Ryan Campbell | Page 4

oil change came in for oil change and to schedule apt. for recall, took two hours for oil change, come to find out they did the recall as well but never informed came in for oil change and to schedule apt. for recall, took two hours for oil change, come to find out they did the recall as well but never informed me. couldn't figure out why I had to wait 2 hours for a scheduled oil change. More

Report | Print

Very knowledgeable, Efficient and thorough. Got me in and out quickly. Have been going to Ryan for years and will continue to do so. Thanks out quickly. Have been going to Ryan for years and will continue to do so. Thanks More

Report | Print

Well oiled machine. From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a From the time of my vehicles break down to the time of it being repaired and finished was well orchestrated. Communication was good. Job was done in a timely manner. I was actually pleasantly surprised. I talked with 4 to 5 different people through the process and they were all very professional. WELL DONE! PS Unable to give kudos to your staff because it was all done by phone. I'm sure you have on record who I dealt with. Sincerely Terry Z More

Report | Print

Service confusion, costs and time?? Service advisor quoted me a price of $140 to fix the service engine soon light and that I could wait cuz it would take a couple hours max. I explained Service advisor quoted me a price of $140 to fix the service engine soon light and that I could wait cuz it would take a couple hours max. I explained I had other things to do and left my F150 EcoBoost there, but asked to advise what you find and I’d pick it up later in the day. Went to pick it up and the bill was $764+. What happened to the $140 quote? That’s a huge difference! To me this isn’t taking care of the customer... More

Report | Print

Recall and oil change Brought my Explorer in for a recall and oil change. Service was completed much quicker than expected. Jon Stratton and Ryan Campbell were very helpful Brought my Explorer in for a recall and oil change. Service was completed much quicker than expected. Jon Stratton and Ryan Campbell were very helpful and professional. More

Report | Print

Emergency review and correction We were traveling thru from South Carolina when battery went dead that morning. After jump start, looked for closest Lincoln dealer which was Dorsch. We were traveling thru from South Carolina when battery went dead that morning. After jump start, looked for closest Lincoln dealer which was Dorsch. Came in at around 1:30 PM. Ryan did a battery check and found it to be no good. Changed battery and washed car very quickly and we were on our way. Ryan was very customer oriented and was very accommodating considering that time was of the essence. Dorsch is fortunate to have him representing the company. Made a good impression and if I lived in the area I would come to your dealership for my next Lincoln. More

Report | Print

Great Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they foun Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they found the problem in less time than I had expected, and got it working again. He was polite and coutious to me, did not talk down to me or anyting. Thank you. More

Report | Print

Great quick service Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities More

Report | Print

They Talked Me Out of a Needless Repair I haven't given Dorsch much business but they've nonetheless treated me like royalty for 11 years now. I bought an '08 Rio5 new for my very short w I haven't given Dorsch much business but they've nonetheless treated me like royalty for 11 years now. I bought an '08 Rio5 new for my very short work commute, trading my old pickup when gas went through the roof. It's been a great car so I just keep on driving it and having it serviced at Dorsch. At one point I became worried about the timing belt being susceptible to age as well as miles driven. Though only halfway to 60,000 miles at that time, I asked to have it replaced and was happy to pay for the peace of mind that would give me; didn't want it breaking on an interference engine, after all. The service advisor convinced me that only mileage, not age, was the critical factor so I kept my wallet in pocket and asked myself: "How many other dealerships would ever do THAT?" With the quality I've found in Kia along with the integrity and friendliness of everybody at Dorsch, I won't be shopping anywhere else when it finally comes time to buy again. More

Report | Print

Ryan Campbell is my go to service advisor Two years ago I bought my first car at Dorsch and since I have returned and bought another one. Ryan Campbell is fantastic and makes service appointm Two years ago I bought my first car at Dorsch and since I have returned and bought another one. Ryan Campbell is fantastic and makes service appointments easy. I am going to try and keep buying all of my cars at Dorsch because of their excellent service! More

Report | Print