Ryan Holcomb | Page 59

New car sale and service followup Buying a new car can be stressful, Walkers sales and management staff worked very hard to meet my needs and after a few hours of negotiation my expect Buying a new car can be stressful, Walkers sales and management staff worked very hard to meet my needs and after a few hours of negotiation my expectations were meet. My next contact with Walker was the next morning at 9am. After arriving home the night I picked up the car I noticed a piece of the glove compartment button was missing, arriving at the sales dept. I was greeted by a young man who listened to my problem and eagerly attempted to help, he referred me to James in parts who dropped what he was doing and looked at my problem, he immediately introduced me to Ryan, keeping in mind I was a walk in with no appointment, inspected the part took my vin, without writing it down, created a service order walked it over to James who ordered the part and gave me his business card and said he would call me when it arrived. I was very impressed with the professional service. This is my first new Ford, I've been a GM customer in the past, More

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Above & Beyond Service Team Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manage Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manager) for jumping in on not one...but, two of our FORD vehicles that have been visiting your department for the past 25+ years. We recently ran into a few different issues with our FLEX and our Excursion that were sub par to our long time experience with your Services Department. Upon questioning some items that were dragging on, Ryan jumped in and tackled both issues...and went above & beyond to make sure my family and I were attended to in a expedited fashion, made sure we had access to not only a rental car via your partnership with Enterprise across the street...but, went as far as providing us with one of your Walker FORD cars...when there was some confusion with a very recent issue wit hour FLEX. This FLEX was unfortunately a "Theft Recovery" vehicle that Walker did all of the repair and restoration work and partnered with our Insurance company to make that pain as minimal as possible. As issues come up with this FLEX...your team has been exceptional from an attention and resolution to the problems. It's not often people will reach out with a positive message. Usually it is to complain. This will now be the 2nd time for me...as I feel you have a very solid and professional team from Sales to Service. We all experience issues from time to time. It's how we respond to resolve our customer's issues is what differentiates us from the others. Walker Ford IS that differentiator and and Ryan Holcomb in the Services Department is as well. Thank you once again for ALL the help and positive experience at your dealership. Sincerely, Scott F. More

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Great Deal & Smoothes Purchase Ever Wow! Walk in, tell them what you want and what you want to pay. They take care of the rest. Everyone I dealt with could not have been more accommoda Wow! Walk in, tell them what you want and what you want to pay. They take care of the rest. Everyone I dealt with could not have been more accommodating or sincere. Thanks Walker Ford!! More

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What an impressive experience Generally purchasing a big ticket item is a very stressful experience. The sales person (Brian Hall) I had to serve me in making the new vehicle purc Generally purchasing a big ticket item is a very stressful experience. The sales person (Brian Hall) I had to serve me in making the new vehicle purchase was very experienced, very pleasant to work with and professional. The process went very smooth, timely and smoothly. I would recommend to anyone who would want to experience a no stress purchase but one that is complete with you feeling in control at all times need to visit Walker Ford an meet the super sales and service staff employed there. Tell them "Dave"sent you. More

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An experience you should not ever miss out on This was not like buying a new car, it was like becoming part of a family. There never was any pressure to but the car, never any pressure to sign pap This was not like buying a new car, it was like becoming part of a family. There never was any pressure to but the car, never any pressure to sign papers, just fun, respect, and now feeling like part of a winning team I wish I had more time, but Mike Batch is " the " most honest guy I have ever come upon, Ever !!! If it was not for Mike complete honesty, I would have not bought a car. please, even if your about to buy another car, from another dealership, take the time out to check on Walker Ford, it a must, !!!! More

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Friendly yet professional crew Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardle Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardless of the time of day; with that being close to COB, these gentlemen took their time with myself and my vehicle to ensure that I would be taken care of. Truly know what they are talking about... Pleasure being served by them. More

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Wonderful Experience The staff was great and very knowledgeable. The dealership had plenty of selection to choose from. The car could of been detailed better, but that is The staff was great and very knowledgeable. The dealership had plenty of selection to choose from. The car could of been detailed better, but that isn't the sales teams fault. More

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VERY PLEASANT! This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason This my 3rd or 4th new or late model from Walker Ford! Vince Romano'service crew are a big reason! But you need to know that without Jay Wright/Jason Gillespie &Jim Andrews finace you would not have my business!!! They make Walker Ford .w wm. Byrd. More

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