Great service.
Russell is great to work with. Long time customer. We have purchased five vehicles from you.
Russell is great to work with. Long time customer. We have purchased five vehicles from you.
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by WINNUT53
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben McCabe
May 08, 2023 -
Brandon Tomes Subaru responded
WINNUT53, thank you for sharing 5-stars! We're glad to hear Russell is great to work with and provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!
Smooth in and out.
Appreciated that because I have a partially disabled husband at home whom I need to check in on frequently.
Appreciated that because I have a partially disabled husband at home whom I need to check in on frequently.
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by DRISCOLLGC
Verified Customer
Verified Customer
Service Price Transparency
This place always treats me great!
Love the staff and the crew got my vehicle serviced and washed up quick!
Love the staff and the crew got my vehicle serviced and washed up quick!
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by BRENTWRX03
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jacob Rodriguez, Hannah
Service personnel are always friendly, prompt and
efficient in their dealings with customers.
Facilities are clean and comfortable- don’t mind waiting for the service to be completed in that enviro
efficient in their dealings with customers.
Facilities are clean and comfortable- don’t mind waiting for the service to be completed in that environment…
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by artmwalton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben McCabe
May 06, 2023 -
Brandon Tomes Subaru responded
artmwalton, thank you for sharing 5-stars! We're glad to hear our team is friendly, prompt and efficient! We look forward to serving you additionally in the future. Thanks again!
I was well welcomed and my vehicle was well served during
my first car maintenance and software recall update.
my first car maintenance and software recall update.
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by LIHUAZHENG1204
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2023 -
Brandon Tomes Subaru responded
LIHUAZHENG1204, thank you for sharing 5-stars! We're pleased to hear our team did a good job servicing your vehicle! We look forward to serving you additionally in the future. Thanks again!
Perfect assistance and quality of work performed.
Couldn't be happier with the level of service I received.
Couldn't be happier with the level of service I received.
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by MIKEV078
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben McCabe
May 05, 2023 -
Brandon Tomes Subaru responded
MIKEVO78, thank you for sharing 5-stars! We're happy to hear our team provided perfect assistance and high quality! We look forward to serving you additionally in the future. Take care!
Overall service is fast and friendly obviously with the
typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my fo
typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my forester's bushings crapped out a little over 60K miles (which honestly is unacceptable but was just outside of warranty), the price quoted to fix them was $1150 for a vehicle with a little over 60K miles did not make me happy. But with my own mechanic was able to get it fixed for 25% of the dealer quote. So my point is that I'd use the dealer to fix things more if they were more reasonable in their pricing, being 4-5x more expensive is just greedy. Other than the crazy high pricing of repairs and maintenance, I've felt the quality of service and comfort is high. The staff are friendly and helpful, I just wish the general dealer experience had less price gouging, and subaru should have fixed the bushings for free given it happened so early. My only gripe for this last service is the cost of the service and after the "free" car wash there was still a bunch of bird crap on the car, but they took it back and make sure that was removed on the 2nd pass...so they made it right! Thank you!
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by WBROCK001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben McCabe
May 05, 2023 -
Brandon Tomes Subaru responded
WBROCK001, we appreciate your constructive praise regarding your experiences with us in service. We are pleased to hear that despite the discrepancy on pricing expectations, that the service rendered was excellent. We apologize that your complimentary wash was not up to your standard and we will pass that feedback along and yearn to provide you a better complimentary wash on future visits. Thanks again for your business and your constructive feedback. See you next time. Thanks again!
Jonathan at Brandon Tommes was extremely helpful and
accommodating at helping resolving a warranty and battery settlement issue!
However Subaru corporate needs to do a better job in standing behind t
accommodating at helping resolving a warranty and battery settlement issue!
However Subaru corporate needs to do a better job in standing behind the Subaru brand that has long been hailed for reliability and longevity. I have a 2015 outback with several issues that Subaru corporate refuses to address. I will never buy a Subaru again!
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by AJ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jonathan service manager
May 03, 2023 -
Brandon Tomes Subaru responded
AJ, thank you for sharing 5-stars! We're happy to hear Jonathan is extremely helpful! We look forward to serving you additionally in the future. Best wishes!
They communicate very well with the customer, keep you
updated, and go over anything that pops up
updated, and go over anything that pops up
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by D_AGOSTA1127
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben McCabe
May 01, 2023 -
Brandon Tomes Subaru responded
D_AGOSTA1127, thank you for sharing 5-stars! We're pleased to hear our team is communicative! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!
Great people and great service they explain everything on
the car and very friendly gracias!!!
the car and very friendly gracias!!!
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by JPSAPITO76
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hannah Borstmayer
Apr 30, 2023 -
Brandon Tomes Subaru responded
JPSAPITO76, thank you for sharing 5-stars! We're happy to hear our team provided great service and is friendly! We appreciate your praise and look forward to serving you additionally in the future. Take care!
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