Ryan Gambill | Page 3

It won’t let me proceed with 0 stars. I was at the dealership for 6 hours, asked for my keys back (2024 Sportage x line) 4 or 5 times. Get pressured into a 2026 Sportage Hybrid. I HATE TH I was at the dealership for 6 hours, asked for my keys back (2024 Sportage x line) 4 or 5 times. Get pressured into a 2026 Sportage Hybrid. I HATE THIS CAR! Tried for a week to convince myself to be ok with it, DIDN’T WORK! Went in and attempted to buy back my vehicle. 84 month loan at $680 per month to buy back a 2024 Sportage!!??!! Will never return! More

by brooklynn79 Verified Customer Verified Customer

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I drove more than three hours with cash in hand to purchase a vehicle after being told the day before that it was ready for pickup. When I arrived, I discovered the vehicle was completely undriveable— purchase a vehicle after being told the day before that it was ready for pickup. When I arrived, I discovered the vehicle was completely undriveable—the rear bumper was hanging off and the condition was nothing like what had been represented. The experience quickly became frustrating and unprofessional. I worked primarily with Aaron Cancel, who was the only person who genuinely seemed interested in helping and making the situation right. Unfortunately, he appeared to have very little authority over the decisions being made by management. I was passed between Aaron Cancel, Bill Bars, and Aaron in Finance, all of whom repeatedly told me the General Manager would come speak with me. The GM never did. In fact, while we were waiting, we watched him leave the dealership without ever addressing the situation. To make matters worse, I was told I could not purchase the vehicle at the advertised price unless I financed it through the dealership or paid an additional $2,000 for a Preferred PPP package that I neither wanted nor requested. The pricing continued to change throughout the process, with additional delivery, dealer, reconditioning, and other fees being added. What should have been approximately $105,000 out the door somehow became over $110,000, and I still left without the vehicle that day. The Finance Manager was particularly disappointing. I felt that statements were made and then immediately contradicted, creating confusion and destroying any trust in the process. The entire experience felt more like a reality TV drama than a professional vehicle purchase. After spending nearly five hours at the dealership, I left without the car and faced a three-hour drive home late at night. Aaron Cancel ultimately delivered the vehicle to me two days later, and I give him full credit for doing everything he could to salvage the situation. Unfortunately, one employee's efforts cannot overcome the lack of transparency, communication, and integrity I experienced throughout the rest of the process. I would not recommend this dealership to anyone and would never purchase from them again. More

by tbarryl98 Verified Customer Verified Customer

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It was great working with Mark and the whole Kia of Cape coral team! Highly recommend to anyone wanting to find the best deals and best cars! coral team! Highly recommend to anyone wanting to find the best deals and best cars! More

by KPEREZ0630 Verified Customer Verified Customer

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Fantastic! Very professional personnel and patient. Listened to all my needs and wants. Highly recommended! My salesman was fun to work with and a real gem! Very professional personnel and patient. Listened to all my needs and wants. Highly recommended! My salesman was fun to work with and a real gem! More

by COCO11SWEETT Verified Customer Verified Customer

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Everybody gives outstanding customer service! Jeremy has always been my rep and very very knowledgeable and kind, but I’ve absolutely loved everyone that I’ve worked with Jeremy has always been my rep and very very knowledgeable and kind, but I’ve absolutely loved everyone that I’ve worked with More

by KARENLWISE Verified Customer Verified Customer

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Excellent customer service Angel was very friendly caring and very patient he exceeded my expectations. Great place awesome people thank you all for the excellent work u all do and very patient he exceeded my expectations. Great place awesome people thank you all for the excellent work u all do More

by candela3239 Verified Customer Verified Customer

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I have had some problems as far as some pricing concerns but overall I truly think that this dealership is very professional and informative and it gives you good work on your vehicles but overall I truly think that this dealership is very professional and informative and it gives you good work on your vehicles More

by MISCHEAUX1 Verified Customer Verified Customer

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We came in and purchased a truck. Spent 2 1/2 hours there and then told was approved signed documents and went about our way. A few weeks go by and we are told that capital needs docu Spent 2 1/2 hours there and then told was approved signed documents and went about our way. A few weeks go by and we are told that capital needs documents. After giving documents they told us everything was fine again. Capital then pulled my credit again which I was not told was going to happen and then a few days went by and we were told we needed more documents again. We returned the truck. However why would you go about a tactic way to see if we can eventually get approved if we are not approved. I work for a bank I know how the lending works. You know if we would be approved or not that same day. Instead you made us believe and signed all docs twice ran my credit twice that dinged me big time all for us to return the truck. That's very poor on the finance part. We were also told it was not there fault that it was ours. Chris however whom originally helped was great. The finance people are not. More

by STEFFANY032120 Verified Customer Verified Customer

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Everything was great with the exception of the detail department, they definitely rushed through cleaning the car. I ended up spending a few hours when I got home getting the vehicle cleaned both inside department, they definitely rushed through cleaning the car. I ended up spending a few hours when I got home getting the vehicle cleaned both inside and out. Ryan and Anthony were fantastic, I don’t remember the finance manager‘s name, but he got us in and out very quickly as well. I would definitely recommend this dealership to friends and family. More

by patekinspections Verified Customer Verified Customer

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Great service at Kia! They were easy to deal with and they listened to my issue. They were easy to deal with and they listened to my issue. More

by Papap12 Verified Customer Verified Customer

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