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SHANNON MCDONALD

Overview Reviews (93) Inventory (975)

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SHANNON MCDONALD

SHANNON MCDONALD | Page 3

SERVICE WRITER

Aventura Chrysler Jeep Dodge Ram

2198 NE 163rd St
North Miami Beach, FL 33162

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4.6

93 Reviews

Overview Reviews (93) Inventory (975)

4.6

93 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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93 Reviews of SHANNON MCDONALD

May 13, 2026

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Employee Rating

Always great service at Aventura and with Shannon, and my car was ready when they said it would! Friendly and helpful staff car was ready when they said it would! Friendly and helpful staff More

by LAMIAABOUKOUMJIH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2026

Dealership Rating

Employee Rating

Fast and efficient, I wish they would remember the little things. Like the sticker on your windshield re your next service due. little things. Like the sticker on your windshield re your next service due. More

by NORDICSTR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Arthur Kunhardt, STEVE WILLIAMS

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May 28, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

We appreciate your feedback and are eager to better your return experience.

May 28, 2026 -

NORDICSTR responded

I’m still waiting for a response that they will send me the window stick so I know when to service my car again. No follow thru of any type. Sorry

May 13, 2026

Dealership Rating

Employee Rating

Excellent and quick service. Shannon is always attentive to my car needs . Thank you so much for your help Shannon is always attentive to my car needs . Thank you so much for your help More

by NARIZA62

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 28, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 01, 2026

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Employee Rating

Shannon always lets me know how my car is doing and what’s been done to it. Highly recommend Shannon she’s been my service advisor over 5 years now. what’s been done to it. Highly recommend Shannon she’s been my service advisor over 5 years now. More

by CHARLESJAUBERT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 29, 2026

Dealership Rating

Employee Rating

Shannon is attentive and professional. She is a pleasure to interact with and is always available to help with my service needs. She is a pleasure to interact with and is always available to help with my service needs. More

by ITSHODES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 29, 2026

Dealership Rating

Employee Rating

shannon is the best customer service specialist i have ever worked with. her attention to detail and her ability to go over and above her duties are amazing. ever worked with. her attention to detail and her ability to go over and above her duties are amazing. More

by adriano0

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 20, 2026

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Friendly and responsive, felt taken care of all the way through the repair process. Shannon was informative and helpful. Thank you! through the repair process. Shannon was informative and helpful. Thank you! More

by mail7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Arthur Kunhardt, STEVE WILLIAMS

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Apr 21, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 16, 2026

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Employee Rating

Shannon consistently exceeds my expectations. Her professionalism and responsiveness is the ONLY reason I continue to bring my vehicle to this location. Her professionalism and responsiveness is the ONLY reason I continue to bring my vehicle to this location. More

by STEPHH.311

Verified Customer

Recommend Dealer

Yes

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April 16, 2026

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Good Good Good Good Good Great great job Good job Great great great great great great great great great More

by Jose

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 13, 2026

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Customer was average at best which isn't reflective of the technicians work. They did great. the technicians work. They did great. More

by GARLITZMD

Verified Customer

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Apr 21, 2026 -

Aventura Chrysler Jeep Dodge Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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