Ryan Carroll

Stay away from anything owned by the Bob Loquercio Auto Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels and the rim. I brought it to the manager’s attention, and they offered to send me a $400 check. The problem is that the vehicle has specialty aftermarket wheels worth over $600 each, plus the tire itself. Their offer didn’t come close to covering the actual cost, but I agreed just to get the xxxx out of there after being there for 6-8 hours already. Fast forward 40-45 days, and I still haven’t received the check. I’ve called multiple times and have been repeatedly told, “It’s in the mail.” And even changed the amount to 300 over the phone when I asked about it. I also still don’t have my license plates. I understand an Illinois-to-Wisconsin transaction can take longer than an in-state purchase, but this is a bit long winded. Looking back, there were issues throughout the entire buying process. We waited an unusually long time just to test drive the car. At one point I was told someone else had driven from another state to look at the same vehicle and there was a type of bidding war happening behind the scenes. Then, when it was finally time to test drive it, nobody on staff knew how to drive a manual transmission, so we had to be shuttled to a separate lot where the car was stored. The entire process took nearly two hours just to get to the car from first stepping foot through the dealership doors. The last time I called for an update, the person helping me was carrying on a conversation with someone else in the background, abruptly ended the call by saying they’d call me back, and never did. This place is a joke, idk how they’re a 4.4 but something must have changed in the past 6 months and not for the better. Ive bought a lot of cars in my years and this is hands down the worse dealership experience I’ve ever had. More

Print

Went here to purchase a vehicle because I had a good experience buying my 2020 Sante Fe from them back in 2019. As soon as the first set of numbers where presented to me I was ready to leave. They had t experience buying my 2020 Sante Fe from them back in 2019. As soon as the first set of numbers where presented to me I was ready to leave. They had the price of the MSRP and then right under that number freight charge. The freight charge is already in the MSRP price. they tried charging double for freight to put money in their pockets, I pointed it out right away and told the salesman. He goes and tells me oh sorry that's a mistake I will have finance fix it. No that's not a mistake, you guys do this daily. If you make it that blatant obvious to screw someone, even if you fix your "mistake" I do not want to continue with numbers and play find the hidden numbers game. I walked out and went elsewhere and purchased my "RARE AND HARD TO FIND" car at another dealer the was straight to the point with everything. Hogs get fat, Pigs get slaughtered I understand you have to make money but when you do it to screw customers you will start to loose customers and word will get out. Lost a returning customer and gave your business to another dealer. More

Print

This is the most unprofessional dealership my wife and I have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after have ever dealt with. The GM, Mike Meha, allowed an employee to smoke in our brand new car, then said we were lying About the smoke smell, even after another employee confirmed it. How they are still in business is beyond me. More

Print

ZERO STARS! A whole dealership full of crooks from finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! finance to the GM. Believe all the bad reviews! They are 1000000% true! You have been warned! More

Print

Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I called the warranty company and they informed me since we had the better warranty, the Platinum it is covered. The warranty company also informed me that there was never an inquiry from the dealership about whether or not this part is covered. Since my wife had to pay out of pocket, we have to jump through all this red tape to get reimbursed for this. A quick review of her warranty would have shown that this part is covered. They are so surly, condescending and lazy. We are taking our business away from this corrupt dealership. I would have rated ZERO stars but that was not an option. More

Print

Loved my experience!! I loved the knowledge that the staff provided me! Very friendly and understanding of my requests and budget. Ryan Carroll and Jim Urso could not have I loved the knowledge that the staff provided me! Very friendly and understanding of my requests and budget. Ryan Carroll and Jim Urso could not have been more helpful! I highly recommend this dealership! Thank you again for your help! Love my new Sonata! More

Print

BUYER BEWARE ***** BUYER BEWARE ***** This was the first time I purchased a car. The first time I went to the dealership I dealt with the finance manager named ***** BUYER BEWARE ***** This was the first time I purchased a car. The first time I went to the dealership I dealt with the finance manager named Casey, and a salesman named Art. I told them that to my knowledge I had little to no credit, as I am young. They got me "approved" for a payment of $345 a month with 18% interest, $1500 down and a trade in. The first car I looked at was a 2010 Hyundai Elantra. I didn't feel 100% comfortable with the numbers so we left. I called in morning and said I wanted the car. I came in that day and they said I wasn't approved for the original car and had a new guy working on the loan named Jimmy. No more dealing with Casey, I wanted to work with him and I wanted the original car. I drove a 2013 Hyundai Elantra which was the car I bought. They jacked up my car payment to $368 and promised when promised my payment would not go up, then they denied quoting me the original payment. I bought the 2013 Elantra cause I needed a car and thought I was getting a good deal. I did everything on my end that was needed, they tried to get me to write two check for the down payment, thank god I had a carbon copy of the original check. I basically harassed Casey to come and pick up my trade in. My trade in that didn't start and sat on the street in front of my house for 3 1/2 weeks!! I called the dealership multiple times a week and so did my boyfriend. After having the new car for almost a month, my boyfriend and I put hundreds of dollars into the car we thought was mine, to find out almost a month later my loan was never approved by the bank. I got a phone call from Casey saying the deal fell through and I had to bring back the car and downgrade. Confused and obviously annoyed I called the bank that the loan was through(they refused to give me the name of the bank the first couple times I called) and discovered that the finance guy I worked with named Jimmy, LIED on my bank application by proving false information. I called Casey after talking to the bank and demanded to know what was going on and why it was all of the sudden "not approved". Turns out after re-reading through all my paperwork there was no bank listed on the loan to being with. They were fake numbers created by Jimmy. The dealership knew from the being, before I even drove off the lot that I was not approved for the car, yet they had no problem cashing my check and taking my trade in almost a month later. After doing research I learned that it is a practice that dealerships use to get you to A) fall in love with the car they know you aren't approved for, B) get you back into their dealership to downgrade vehicles, and C) charge you the same amount but hike up your interest. I liked the car and just wanted to pay my first payment, this was before Casey informed me about the loan. Casey threatened me saying I didn't own the car and that If I didn't bring the car back in an hour he was calling the police. My boyfriend called him back and calmed him down. He agreed to give us a couple days so I could get to work. He also said he would have a new loan ready to go with my payment staying the same on an older car. With that being said I wasted no time going to a credit union the next day. Well I get there and guess what happens? The credit union drops my interest rate by a whopping 14% and my car payments by $91 dollars. I went from paying almost $10,000 in interest to now paying about $2,000 in interest. They cut me a check right then and there and I took it to the dealer. I get there and Casey is on the phone with the bank. We over hear him saying that of course their "approved" loan didn't go through for the downgrade they were trying to sell me. He hangs up the phone and says "So you like the Elantra right?" I told him yeah I like the one I own and gave him a check from the financial institution. He was confused then was saying congrats and walked us down to the front desk to process the payment. He handed me my receipt and said not to leave any bad reviews and once again said congrats. I told him I was still calling corporate. He got upset and said I hope your lying, I walked to my car and he walked inside. When I was about to pull away, he came out the door and yelled at me "You're really gonna leave me a bad review after I tried to help you?!" This dealership did nothing but attempt to scam me and take advantage of me for my age, and credit history. The thing that was most disappointing about this whole experience is the fact that Casey and Jimmy never admitted that they were at fault for the false information on the loan, when I had the proper documentation with the truth. I provided them with all the correct information and they still decided to lie in order to try and have my only option be downgrading to a lower end vehicle. They denied they were at fault and that they made multiple mistakes. Their job is to have an honest practice that allows customers finance cars, not lie and cheat the system by manipulating customers. More

Print