"Only came here due to free coupon. I scheduled an..."
Only came here due to free coupon. I scheduled an appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wait for an hour and five minutes for an oil change. Not great service and again only came because I paid 15,000 for a car and received the free coupons but it’s almost worth going to scrub a dub for an oil change
"Have been working with this dealership for many years...."
Have been working with this dealership for many years. This is my second purchase. The service department has always taken excellent care of my cars and Ryan is a pleasure to work with.
"Alex Hanson is amazing. He is a great asset to your..."
Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships.
"The service rep. was very professional and courteous. I..."
The service rep. was very professional and courteous. I was very pleased with my experience at Russ Darrow Kia Wauwatosa. I will go back for sales and service
"Great Service, timely. Ease of setup online for the..."
Great Service, timely. Ease of setup online for the appointment. Vehicle was inspected and also had a recalled checked on. Was in and out. No issues
"Everyone was professional and pleasant. Excellent..."
Everyone was professional and pleasant. Excellent explanations, including teaching about all of the features and how to use them. No high-pressure. Wonderful service department. Had my last Kia 11 years. Looking forward to keeping my new one just as long at least.
"It took an hour and ten minutes for a oil change and tire..."
It took an hour and ten minutes for a oil change and tire rotation. The car was cleaner than when I brought it in.
The main issue for me was that I made sure to tell the service writer to tell the mechanic to not change ANY of the car's settings. He put it in the notes and highlighted them. When the car was done he assured me that none of the settings were changed. Setting number 1 that was changed- the seat- I couldn't get in the car because the seat was moved up and the tilt was moved upright. Setting 2- the auto headlights- they were turned off. Setting 3- the radio- it was turned off.
I know these might seem like minor things but they add up to irritation. Especially when I expressly noted it ahead of time to give them the opportunity to make me happy. Instead, like every time I have come here for service, some of the settings were changed. I also understand that the seat might have to be moved to safely drive it for someone shorter. But at least put it back close to where it was. It's so simple.
Other Employees Tagged:
"Everything was fine as usual, but just wondering why..."
Everything was fine as usual, but just wondering why there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not really a problem, but that never happened there before.
"Ryan has been so helpful in fixing a recurrent problem..."
Ryan has been so helpful in fixing a recurrent problem with rodent chewing wiring in my car. He got me back in right away when the rodents attacked again. Thank you.
"Ryan was very pleasant he greeted me he told me it would..."
Ryan was very pleasant he greeted me he told me it would be probably 45 minutes for my oil change which was done earlier than that so I was really impressed any thanked me for coming into Kia