Russell Morgan | Page 9

Russ & Scott were so helpful when I needed to buy out my lease from another area. They guided me through the process from beginning to end and helped ensure that I got a payment that I was happy with. I w lease from another area. They guided me through the process from beginning to end and helped ensure that I got a payment that I was happy with. I will be back when it's time for my next vehicle. More

by Crys729 Verified Customer Verified Customer

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Great experience, great customer service, friendly staff, questions were answered. I would recommend Rockwall Toyota to friends. questions were answered. I would recommend Rockwall Toyota to friends. More

by jj.villarreal Verified Customer Verified Customer

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The customer service was phenomenal. I found the car online and emailed to see if it was available. I figured I would hear back eventually, but Russell Morgan replied immediately. When I I found the car online and emailed to see if it was available. I figured I would hear back eventually, but Russell Morgan replied immediately. When I got to the dealership, they were very friendly without being pushy like some other dealerships can be. It was overall a very positive experience buying my car. I would definitely recommend Toyota of Rockwall. More

by mom2hce Verified Customer Verified Customer

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Russell Morgan is a an excellent salesman. He was honest and provided me with plenty of updates until vehicle arrived. He made certain I was taken care of and got me the deal I wanted to lea He was honest and provided me with plenty of updates until vehicle arrived. He made certain I was taken care of and got me the deal I wanted to lease my Venza! More

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Today had a great time at Toyota of Rockwall. Met 2 delightful guys, Abdul and Russ, that did an amazing job walking us through the process of acquiring our new Highlander. Their knowledge and pa Met 2 delightful guys, Abdul and Russ, that did an amazing job walking us through the process of acquiring our new Highlander. Their knowledge and patience really helped us. Thank you for a wonderful time ! More

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The dealership was very well kept with an awesome staff that greeted you each time you visited the facility. Russell and the others at the dealership made the car buying experience easier than I expected. that greeted you each time you visited the facility. Russell and the others at the dealership made the car buying experience easier than I expected. I will definitely be buying my next car from Toyota of Rockwall again. Thank you for all you guys do. More

by DRECO88 Verified Customer Verified Customer

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Excellent experience with excellent salesperson Russell Morgan. Accounting office very efficient also. Thorough service from beginning to drive out with car. Morgan. Accounting office very efficient also. Thorough service from beginning to drive out with car. More

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I bought a preowned 2015 Jaguar T-Type from them this past September. I saw the car on their ad on the internet. Since I live in Austin I conducted the purchase over the phone. My salesman Russell Morgan past September. I saw the car on their ad on the internet. Since I live in Austin I conducted the purchase over the phone. My salesman Russell Morgan and used car manager Lee Mitchell both personally guaranteed me the car had been thoroughly examined by their service department and was in excellent running condition. They both told me they had actually driven the car. I thought they were a reputable dealership so I believed them and I had it shipped to me. When I first started the car the check engine light came on, it was running rough and blowing smoke very badly. I took it to Jaguar of Austin to run a diagnostic check and they gave me an estimate of $4109 but they said it could possibly run much more once they got into the engine. I contacted Lee Mitchell and he said “too bad you bought the car without a warranty so now it’s your problem”. Lee Mitchell also said he discussed this with Abiy Berehe the General Manager of the dealership and he said he concurred that they would do nothing and now it was my problem. I called Mr. Berehe several times and left messages but he never returned my calls. Now I’m left with hiring an attorney at a cost of several hundred dollars or maybe even a couple thousand to make this right. TOYOTA OF ROCKWALL IS A DEALERSHIP WITHOUT INTEGRITY AND I WOULD NEVER EVER RECOMMEND BUYING A CAR FROM THEM!!! More

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Russ Morgan is amazing! We have bought 6 cars from Toyota of Rockwall and he has been my guy for 4 of them, he is truly the best. of Rockwall and he has been my guy for 4 of them, he is truly the best. More

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Great experience! Russell went out of his way to make this sale work for us! I was trying to help my nephew Kelton get a car to get him back on his feet and indecent after a near fatal accident and lon this sale work for us! I was trying to help my nephew Kelton get a car to get him back on his feet and indecent after a near fatal accident and long recovery. I believe the Lord put Russell in our path to make it happen. I told my nephew it wouldn’t have happened without The Lords help and Russell overheard me and said absolutely!!!!! He’s a Man of God himself and conducted himself as such a man! You have a great man on your team!!!! Thank you Toyota of Rockwall for your great service Sincerely Michael Foster. More

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