Kgriffin
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto

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Jun 29, 2023

Brandon Tomes Subaru responded

Kgriffin, thank you for sharing 5-stars! We're pleased to hear Russell provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Dealership Rating
Employee Rating

The service was excellent. Waiting room was nice. The service done quickly and it was a good experience. More

by NORAFSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

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Jun 16, 2023

Brandon Tomes Subaru responded

NORAFSTEWART, thank you for sharing 5-stars! We're glad to hear our team provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 16, 2023

Dealership Rating
Employee Rating

Russel is the king. Thank you for knowledge and kind approach. He makes us feel in safe hands More

by aliemre80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Sungec

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Jun 16, 2023

Brandon Tomes Subaru responded

aliemre80, thank you for sharing 5-stars! We're happy to hear Russel is knowledgeable and reassuring! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 16, 2023

Dealership Rating
Employee Rating

Service is always great with Russell Lily always great to work with has always takes care of us More

by WEGNERPMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2023

Brandon Tomes Subaru responded

WEGNERPMM, thank you for sharing 5-stars! We're happy to hear Russell Lily is great to work with and always provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 15, 2023

Dealership Rating
Employee Rating

Roberto was very friendly, knowledgeable and genuine when it came to getting my car serviced. Highly recommended to all my friends and family members! More

by Armando Loya Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson, Dayana

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Jun 16, 2023

Brandon Tomes Subaru responded

Armando, thank you for sharing 5-stars! We're glad to hear Roberto is friendly, knowledgeable and genuine! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 15, 2023

Dealership Rating
Employee Rating

Really exceeded expectations for intermediate maintenance. Delivered completed vehicle ahead of promised time. Very courteous and communicative. More

by Pearcehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2023

Brandon Tomes Subaru responded

Pearcehaus, thank you for sharing 5-stars! We're pleased to hear our team exceeded your expectations! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

Dealership Rating
Employee Rating

Easy to work with, answers questions quickly, nice to work with. Enjoyed my experience with them. More

by D_AGOSTA1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Daniells, Brock Degraffenreid, Eniqueo "Nico" Reese, Patrick Varrassi, Denise Watson

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Jun 15, 2023

Brandon Tomes Subaru responded

D_AGOSTA1127, thank you for sharing 5-stars! We're happy to hear our team is easy and nice to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 14, 2023

Dealership Rating
Employee Rating

Reliable, easy to work with and they inspire confidence. I will continue to use their shop until they disappoint me. More

by KSLOVETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Denise Watson

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Jun 14, 2023

Brandon Tomes Subaru responded

KSLOVETT, thank you for sharing 5-stars and our noting reliable, easy going team. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

June 08, 2023

Dealership Rating
Employee Rating

Russel and Mr. Ed are great guys to have working for your dealership. Both are outstanding guys More

by Isaiah giddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edmond Elder

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Jun 08, 2023

Brandon Tomes Subaru responded

Isaiah, thank you for sharing 5-stars! We're glad to hear Russel and Mr. Ed are outstanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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