Ryan Beyer

If you’re thinking of using this dealership…. .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes c .DON’T. Don’t waste your time and money using Zach Seiler as a “salesman”either. For a customer giving a company business and salesperson that makes commission off of my purchase I have never been spoken to in person and through text message the way that I was at this dealership and from this “salesman”. I was told things would be taken care of on a used vehicle that weren’t fixed correctly until I asked to speak to higher management. The vehicle that we purchased went through the dealerships “inspection” and was deemed as road safe. I took the vehicle to a state certified mechanic in my hometown which is over an hour away from the dealerships location. There were multiple things found that wouldn’t pass a state inspection by their qualifications. There was also a mechanics glove found melted to the muffler of the vehicle. The dealership couldn’t explain why that wasn’t found during their own inspection. I was actually told by the sales manager that “you might have picked it up off of the road while driving”. While having conversation with Zach the “salesman” I was told “the dealership has done more than they are required to” and not to “bite the hand that feeds me”. I had to kindly remind him that he just made commission off of my purchase so technically I was feeding him. The vehicle didn’t have an owners manual in it so I requested one. I was told that they don’t give them out anymore but to use Google if I had any issues. I chose this dealership based on the knowledge of the owners daughter(s) Instagram videos about car buying and how women can at times be treated differently during the process. I thought I would no doubt have a great experience. Suntrup VW has unbelievably disappointing. They are rude, pushy and condescending. As a male Zach should be ashamed speaking to a female the way that he did and Ryan the sales manager matched his attitude. I still have things in a written agreement signed by myself and the sales manger that have not be taken care of. As far as the dealership they should be ashamed that they have employees representing their company in this way. More

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The team and service at the dealer was exceptional. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Fast and courteous, made us feel like we are part of the family. We will be buying all our cars from here! Kainoa, Beau, Ryan and service was smooth. Thanks again:) More

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My first interaction with Suntrup was on-line. They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an excellent job with the communication between myself and the dealership. When I arrive to the dealership my sales person Kainoa Payton was so kind, patient and helpful. I was running behind due to rush-hour and work but when I arrived the finance department and my sales person was very patient with me. I arrived at 5pm and they closed at 6pm. They wasn’t rushing me and I was able to drive my vehicle in peace. Everything checked out fine and I am so glad that I was able to find this vehicle at Suntrup. This is the first dealership that I came across and they have a program with the transmission and the engine stay under a warranty for the life time you have the vehicle. I really wish that I have came across this dealership much sooner. KB More

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⭐️⭐️⭐️⭐️⭐️ We had a great experience at Suntrup Volkswagen after our car was totaled by insurance and we were on a tight timeline. Blaze, our salesperson, was incredibly helpful and patient—he unde Volkswagen after our car was totaled by insurance and we were on a tight timeline. Blaze, our salesperson, was incredibly helpful and patient—he understood our situation and worked quickly without making us feel rushed. Ryan, the manager, also stepped in to make sure everything went smoothly and helped get us a fair deal. Even though we were short on time, the whole team made the process straightforward and stress-free. Really appreciated their honesty, efficiency, and professionalism. Highly recommend asking for Blaze and Ryan if you’re shopping at Suntrup VW! More

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Purchased a vehicle and the very next day noticed that they sent me home with the temp tags to an incorrect vehicle. Called and spoke with the sales guy and then spoke directly to Guy the very next day. W they sent me home with the temp tags to an incorrect vehicle. Called and spoke with the sales guy and then spoke directly to Guy the very next day. Was told they would send me updated registration and I never received it. I reached out via text and phone call several times after that; each time requesting a manager and never could get in touch with one. Finally 1.5 months later I spoked with the sales guy; left guy a voicemail, then finally received a call from the manager who was checking to see if Guy had called me back which he had not. Finally at almost 7 pm guy returned my call, attitude in hand, and tried to say he had not received a voicemail from me which I’m sure he had not to mention I spoke directly with him the day after purchasing the car. He then tells me that they forgot to charge me sales tax and this whole time I’ve been waiting for my plates, they never sent them off to be mailed to me to begin with. That it was caught in an audit conveniently just now when I’ve made a complaint. They’re going to have to unravel my financing deal and redo the deal, funny how no one wants to offer to reduce the price or offer any kind of credit for the almost 2 months of no call backs, multiple paperwork errors, and errors on their part. I will likely not do business here due to the attitude that was had on the phone due to their mistakes in the financing department. Unfortunate because the sales staff was great. More

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If 0 stars could be given I would. The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us the wrong title paperwork and information for a car we did NOT purchase. They recognized their mistake partially when I was called back to their office a week later for updated paperwork - but no updated title paperwork and we had already registered our vehicle and purchased plates. So 2 years later we are thinking about trading in the vehicle and we notice we do not have a title. I was also made aware that my plates were expired but I had received no paperwork from the DMV reminding of the need to renew. This was because they were not appropriately registered!!!!!! I brought it to the dealerships attention and was initially presented with meeting with AJ in finance. He completely disregarded our need for attention to this important issue and was too focused on his sale he was in the middle of and waiting on something - essentially telling us we would need to leave when he received whatever it was he was waiting on for the sale. He took the paperwork and said he would work on it and sent us on our way. At the beginning of April we got new paperwork together and signed to be sent off to the Department of Motor Vehicles. I heard back on May 27th that my title had arrived and we made plans for them to deliver my title that day to my house. I did not receive it and inquired a couple days later to which I was told that they actually had not received it. It was now June 17th and I contacted the DMV inquiring about my title to which I was told that the DMV mailed it on the 16th of May and Suntrup should have it by now. I messaged them inquiring about my title and was ignored. The next morning at 7am UPS rings my doorbell delivering my title. I continue to be ignored about plates and any compensation for this nightmare. I would have never purchased from here if I knew what a nightmare situation this would be. Oh, and don't even try to talk to anyone else at the dealership because they do not communicate and can't give you any answers if the main contact is not present. An absolute nightmare. I was going to trade my vehicle 6 months ago, but now, the miles and wear and tear are going to be too much thanks to this mishap from this dealership. If you look at the reviews carefully, you will see I am not the only person with a title issue!! Beware! More

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By far the best experience I’ve ever had purchasing a vehicle! Kai was an amazing guy, I couldn’t recommend him enough. Guy in finance was great as well. Very helpful and down to earth people! vehicle! Kai was an amazing guy, I couldn’t recommend him enough. Guy in finance was great as well. Very helpful and down to earth people! More

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Was looking to trade my car in and get my interest rate down and Will, Ryan, Billy, and Julie made that happen. I was really interested in the Tiguan R-Line and once I seen it and test drove it I knew I ha down and Will, Ryan, Billy, and Julie made that happen. I was really interested in the Tiguan R-Line and once I seen it and test drove it I knew I had to have it. The sales managers worked their butt's off to make it happen for me and I couldn't be more grateful! This is my third car bought from Suntrup Automotive Group and they make sure I am taken care of every time! Thanks so much for making my dreams come true! More

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Brandon Bolle made buying my 2024 Volkswagen Jetta a breeze I would recommend the dealership to anyone looking to buy a new vehicle. Brandon Bolle and Blaze are top-notch salesman. breeze I would recommend the dealership to anyone looking to buy a new vehicle. Brandon Bolle and Blaze are top-notch salesman. More

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Unfriendly,rude,they tricked me, uncooperative, disrespectful, unprofessional, I didn't have what I paid for. Shame on all Suntrup Volkswagen,St.Louis dealership. Do your self a favor and don't disrespectful, unprofessional, I didn't have what I paid for. Shame on all Suntrup Volkswagen,St.Louis dealership. Do your self a favor and don't buy at this place. More

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