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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 12

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.6
161 Reviews
4.6

161 Reviews

Write a Review

161 Reviews of Ryen Hatfield

March 10, 2026

Dealership Rating
Employee Rating

It's easy to make an appointment. It's convenient to approve our deny services via text. Everyone is friendly. More

by CLAYJHERRON
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 10, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting how simple it was to book an appointment and approve services by text. Ryen and our team are pleased to hear you found everyone friendly and the process convenient. We look forward to serving your Ford again.

March 10, 2026

Dealership Rating
Employee Rating

generally good, however, I feel like I was sand bagged with the environmental fee. ? More

by stevemo47
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 10, 2026

Joe Machens Capital City Ford responded

Steve, thanks for sharing your experience with Joe Machens Capital City Ford. If you would like to discuss this further, please let us know the best way to reach you. We appreciate your business and hope to see you again soon!

March 07, 2026

Dealership Rating
Employee Rating

Excellent service. I feel confident that they care about the quality of their work. Good free coffee while you wait. More

by tramainecarr2010
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 08, 2026

Joe Machens Capital City Ford responded

We’re delighted you had a positive service experience on your Ford Bronco Sport. Ryen and our team take pride in delivering quality work and appreciate that you noticed. We’re also glad you enjoyed the complimentary coffee while you waited.

March 07, 2026

Dealership Rating
Employee Rating

Ryen explain what they doing. He recommend other things that need to get done. The cashier was good in explain the amounts for each item . More

by Luttle Lue
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 07, 2026

Joe Machens Capital City Ford responded

It’s great to know Ryen walked you through the service process and suggested additional maintenance, and that our cashier clearly outlined the costs for each item. Thank you for choosing us for your Ford Escape service; we look forward to assisting you again.

March 07, 2026

Dealership Rating
Employee Rating

They took real good care of me and was very nice and kept me updated on my car More

by mysamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

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Mar 07, 2026

Joe Machens Capital City Ford responded

Hello, thank you for trusting our team with your Ford Escape. We’re glad to have kept you updated and provided attentive care. We look forward to serving you again.

March 06, 2026

Dealership Rating
Employee Rating

My truck runs good an they let me know if I need other things to be done on it so I can choose to have it done while I’m there which saves me time later. More

by STEVE.ROSE.F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 06, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know your Ford F-150 is running smoothly and that Ryen keeps you updated on any additional work. Being able to schedule extra services while you’re here to save time is important to us. Thanks for the 5-star review and we look forward to assisting you on your next visit.

March 03, 2026

Dealership Rating
Employee Rating

The Best in town would definitely recommend ford has always been the best around in Jefferson city More

by thomasbarker62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

Print
Mar 04, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear you view our Ford service as the best in Jefferson City. Thank you for recommending us and we look forward to caring for your Ford again.

March 01, 2026

Dealership Rating
Employee Rating

Excellent help every time I have a problem. Service repair personnel very qualified. Have had several Ford autos More

by RBUSHKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 01, 2026

Joe Machens Capital City Ford responded

We appreciate your loyalty to Ford and for trusting our service department with your Mercury Milan. Ryen and our technicians are glad their expertise has been helpful. We look forward to assisting you again whenever you need us.

February 28, 2026

Dealership Rating
Employee Rating

Ryen has always been so helpful, and Joe Machens has always been good to me. More

by colehigbie2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 28, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear that Ryen has consistently provided helpful support during your Ford Edge service. We appreciate your continued confidence in us. We look forward to assisting you again.

February 25, 2026

Dealership Rating
Employee Rating

The dealership is good. My family has purchased 7 or 8 vehicles from them since 2008. All service work has been done there also. More

by nssprenger88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 25, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

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