Every person I have had contact with were excellent to work with. We have had Mercedes for well over 20 years and have always be treated great. Chris Anders our sales rep has always done an outstanding job. He is professional, answers all of our questions, and has great follow up skills. Raquel Hinkle is the BEST service person I have ever had. She is responsive to the customer, always gets things done in a timely manner and has great follow up skills. Thanks to everyone at Germain Mercedes for such a positive customer experience.
Tom. and Amy Martinelli
"Bought a new 2018 GLC"
We met with Steve Bennett our sale representative and he immediately put us in the GLC 300 for a test drive after we described what we wanted. It was easy from there. He located a car with what we wanted and delivered within a week.
"Thanks, Eric! I love my new car."
Eric has a rare ability of making--what is usually a stressful task (buying a car)--a complete breeze.
He assisted me in leasing my new Smart Car from out of state and from the moment I first contacted Mercedes-Benz of Easton to the moment my car arrived at my home, the entire process was flawless and he took care of every detail no matter how small it may have seemed.
Eric assisted me in finding literally the exact car I wanted down the color and options, handled the flow of paperwork back and forth through the mail, and arranged the delivery of my vehicle right to my home on Memorial Day of all days! Eric even arranged having my windows tinted prior to me taking delivery because I had mentioned wanting to do it in passing. (It came out beautiful by the way!)
Eric is a real car guy who clearly loves what he does, knows what he’s talking about (especially when it comes to Smart Cars), and understands how paramount communication throughout the car-buying experience is for all parties involved. I can’t recommend him or the staff at Germain Automotive enough to anyone who’s searching for their next vehicle. They have a lifelong customer in me for sure.
Also I’d like to give my thanks to Ryan L. in finance for helping with the paperwork and getting the deal done so quickly!
A+++ experience across the board.
"Truly Professional first Class service."
Truly professional first class service from start to finish.. I felt welcomed and still do. my sales guy Eric G. and his team was warm n inviting knowledgeable.. True Class all around..
Other Employees Tagged:
, Sorry don't know name but the kid that Details the car..
I went in looking for a nice car and the staff was so friendly and respectful! I loved it! It was an awesome experience and the staff were really knowledgeable!
"Best car buying experience "
They went to of their way to make for a great car buying experience. Exactly what you would expect from Mercedes - great customer service and talented sales staff.
Other Employees Tagged:
- Detroit R-Class
I recently purchased a 2011 R350 from Mercedes-Benz of Easton, and Eric Gray provided exceptional service from beginning to end. I live in the Detroit metro area and had been looking for a 2011 or 2012 R-Class for quite some time when I decided to broaden my search to include Ohio. Even though the hour was quite late when I found the vehicle online and made initial contact, Eric provided me with a wealth of detailed information about the vehicle right away. He had the vehicle ready for a thorough inspection and test drive immediately upon my arrival the next afternoon. I'm a dedicated Mercedes-Benz enthusiast, and his knowledge of the product was nothing short of excellent. He was extremely helpful throughout the buying process, even assisting with making arrangements to pick up my existing E-Class Station Wagon on the following Sunday. No less impressive was Ryan Laymon's knowledge and assistance during the Finance process. I love my like-new R-class and can say without reservation Mercedes-Benz of Easton will be my first virtual stop the next time I'm in the market for a Mercedes-Benz.
"vehicle purchase "
As pleasant as a vehicle purchase could be. Friendly staff, knowledgeable salesperson, Eric Gray was both enthusiastic and informative.
Good experience, felt we were given a fair deal all around with vehicle trade and purchase.