Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 13

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

Contact Me
4.6
161 Reviews
4.6

161 Reviews

Write a Review

161 Reviews of Ryen Hatfield

February 25, 2026

Dealership Rating
Employee Rating

The work was done in a timely manner and they communicated with me with any concerns they had about possible maintenance issues. They were very friendly to deal with. More

by Joe and Donna Robinson
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 25, 2026

Joe Machens Capital City Ford responded

We appreciate your feedback about the timely service and clear communication regarding your Ford. Ryen is pleased to hear we addressed any concerns promptly and made your experience welcoming. Please let us know if we can assist you again.

February 24, 2026

Dealership Rating
Employee Rating

My experience was excellent with the dealership! Everything was fine in a very timely manner. Ryan sent an email, text and called me with suggestions before doing any work on my car. He also sent a More

by pkehoe821
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 25, 2026

Joe Machens Capital City Ford responded

We appreciate you mentioning the quick turnaround and clear communication. We’re glad Ryen reached out with updates before and after the work on your Ford. Let us know if we can help again down the road.

February 24, 2026

Dealership Rating
Employee Rating

Normal type experience for oil change work. Only got a oil change. Have not have any major type work done at this dealer yet. More

by NICHOLSN0
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 25, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 24, 2026

Dealership Rating
Employee Rating

Spectacular service! I'll be back! God bless America and bless our troops! USA...USA...USA!!! God bless Trump! More

by popeye_n_missouri
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 24, 2026

Joe Machens Capital City Ford responded

Ryen and our team appreciate your kind words and are glad you had a great experience with your Ford Edge service. Thank you for the 5-star rating and we look forward to welcoming you back soon.

February 24, 2026

Dealership Rating
Employee Rating

Did not pressure to perform services that should not be needed for a vehicle one year old with 20,000. Did get service done on time as expected since made appointment. More

by garymutert
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 25, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you out, Gary. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

February 24, 2026

Dealership Rating
Employee Rating

Has much improved. Truck clean when returned to me. Everyone was polite and helpful. I appreciate them being honest about what was needed and what wasn’t. More

by CLFLEMMING9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Joe Machens Capital City Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2026

Dealership Rating
Employee Rating

Easy to schedule, done super fast and all was good. I will always keep coming back, excellent service. More

by ZORBIE62
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 21, 2026

Joe Machens Capital City Ford responded

It’s great to hear that scheduling your Ford Escape service was simple and completed so quickly. We’re glad everything went smoothly and appreciate your continued trust. Ryen and our team look forward to assisting you again.

February 20, 2026

Dealership Rating
Employee Rating

I called late in the day for maintenance, and they promptly got me in same day. Very professional. I would highly recommend to others. More

by tramainecarr2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Joe Machens Capital City Ford responded

We appreciate you sharing your experience with the maintenance on your Bronco Sport. Ryen is glad we could get you in the same day and provide a professional visit. Your recommendation means a lot, and we look forward to assisting you again.

February 20, 2026

Dealership Rating
Employee Rating

Customer service was friendly & polite. Good in person communication. Online is more difficult to navigate. One of the service items was not thoroughly checked before returning the car to m More

by robin.grumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Joe Machens Capital City Ford responded

Thank you for this feedback, Robin, and for choosing Joe Machens Capital City Ford!

February 20, 2026

Dealership Rating
Employee Rating

The service on my car was very well done and customer service was good too More

by GRACEVOWENS
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 20, 2026

Joe Machens Capital City Ford responded

We’re glad the work on your Chrysler Pacifica met your expectations and that our team provided helpful support. Please let us know if there’s anything else we can assist you with.

...
13
...

Dealership Inventory (385 Vehicles)

new 2026 Ford F-150 car, priced at $67,459
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $36,793
2026 Ford Maverick
new
Space White Metallic exterior
Automatic
All-wheel Drive
used 2023 Ford Escape car, priced at $22,470
2023 Ford Escape
used
Agate Black Metallic exterior
Automatic
Front-wheel Drive
used 2024 Ford Transit-350 car, priced at $41,580
2024 Ford Transit-350
used
Oxford White exterior
Automatic
Rear-wheel Drive
new 2026 Ford Bronco Sport car, priced at $36,713
2026 Ford Bronco Sport
new
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $39,049
2026 Ford Maverick
new
Oxford White exterior
Automatic
All-wheel Drive