Russell Morgan
Russell Morgan at Toyota of Rockwall

Russell Morgan | Page 8

Toyota Brand Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

Contact Me
5.0
198 Reviews

No pressure or age old sales person speak. I strive to make sure every customer is at ease and comfortable. The car buying process needent be stressful. It should be a pleasure. Let me guide the process by gathering pertinent information that helps select the right vehicle for your requirements and budget. God bless

Dealership Experience

8 yrs, 11 mos

Languages Spoken

English English

5.0

198 Reviews

Write a Review

198 Reviews of Russell Morgan

May 31, 2023

Dealership Rating
Employee Rating

Great experience at Toyota of Rockwall. Russell Morgan kept me updated throughout the whole process. James made the finance process easy for us. This is our fourth purchase at Toyota o More

by Pmussery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James in Finance

Jun 01, 2023

Toyota of Rockwall responded

It's fantastic to hear that Russell provided you with great customer service while assisting you with your 4th new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

May 10, 2023

Dealership Rating
Employee Rating

Thank you for working us into your morning with this emergency tire replacement. You are always keeping us on the road. More

by Scott and Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire

May 10, 2023

Toyota of Rockwall responded

Thank you for your business and this review, Scott and Tina! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2023

Dealership Rating
Employee Rating

I’ve purchased four (4) vehicles from Toyota of Rockwall in the past 10 years. All my experiences have been professionally handled and efficient. Great job and well done Russell M.! More

by bluefish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2023

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 09, 2023

Dealership Rating
Employee Rating

They will take you for every penny you have if they could. The sales department will make as much money on the front as well as the extras when you meet with the financial officer and won't budge an in More

by EVILJEDIJOE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 12, 2023

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 12, 2023

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 12, 2023

Dealership Rating
Employee Rating

Great experience. My husband and I both have leased vehicles here. Russ was very helpful, knowledgeable and easy to work with. I highly recommend Russ and Toyota of Ro More

by uteppt2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Feb 12, 2023

Toyota of Rockwall responded

Thank you so much for your kind words for Russ, and for taking the time to leave us this wonderful feedback!

December 31, 2022

Dealership Rating
Employee Rating

Russ was the ultimate professional. Very knowledgeable and well read about all of the Toyota products. However we really liked Russ’s non pushy attitude and willingness to help us More

by david.clark1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Dec 31, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Russell. We're glad to hear he delivered such a great experience!

August 31, 2022

Dealership Rating
Employee Rating

Russ & Scott were so helpful when I needed to buy out my lease from another area. They guided me through the process from beginning to end and helped ensure that I got a payment that I was happy with. I w More

by Crys729
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Sep 01, 2022

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 17, 2022

Dealership Rating
Employee Rating

Great experience, great customer service, friendly staff, questions were answered. I would recommend Rockwall Toyota to friends. More

by jj.villarreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd, James Brown, Scott Smith

Jun 20, 2022

Toyota of Rockwall responded

Thank you so much for your wonderful review, and for choosing Toyota of Rockwall!

June 15, 2022

Dealership Rating
Employee Rating

The customer service was phenomenal. I found the car online and emailed to see if it was available. I figured I would hear back eventually, but Russell Morgan replied immediately. When I More

by mom2hce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Jun 17, 2022

Toyota of Rockwall responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that Russell met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

Dealership Rating
Employee Rating

Russell Morgan is a an excellent salesman. He was honest and provided me with plenty of updates until vehicle arrived. He made certain I was taken care of and got me the deal I wanted to lea More

by Toby Yannacone-Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

May 06, 2022

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Russell and our team, and we look forward to working with you again.

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