Ryan Ferguson | Page 5

Most HORRIFIC Service EVER!!!! I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all togethe I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all together. The service is have had was poor, appalling, horrific, unsatisfactory, as well as unprofessional, that includes services center, repairs, and managers. . My car was in the shop every week for five weeks and still my car is not working, and was given back to me in worse condition than it was given to them 3 weeks ago. Not only did it not get fixed but I had to pay money for them to look at it again. So after $3000 later in fixing my car is not sitting in my driveway and can not be driven. I have brought my car there each week first it was the battery, then its was wires, then they replaced the head gasket but then my oil went from full to empty in 7 days due to some work done to the head gasket that they fixed but refused to admit they messed it up and charged be $106 to look at it. The service man called me and said they "half look at it as much as they could before they had to charge me.", how unprofessional is that. Well needless to say my car now needs an engine they say and has a huge cloud of white smoke coming out my tail pipe. It drives worse than it did when I gave it to them after they replace the head gasket. They are not backing up their work they did, nor did they fix my car. This has been the most horrendous service I have ever had. I will never recommend this dealership to anyone. So needless to say I'm an frustrated and beyond mad they you are not backing up your services that they charged me more money each time I bring it to them when it should be guaranteed. According to NISSAN they BACK UP THEIR SERVICES.... Apparently they do not because its still broken. I understand I may be a female but I an not rich nor gullible.. I think they need to check their employees as we well as managers, because they keep this unprofessional service up they will be out of business. After speaking to a manager about this situation he was not helpful at all and said he would look into it and call me back. But guess what he never called back he had his service worker call back with no resolution for the problem. oh and they charge me more money for an issue that still is not fixed. What a nightmare !!!!!!!!!!!!!! More

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Oustanding car-buying experience I had the pleasure of purchasing my 2008 Toyota Tacoma from Kelly Nissan; Brett D was my sales person.Completely satisfied with every aspect of this c I had the pleasure of purchasing my 2008 Toyota Tacoma from Kelly Nissan; Brett D was my sales person.Completely satisfied with every aspect of this car-buying experience. Brett was a true professional in every way! I have bought several cars from the Kelly Auto group over the years and would highly recommend to anyone looking to purchase a new or pre-owned to check out the Kelly Auto Group. They really "DO MAKE IT EASY!! More

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We researched several dealerships and Amin was the most co-operative and helpful sales person we dealt with. He understood what we were looking for, what we could afford, and he wanted us to find what woul co-operative and helpful sales person we dealt with. He understood what we were looking for, what we could afford, and he wanted us to find what would suit our needs. We returned after one visit to make our purchase and have already referred our neighbor and told several friends. We appreciate honesty and knowledge and that's what we found at Kelly's Nissan in Lynnfield. Ray was also great in helpng us with financing. More

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I went in for an oil change, looked in the showroom and spoke with Ryan Audette, he explained all the features of the 2013 Rogue, I than spoke with Ron Ferguson who gave me figures that would lower my mon spoke with Ryan Audette, he explained all the features of the 2013 Rogue, I than spoke with Ron Ferguson who gave me figures that would lower my monthly payment. I love my new vehicle, great service, wonderful people. They are a compliment to Kelly Nissan. More

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Nissans are not bad cars, in fact we just got another one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the compan one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the company, service, and the car we purchased itself. Fortunately for Nissan we didn't blame the brand, but we definitely blame the dealership. The problems began right after we purchased our car. We bought a "certified" used car that was leased with low miles. Supposedly the car was checked over thoroughly before we could pick it up and take it home. Ok, fine. But then, please explain how we were left stranded in the middle of nowhere in the middle of winter because they failed to notice the TPS was causing a leak in the tire? We even had to pay out of pocket to have it fixed where we were. I was livid and spoke to the main "Kelly" office after (by this point we also failed to receive touch-up paint we had been promised, and the car was vibrating horribly when being driven, and had been given a hard time trying to get one of the three free oil changes we were promised when we bought the car. And the girl at the desk was plenty rude about it as well, asking who our sales rep was because they needed to figure out why he would say that, because its not something they offer. Perhaps the service department and sales should try talking once in a while. Sales had gone fine, I think the salesperson we had was a decent guy, though he still owes us some paint. Also, after having another problem "fixed" our window somehow lost the ability to be "automatic". At this point we took it to another dealer to fix it. At the other dealer we were told there was a problem with the shocks, that needed to be replaced. At this point we had it with our "certified" used car, and it is now out of our hands. When we got another Nissan from another dealership we were astounded by how thorough they were. Our salesperson went over the car bit by bit, and was really confused why we hadn't gotten the same treatment at Kelly, since apparently this is a requirement of Nissan itself. I have so many more things I could write about but I won't waste your time. The bottom line is: this place is awful. I hope Fritz takes his sales skills somewhere else. Everyone else should stay at Kelly, at least then I know they are concentrated at one awful location. More

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