Ryan Yee
Ryan Yee at Metro Lexus
Refer Me

Ryan Yee | Page 4

Guest Experience Manager

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

Contact Me
4.9
143 Reviews

I have had experience in the car industry since 2015. I’m a diehard car enthusiast which is why I enjoy working at Lexus. The brand has a great reputation and I am happy to be a part of the legacy they have created. My goal is to make the car buying experience as simple and painless as possible by helping my guests make the best informed decision.

Dealership Experience

3 yrs, 8 mos

Industry Experience

9 yrs, 6 mos

4.9

143 Reviews

Write a Review

143 Reviews of Ryan Yee

October 02, 2023

Dealership Rating
Employee Rating

Was a great experience from start to finish. When I initially contacted the dealer. I wasn't quite ready to buy. Ryan Yee found exactly what I wanted and timing was perfect More

by Dwatson11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarha

Oct 02, 2023

Metro Lexus responded

We're glad to know that your entire experience with us at Metro Lexus was a success! It's wonderful that Ryan was able to find what you had your eyes on at the right time. Safe travels, and we'll see you next time!

October 02, 2023

Dealership Rating
Employee Rating

Great people and excellent service. Ryan Yee was absolutely outstanding to work with. We could not have been happier with how we were treated. More

by Bob W
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: David Weaver

Oct 03, 2023

Metro Lexus responded

Bob, we're delighted to know that you had an outstanding experience with Ryan and our team at Metro Lexus. We appreciate your kind words!

September 30, 2023

Dealership Rating
Employee Rating

Very friendly, polite, and willing to take extra time out of his day to find exactly what I wanted. More

by zmini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2023

Metro Lexus responded

We're thrilled our team went the extra step to demonstrate our commitment to customer service! Thank you for supporting Metro Lexus!

September 28, 2023

Dealership Rating
Employee Rating

Cannot express how happy and grateful we are to Ryan and Tom for making our latest car buying experience an absolutely pleasure. Both Ryan and Tom are consummate professionals who offered us fair pricing an More

by ANTHONY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan

Sep 28, 2023

Metro Lexus responded

Anthony, it's great to know that Ryan and Tom provided you with such a positive experience at Metro Lexus. We're glad they could help meet your goals and make the process enjoyable for you. Thanks for choosing us!

September 27, 2023

Dealership Rating
Employee Rating

My experience was less than exceptional when my sales person left the coompany or was terminated during the transaction. Management dropped the ball and did not proactively contact me to assure me that t More

by David@darkoch.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan

Sep 27, 2023

Metro Lexus responded

David - We're sorry to learn about your experience and the lack of communication you encountered. It's important for us to ensure a smooth transaction, especially when unforeseen changes occur like in this case. We appreciate Ryan stepping up and we'll certainly pass along your kind words. However, we'd also like to address any remaining concerns directly with you if possible - please reach out at your earliest convenience so that we can improve your 2-star experience. Thank you, Jeff Sustersic - General Sales Manager - 216-916-6000

Sep 28, 2023

Metro Lexus responded

Thank you for your feedback. We are sorry this happened and appreciate your honest feedback.

Sep 28, 2023

David@darkoch.com responded

I don't believe my experience can be improved. What's done is done. A poor experience is a poor experience. Perhaps the take away for Metro is that specific managers are charged with covering for the unplanned...terminations, manager's vacations, leave of absences, etc. Just a thought.

September 27, 2023

Dealership Rating
Employee Rating

Offer alternatives in a straight forward manner. Knowledgeable and responsive. Work with you to get you the car best suited to your objectives and needs. More

by isrigs3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Mohridge

Sep 27, 2023

Metro Lexus responded

We're glad to know you found our team at Metro Lexus to be knowledgeable and responsive to your needs. It's always our goal to help customers find the perfect car for them. Thanks for sharing your experience with us!

September 26, 2023

Dealership Rating
Employee Rating

Lexus is great! Timely professional and listens to your concerns. The customer service is excellent. More

by MISSY3130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2023

Metro Lexus responded

Thank you for your kind feedback. Communication and attentive care are our top priorities here at Metro Lexus, so it is good to hear that you felt taken care of by our team!

August 30, 2023

Dealership Rating
Employee Rating

I had an exceptional experience at the Metro Lexus with Ryan. He displayed an impressive knowledge of the vehicles, answering all my questions and helping me find the perfect model. His professionalism and More

by Alex Zhang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2023

Metro Lexus responded

Alex, we're delighted to know that Ryan's knowledge and professionalism made your experience at Metro Lexus a memorable one. We hope you continue enjoying your new GX 460! Thanks for the five-star review!

August 28, 2023

Dealership Rating
Employee Rating

Knowledgeable, easy to work with, worked to make sure I was satisfied with my deal. More

by fdizzle1955
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Julie

Aug 28, 2023

Metro Lexus responded

Thank you for the review! We hope to see you back again at Metro Lexus!

August 18, 2023

Dealership Rating
Employee Rating

Very helpful and. Clean, courteous. Answered all my questions. Speed of delivery wasn’t as expedient as Roy would think, especially when i came in pre-approved. Howe More

by .Tomyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Meg Landis

Aug 20, 2023

Metro Lexus responded

We appreciate your feedback and are glad to know Aaron was able to assist you at Metro Lexus. We're always looking for ways to improve our service speed, so thank you for bringing this up. Safe travels in your new vehicle! Peter Spacagna - General Manager - 216-916-6000

...
4
...

Dealership Inventory (221 Vehicles)

new 2024 Lexus ES 300h car, priced at $51,480
2024 Lexus ES 300h
new
Gray exterior
CVT
Front-wheel Drive
new 2023 Lexus RC 350 car, priced at $58,905
2023 Lexus RC 350
new
INCOGNITO exterior
Automatic
Rear-wheel Drive
used 2017 Toyota Highlander car, priced at $26,998
2017 Toyota Highlander
used
Celestial Silver Metallic exterior
Automatic
All-wheel Drive
used 2021 Lexus NX 300h car, priced at $31,980
2021 Lexus NX 300h
used
Grecian Water exterior
CVT
All-wheel Drive
used 2022 Lexus RX 350 car, priced at $41,650
2022 Lexus RX 350
used
Caviar exterior
Automatic
All-wheel Drive
new 2024 Lexus UX 250h car, priced at $41,135
2024 Lexus UX 250h
new
Green Pearl exterior
CVT
All-wheel Drive