Russell Doddroe | Page 10

Review for Russell Doddroe Russell Doddroe helped us with the purchase of two new vehicles this year. He did an excellent job of listening to our vision of a dream car and secur Russell Doddroe helped us with the purchase of two new vehicles this year. He did an excellent job of listening to our vision of a dream car and securing it for us. The first new car was purchased in December/January as a result of a company employee TrueCar internet inquiry. The first dealership (not Direct Toyota) could not supply the desired car unless it was a year older or if we ordered. Fortunately, Russell had made contact with us at the beginning of the car buying process. After the first dealership issues, we made contact again with Russell. He found the car and made sure it met all our requirements. The dealership Direct Toyota honored all prices from year end. During this time period, we found Russell to be a happy, positive professional with a “Can Do” attitude. He made our car buying experience a very positive and happy experience. He was patient, positive and persistent in securing our car with an easy going manner. Russell went well beyond expectation during the first car buying experience. In July, we decide to purchase a 2nd new car. We did not go to any other Toyota dealership because of our past experience and knowing Russell would take care of us. We called and met with Russell about the car specifications and he found the vehicle. Then, we changed our requirements a few times because of vehicle availability during an extensive search by Russell. It hard to put in words all the effort and time, but Russell did this with the same professional/happy experience that we had during our 1st car buying experience. Again Russell did an excellent job going above and beyond expectations in obtaining the vehicle we wanted. Buying a car with Russell’s expertise is like having your best friend looking out for you to get you the best car for the best price. More

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4th car bought from this dealer-excellent sales experience I gave the excellent rating because this is the 4th unit purchased from this dealer group. This is the 2nd time that Russell has helped us with a new I gave the excellent rating because this is the 4th unit purchased from this dealer group. This is the 2nd time that Russell has helped us with a new car purchase. They do not pressure you in any way and are always patient and willing to serve. I have tried to deal with other dealers (Toyota) even closer to my home with little success and I have left angry, upset and disappointed. Not the case with Direct. Not the case with Russell. They are true professionals and my wife and I have already counseled our children to buy vehicles from Direct. Russell is a real gentleman, kind and caring. No pressure! I like this in a dealership and I like it even more in a salesman! I would recommend Russell and Direct to any friend for the purchase of a new or used vehicle. Russell - thank you for your pateince and great service - purchasing a 2016 Corolla for our daughter whose Scion Xb was totaled just days before was a gentle and pleasant experience. WE are AGAIN happy customers! More

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Easy to work with, will go above and beyond I've now leased two vehicles from Toyota Direct, and have had the pleasure of working with Russell Doddroe both times. Russell is easy to relate t I've now leased two vehicles from Toyota Direct, and have had the pleasure of working with Russell Doddroe both times. Russell is easy to relate to and makes the process simple. This most recent time he was able to run numbers for me on a number of different models as I was a bit indecisive as far as what I was looking for. He never acted as if it was any trouble and spent quite a bit of time with me to make sure I ended up with a vehicle I really wanted. While looking at new leases I also was able to have my prior lease serviced for its 20,000 mile complimentary maintenance, which was super convenient had I not made a decision that day. It's hard to beat ToyotaCare's two-year complimentary service (every 5,000 miles) and is another reason I love leasing from Toyota Direct. Car buying/leasing can be stressful, but Russell and Toyota Direct have helped reduce a lot of that anxiety and I've really enjoyed leasing from them. More

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Best Salesman, Finance Rep and Customer Service For a few weeks we had been looking at used and new vehicles at Toyota dealerships in the Columbus, OH area. We went to Toyota Direct and met salesman For a few weeks we had been looking at used and new vehicles at Toyota dealerships in the Columbus, OH area. We went to Toyota Direct and met salesman Russell Doddroe. He was very helpful ( and successful) to find the right vehicle for us. Russell was professional, knowledgeable and patient, as was Issac in the Finance Dept. Everyone we met was friendly and willing to assist a customer even if you were already working with a certain sales rep. We were very impressed overall with Toyota Direct staff. Highly recommend this dealership as well as Russell and Issac. An extra special thank you Russell and Issac, we are very happy with our 2016 Toyota Highlander! It was a true pleasure working with both of you. More

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Second time leasing here. Russell Doddroe has leased us two vehicles. We've had an Excellent experience both times. I would Highly recommend this dealer to anyone looking for Russell Doddroe has leased us two vehicles. We've had an Excellent experience both times. I would Highly recommend this dealer to anyone looking for a new Toyota. More

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First time care owners - Made it easy! My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealer My husband and I came in to Toyota Direct having never owned a car before and we were very hesitant about making a decision. We visited several dealerships (Mazda, Honda, multiple Toyotas) to compare similar models and once we arrived at Toyota Direct, Ivan and Russell were extremely patient and helpful and answered all of our questions thoroughly without being pushy - even when we thought of questions after business hours. When we decided we wanted to move forward, they made the process as easy as possible. We're thrilled with our new RAV4 and highly recommend Ivan, Russell and Toyota Direct as a whole! More

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Came to trust them I probably went to three Toyota dealerships around Central Ohio, and they all had good sales people. But my wife and I really liked Russell at Toyota I probably went to three Toyota dealerships around Central Ohio, and they all had good sales people. But my wife and I really liked Russell at Toyota Direct because of his low-key, friendly approach. Not once did I feel like I was getting the hard sell, and we ended up coming back three times over two months to look at cars. We ended up buying new instead of a late-model used car, so I'm glad we took our time. I'm the kind of guy who keeps cars for a long time, but I'd go back there for the next one. More

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Outstanding Service & Sales In fall of 2012 my wife & I decided it was time to purchase a new vehicle. I wanted a Toyota because my son-in law owned one and was pleased, to say t In fall of 2012 my wife & I decided it was time to purchase a new vehicle. I wanted a Toyota because my son-in law owned one and was pleased, to say the least. (As an Old Dog I can learn new tricks) Russell Duddroe was Toyota Direct's on line salesman at the time and from then on we were hooked! Russell was great, found the vehicle we wanted, the price we needed and had the time to make us feel needed! I'm a firm believer that you service where you buy, my Tacoma has never been any where else! I'm treated with respect and the service staff makes me feel as though they really care that I'm their customer. As a former purchasing manager for 30 years I found that price was important but not as important as service and support. When I buy, I look for a Dealership that has a good price, good service and a staff that knows the customer is his real employer. Toyota Direct Hits The Bullseye on ALL 3! My wife is nearing retirement and will have to give up her company Toyota Camry with a modest 110000 miles (the last one had close to 200,000 miles). We'll be heading to Toyota Direct sometime this year to look at the RAV4. Sharpen The Pencil Russell!!! More

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Excellent service This was my first non-GM vehicle purchase, so I was looking at something reliable and known for quality. After selecting a Toyota for my needs, I rese This was my first non-GM vehicle purchase, so I was looking at something reliable and known for quality. After selecting a Toyota for my needs, I researched various dealerships in the area. After speaking and emailing with Toyota Direct, I felt comfortable and confident that they would be able to help me out. Every employee i've encountered, whehter on the sales side or now the maintenance side, have been fantastic to deal with, and the maintenance waiting area is comfortable. The only downside was my first maintenance appointment, which took much longer than estimated, but this last time was right on time and everything was perfect. More

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car buying was less stressful than I thought I have always felt uncomfortable walking around car dealers' parking lot, because I would be always stressed with answering endless questions from the I have always felt uncomfortable walking around car dealers' parking lot, because I would be always stressed with answering endless questions from the sales person. In Toyota Direct, they understood immediately that I need time to think about it and realized quickly that if they give me all information I need, I would come back. I did come back, purchased the car and had great experience doing that. More

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