Russell Karli
Russell Karli at Bryan College Station Toyota

Russell Karli | Page 12

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

Contact Me
4.9
144 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

4.9

144 Reviews

Write a Review

144 Reviews of Russell Karli

December 15, 2024

Dealership Rating
Employee Rating

Horrible technician and service advisor. Have my check engine lights came up twice and have to re-visite dealership three times More

by maxbigbird
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 16, 2024

Bryan College Station Toyota responded

We are sorry to hear about your negative experience. If you will, please reach out to us, and we will be happy to address any concerns you may have. Customer Relations Manager customerservice@purdygroupusa.com

December 13, 2024

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Employee Rating

The service department is always friendly and efficient. I am made fully aware of the details and timing. I've used this dealership for years and have no plans to stop. More

by SHERI.KEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Bryan College Station Toyota responded

Your positive feedback is greatly appreciated! We are happy to hear that you had a friendly and efficient experience with our service department. Thank you for your continued loyalty! Customer Relations Manager customerservice@purdygroupusa.com

December 11, 2024

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Employee Rating

Mr. Karli is an amazing man to work with--he is as patient as he is competent and helpful. I very much appreciate the opportunity to work with him. Signed, David Wester More

by DAVID.WESTER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Bryan College Station Toyota responded

Thank you for your feedback! We will be sure to pass along your kind words to our team. Come back and see us! Customer Relations Manager customerservice@purdygroupusa.com

December 08, 2024

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Suggestion- when you go in for maintenance and the service men change your display on the dash, manually pump lift the seat way up bc they don’t like it low, and change ur seat settings- it would be p More

by kennybor24
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Bryan College Station Toyota responded

We apologize for the inconvenience you've experienced regarding the seat and display settings after your maintenance visit. We understand how important it is to have your vehicle returned to you exactly as you left it, and we appreciate you bringing this to our attention. We will address this with our service team to ensure that they are more mindful of customer preferences moving forward. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

December 05, 2024

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Employee Rating

Russ is always great to ensure the service is completed in a timely manner. The team who did the air bag recall left behind scuffs on the back door lift and lots of debri from the replacement. Nothing th More

by JANA.MACHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Bryan College Station Toyota responded

Thank you for your feedback! We're so glad to hear that Russ consistently provides excellent service and ensures your maintenance is completed in a timely manner. We also appreciate you bringing up the issue of the scuffs and debris left behind after the airbag recall. This is certainly not the level of care we strive for, and we will address this with the team to ensure a cleaner, more thorough process in the future. If you ever need anything else, pleaswe're't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

November 29, 2024

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Employee Rating

I always get the best service at Toyota. Russ is very easy to work with every time I need to take my car for service. More

by rm7teach
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Bryan College Station Toyota responded

Your review is appreciated! We're glad to hear you always receive the best service at our dealership. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

November 28, 2024

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The dealership is very efficient and my advisor Kurt is super helpful and very knowledgeable. he goes above and beyond. More

by aishatu
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Abagail Mojica, Heather Beran

Dec 02, 2024

Bryan College Station Toyota responded

We're delighted to hear about your positive experience with Kurt! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 24, 2024

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Employee Rating

In and out in good time. Nice folks. Time for service was very good. Fifteen words. More

by txvikar
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2024

Bryan College Station Toyota responded

Thank you for your positive review! We're thrilled to have you as a customer and appreciate your business! Customer Relations Manager customerservice@purdygroupusa.com

November 19, 2024

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Employee Rating

Russell provided first class service with his knowledge and recommendations for my future car needs. He gave me his cost-saving advice and was thorough and thoughtful. Thank you! More

by carlosmurcia400
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Recommend Dealer
Yes
Nov 19, 2024

Bryan College Station Toyota responded

We are thrilled to hear about your positive experience with Russell! Thank you for your kind words and recommendation. We hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 17, 2024

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Employee Rating

Really good service and very nice customer service this is my second time using Toyota for my oil change More

by josesanchez0761
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We are glad to hear you had a great experience with our service and customer service! Customer Relations Manager customerservice@purdygroupusa.com

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