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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 7

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
191 Reviews
5.0

191 Reviews

Write a Review

191 Reviews of Russel Lilly

June 15, 2023

Dealership Rating
Employee Rating

Really exceeded expectations for intermediate maintenance. Delivered completed vehicle ahead of promised time. Very courteous and communicative. More

by Pearcehaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2023

Brandon Tomes Subaru responded

Pearcehaus, thank you for sharing 5-stars! We're pleased to hear our team exceeded your expectations! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 15, 2023

Dealership Rating
Employee Rating

Easy to work with, answers questions quickly, nice to work with. Enjoyed my experience with them. More

by D_AGOSTA1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Daniells, Brock Degraffenreid, Eniqueo "Nico" Reese, Patrick Varrassi, Denise Watson

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Jun 15, 2023

Brandon Tomes Subaru responded

D_AGOSTA1127, thank you for sharing 5-stars! We're happy to hear our team is easy and nice to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 14, 2023

Dealership Rating
Employee Rating

Reliable, easy to work with and they inspire confidence. I will continue to use their shop until they disappoint me. More

by KSLOVETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Denise Watson

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Jun 14, 2023

Brandon Tomes Subaru responded

KSLOVETT, thank you for sharing 5-stars and our noting reliable, easy going team. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

June 08, 2023

Dealership Rating
Employee Rating

Russel and Mr. Ed are great guys to have working for your dealership. Both are outstanding guys More

by Isaiah giddings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edmond Elder

Print
Jun 08, 2023

Brandon Tomes Subaru responded

Isaiah, thank you for sharing 5-stars! We're glad to hear Russel and Mr. Ed are outstanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 08, 2023

Dealership Rating
Employee Rating

Always a great experience! Friendly and very helpful people to work with! They make you feel like a VIP! Highly recommend! More

by PATG16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Mike Perdue

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Jun 08, 2023

Brandon Tomes Subaru responded

PATG16, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

June 07, 2023

Dealership Rating
Employee Rating

Service was great. Done in a timely manner and efficiently. I'm adding to this because it wants 15 words More

by DMAZNARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 07, 2023

Brandon Tomes Subaru responded

DMAZNARI, thank you for sharing 5-stars! We're pleased to hear our team provided efficient, timely service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 07, 2023

Dealership Rating
Employee Rating

Johnathon Daniels has been a top notch rep of your dealership. Other reps also exemplify the professionalism and dedication of Johnathon to provide quality service. More

by ROGER.T.BARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Ana Guzman, Denise Watson

Print
Jun 07, 2023

Brandon Tomes Subaru responded

ROGER, thank you for sharing 5-stars! We're happy to hear Johnathon Daniels is professional and dedicated! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 07, 2023

Dealership Rating
Employee Rating

Great service representatives. Jonathan show his professional customer service and took care customer really well. Thank you! More

by GEORGEZHUQI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Daniells

Print
Jun 07, 2023

Brandon Tomes Subaru responded

GEORGEZHUQI, thank you for sharing 5-stars! We're pleased to hear Jonathan is professional and took care of you! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 07, 2023

Dealership Rating
Employee Rating

Great Customer Care! !! Addressed all my issues that needed service. Kind- Quick - Helpful - Kept me Updated :) Brandon Tomes Subaru Service Department is Awesome!!! So More

by NBHONEYGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Print
Jun 07, 2023

Brandon Tomes Subaru responded

NBHONEYGROVE, thank you for sharing 5-stars! We're glad to hear our team is kind, quick and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Jun 08, 2023

NBHONEYGROVE responded

Thank YOU !!!

June 07, 2023

Dealership Rating
Employee Rating

Hannah was great. She was very nice and thoughtful. She helped me along and even when customers were lined up she still saw me and remembered my name to get me helped More

by Evan Balsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Borstmayer, Roberto Coto, Jonathan Daniells, Denise Watson

Print
Jun 07, 2023

Brandon Tomes Subaru responded

Evan, thank you for sharing 5-stars! We're happy to hear Hannah is nice and thoughtful! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

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