Ryan Yee
Ryan Yee at Metro Lexus
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Ryan Yee | Page 3

Guest Experience Manager

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
137 Reviews

I have had experience in the car industry since 2015. I’m a diehard car enthusiast which is why I enjoy working at Lexus. The brand has a great reputation and I am happy to be a part of the legacy they have created. My goal is to make the car buying experience as simple and painless as possible by helping my guests make the best informed decision.

Dealership Experience

3 yrs, 7 mos

Industry Experience

9 yrs, 5 mos

4.9

137 Reviews

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137 Reviews of Ryan Yee

November 18, 2023

Dealership Rating
Employee Rating

Metro Lexus is a superior luxury car dealer. They have a beautiful showroom and car selection plus a deep team of experienced car specialists More

by mallegrucc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sustersic

Nov 20, 2023

Metro Lexus responded

We're delighted to know you enjoyed our showroom and selection at Metro Lexus. Our team takes pride in providing a top-notch experience for all of our guests. Thanks for the positive feedback!

November 17, 2023

Dealership Rating
Employee Rating

As an out of state buyer we had some concerns. But everything was handled smoothly and professionally. Our sales person, Ryan Yee, was informative and kept us informed about the car’s production. More

by pallegrucc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarah Klein, India Burton

Nov 17, 2023

Metro Lexus responded

It's great to know that Ryan, Sarah, and India made your out-of-state purchase a smooth one at Metro Lexus. We're glad you felt comfortable returning to us after all these years! Thanks for the high praise - we appreciate it!

November 11, 2023

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Employee Rating

Ryan Yee provided professional and courteous service and answered all of our questions. He and the dealership are highly recommended. More

by darrickstrange11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarah Klein

Nov 13, 2023

Metro Lexus responded

We're so glad to know that Ryan and our team at Metro Lexus were able to provide you with the professional service you deserve. Thank you for your high recommendation!

October 23, 2023

Dealership Rating
Employee Rating

I had a phenomenal experience with Ryan and all others involved in my car buying experience. I had a very short window to purchase a car. Metro Lexus met my deadline in a gracious and professional manner More

by Arleneshively
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura, David Weaver

Oct 24, 2023

Metro Lexus responded

Hello Arlene! We can't express how grateful we are for your detailed review of your experience at Metro Lexus - We're happy to hear that our sales representative, Ryan, made your experience smooth and timely! He's a crucial member of our team, and your feedback about him speaks volumes of the type of professional he is. Congratulations on your new car! Thank you for choosing our dealership to complete this purchase - We're happy to be part of important moments like this. If you need help or have questions in the future, please don't hesitate to contact us. We're here to help! Have a great week and enjoy your new car!

October 02, 2023

Dealership Rating
Employee Rating

Great people and excellent service. Ryan Yee was absolutely outstanding to work with. We could not have been happier with how we were treated. More

by Bob W
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: David Weaver

Oct 03, 2023

Metro Lexus responded

Bob, we're delighted to know that you had an outstanding experience with Ryan and our team at Metro Lexus. We appreciate your kind words!

October 02, 2023

Dealership Rating
Employee Rating

Was a great experience from start to finish. When I initially contacted the dealer. I wasn't quite ready to buy. Ryan Yee found exactly what I wanted and timing was perfect More

by Dwatson11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarha

Oct 02, 2023

Metro Lexus responded

We're glad to know that your entire experience with us at Metro Lexus was a success! It's wonderful that Ryan was able to find what you had your eyes on at the right time. Safe travels, and we'll see you next time!

September 30, 2023

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Employee Rating

Very friendly, polite, and willing to take extra time out of his day to find exactly what I wanted. More

by zmini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Metro Lexus responded

We're thrilled our team went the extra step to demonstrate our commitment to customer service! Thank you for supporting Metro Lexus!

September 28, 2023

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Employee Rating

Cannot express how happy and grateful we are to Ryan and Tom for making our latest car buying experience an absolutely pleasure. Both Ryan and Tom are consummate professionals who offered us fair pricing an More

by ANTHONY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan

Sep 28, 2023

Metro Lexus responded

Anthony, it's great to know that Ryan and Tom provided you with such a positive experience at Metro Lexus. We're glad they could help meet your goals and make the process enjoyable for you. Thanks for choosing us!

September 27, 2023

Dealership Rating
Employee Rating

My experience was less than exceptional when my sales person left the coompany or was terminated during the transaction. Management dropped the ball and did not proactively contact me to assure me that t More

by David@darkoch.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan

Sep 27, 2023

Metro Lexus responded

David - We're sorry to learn about your experience and the lack of communication you encountered. It's important for us to ensure a smooth transaction, especially when unforeseen changes occur like in this case. We appreciate Ryan stepping up and we'll certainly pass along your kind words. However, we'd also like to address any remaining concerns directly with you if possible - please reach out at your earliest convenience so that we can improve your 2-star experience. Thank you, Jeff Sustersic - General Sales Manager - 216-916-6000

Sep 28, 2023

Metro Lexus responded

Thank you for your feedback. We are sorry this happened and appreciate your honest feedback.

Sep 28, 2023

David@darkoch.com responded

I don't believe my experience can be improved. What's done is done. A poor experience is a poor experience. Perhaps the take away for Metro is that specific managers are charged with covering for the unplanned...terminations, manager's vacations, leave of absences, etc. Just a thought.

September 27, 2023

Dealership Rating
Employee Rating

Offer alternatives in a straight forward manner. Knowledgeable and responsive. Work with you to get you the car best suited to your objectives and needs. More

by isrigs3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Mohridge

Sep 27, 2023

Metro Lexus responded

We're glad to know you found our team at Metro Lexus to be knowledgeable and responsive to your needs. It's always our goal to help customers find the perfect car for them. Thanks for sharing your experience with us!

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