The service that this dealership used to be impeccable.
I am surprised at the turnover rate and the service department given the fact that I have a grand wagoneer, it is disappointing that during the holid
I am surprised at the turnover rate and the service department given the fact that I have a grand wagoneer, it is disappointing that during the holiday season, even with an appointment, the vehicle could not be serviced timely and that there is no loner. Vehicle
In light of the investment, it would seem to me that a loner would be made available and perhaps in consideration of my next purchase. That will be a question to ask of the. Respective dealership, these small gestures that used to be included. When I had the vehicle service, there are not even a consideration. And it had been the level of service, those small gestures that convinced me to use this dealership for service Vs the others. In the area, Ryan, who had to explain the service agreement to us after Dakota left for the day. It may have been the saving grace for this dealership and the only reason I may have indicated.I would return.
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by jonesdanaet
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2026 -
Frisco Chrysler Dodge Jeep Ram responded
Hello,
We value your satisfaction and appreciate you taking the time to share your experience. I would like the opportunity to discuss your recent visit to our Service Department regarding the wait time you encountered and the availability of a loaner vehicle. Please email me with your preferred contact information at a time that is best for you.
Thank you,
Robert Stickles
Service Manager
robertstickles@greenwayauto.com
Ryan provided excellent service and gave prompt updates.
Highly recommend to go to Dodge Frisco.
Highly recommend to go to Dodge Frisco.
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by markjones294
Service Price Transparency
Jan 01, 2026 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your recommendation and are glad our team provided excellent service with timely updates. Thank you for choosing Frisco Chrysler Dodge Jeep Ram.
Service was good, as always.
Technician explain work to be done and kept me posted on progress
Technician explain work to be done and kept me posted on progress
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by Maria espinosa
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2026 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your trust in Frisco Chrysler Dodge Jeep Ram. Our team aims to keep you informed throughout the service process. Thank you for sharing your experience.
Ryan was great.
Went above and beyond to make sure my car was serviced properly.
Went above and beyond to make sure my car was serviced properly.
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by bill@wsmithfamily.com
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your feedback about our team at Frisco Chrysler Dodge Jeep Ram. It's good to know your car was well taken care of. Thank you for sharing your experience.
Take this is such a good job and they finish my vehicle
early and I appreciate that
early and I appreciate that
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by CDCANNON971
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your feedback and are glad to hear your vehicle was ready early. Thank you for choosing Frisco Chrysler Dodge Jeep Ram. We look forward to assisting you again.
I've had generally good luck with the Frisco CDJR service
team. Daphne was even better than the average of my experiences. The service department at Frisco CDJR is much more customer focused than other deale
team. Daphne was even better than the average of my experiences. The service department at Frisco CDJR is much more customer focused than other dealership service departments I have dealt with.
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by VVENEGONI
Verified Customer
Verified Customer
Service Price Transparency
Dec 25, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your feedback about our service team and Daphne. Our team at Frisco Chrysler Dodge Jeep Ram strives to keep customer service top of mind. Your comments mean a lot to us.
The issue the car was brought in for was not fixed, and I
received the car back dirty.
received the car back dirty.
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by Khidding
Verified Customer
Verified Customer
Service Price Transparency
Dec 25, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
Hello,
Please know your feedback is very important to us. We would like to speak with you about the condition of your vehicle after your appointment with our Service Team. Whenever you can, would you send me an email with your preferred method of contact?
Sincerely,
Robert Stickles
Service Manager
robertstickles@greenwayauto.com
The manager was very helpful with us yesterday and got us
the answers in a timely manner
the answers in a timely manner
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by conroy_andrea
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your feedback about our team's support. Thank you for choosing Frisco Chrysler Dodge Jeep Ram. We're here whenever you need assistance.
They are very friendly and try to give you the best deal
possible to work with your budget.
possible to work with your budget.
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by Trisha868
Verified Customer
Verified Customer
Dec 18, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
We appreciate your feedback about our team's approach at Frisco Chrysler Dodge Jeep Ram. It's important to us to provide options that fit your budget. Thank you for sharing your experience.
The service department was really good.
I took my car in. They checked it out. It was ready the same day.
I took my car in. They checked it out. It was ready the same day.
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by CDCANNON971
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Frisco Chrysler Dodge Jeep Ram responded
Thank you for sharing your experience with our service department. We’re glad your vehicle was ready quickly. We appreciate you choosing Frisco Chrysler Dodge Jeep Ram.