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Ryen Hatfield

Overview Reviews (145) Inventory (349)

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Ryen Hatfield

Ryen Hatfield | Page 14

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7

145 Reviews

Overview Reviews (145) Inventory (349)

4.7

145 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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145 Reviews of Ryen Hatfield

February 05, 2026

Dealership Rating

Employee Rating

This dealership treats you very respectfully and makes you feel like you are valued. They listen and help you understand what is needed. I just want to thank you for great customer service. you feel like you are valued. They listen and help you understand what is needed. I just want to thank you for great customer service. More

by MRSMARYCOLEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026 -

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ryen met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

February 05, 2026

Dealership Rating

Employee Rating

Good experience, took kind of long though They also tried to sell me stuff I didn't need to sell me stuff I didn't need More

by Nicholas.soccer.2008

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026 -

Joe Machens Capital City Ford responded

Nicholas, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

February 05, 2026

Dealership Rating

Employee Rating

Timely, courteous, got right to my vehicle & I didn’t have to wait long. Lounge was also very clean. have to wait long. Lounge was also very clean. More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Wyatt , Allison Morrow

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Feb 05, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing your feedback. We’re pleased our team provided prompt, courteous service on your Ford and that you found the lounge clean and comfortable. We look forward to assisting you again.

February 05, 2026

Dealership Rating

Employee Rating

Very helpful Very helpful and very good attention to detail. The atmosphere was very friendly and comfortable. detail. The atmosphere was very friendly and comfortable. More

by DMBROWN07

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 05, 2026 -

Joe Machens Capital City Ford responded

We’re glad our team could assist with your Ford service and that the attention to detail and welcoming atmosphere made you feel comfortable. Thank you for sharing your experience. We look forward to your next visit.

February 04, 2026

Dealership Rating

Employee Rating

All the work was completed as expected my truck was returned clean Great communication with Ryen returned clean Great communication with Ryen More

by Frisbie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 04, 2026 -

Joe Machens Capital City Ford responded

It’s great to know the work on your Ford F-150 was completed as expected and that it came back clean. Ryen will be glad to hear his updates made the process smooth for you.

February 03, 2026

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Employee Rating

They got me quickly checked in and shuttled to work. They were done earlier than I anticipated, which was great! Got me picked up quickly after our phone call too! They were done earlier than I anticipated, which was great! Got me picked up quickly after our phone call too! More

by sebas10magen

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 04, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing your thoughts on the service for your Ford Bronco Sport. We’re glad the shuttle service fit your schedule and that we wrapped up sooner than expected. Ryen is pleased we could pick you up quickly after your call.

February 03, 2026

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Employee Rating

I thought something was wrong, it was making a noise while turning, but I had rear differential locked, he educated me on the different 4wd and 2wd settings while turning, but I had rear differential locked, he educated me on the different 4wd and 2wd settings More

by dehnpaul

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Feb 05, 2026 -

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

February 02, 2026

Dealership Rating

It was just fine only an Oil change It went well and they got it done pretty quick got it done pretty quick More

by Joehlovesjamieh

Verified Customer

Recommend Dealer

Yes

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Feb 03, 2026 -

Joe Machens Capital City Ford responded

Thank you, Joe! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

February 02, 2026

Dealership Rating

Employee Rating

Because I'm a girl. ..... You keep telling me there is nothing wrong with my car, keep charging me for a diagnostic test and still fix nothing. My cheap $20 reader brings ..... You keep telling me there is nothing wrong with my car, keep charging me for a diagnostic test and still fix nothing. My cheap $20 reader brings up a code but yours supposedly don't. And how does an engine light turn off that's been on for 2 weeks....you all cleared the code, that's how.... It was not "doctor syndrome" like you said, cars don't do that! I was told I wouldn't be charged for 2nd diagnostic test because it was the same issue....here I am $450 & 2 test later. More

by SkyeBlue

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tom Stegeman, Douglas Keeler, Kevin Osborne, Harold Love, Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

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Feb 03, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Adam Rodriguez Service Manager arodriguez@machens.com

February 01, 2026

Dealership Rating

Employee Rating

. Good service and nice staff. The whole process was easy and convenient. Thanks Again! and convenient. Thanks Again! More

by Stegenet72

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Ahart

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Feb 01, 2026 -

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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