Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
567 Reviews
4.9

567 Reviews

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567 Reviews of Shelly Jackowski

March 02, 2026

Dealership Rating
Employee Rating

Quick service, Shelly was excellent, she is a great example of what a service adviser is and it shows through her customer care. She is an asset to the dealer. More

by Mooreswptx
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 02, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Shelly provided quick, attentive service for your Toyota Highlander. She’ll be pleased to know her dedication as a service adviser made a positive impact. Thank you for the five-star rating. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 01, 2026

Dealership Rating
Employee Rating

Personalized help from Shelly. Over and way above any service representative’s job, she cares for her customers and I’m sure they all give her an 10+ and we were blessed to have he More

by Sandra J Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Barker

Mar 01, 2026

Norm Reeves Toyota Dallas responded

What a pleasure to hear Shelly went above and beyond caring for you during your Toyota Prius service. Your kind words about her genuine concern mean a great deal. Thank you for sharing your experience, and we look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 28, 2026

Dealership Rating
Employee Rating

Great experience fast service Great experience and great customer service Will definitely come back for car service More

by m.serrata
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 28, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear you enjoyed fast service and a positive experience with our team. Shelly and everyone here appreciate you trusting us with your Toyota and look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 25, 2026

Dealership Rating
Employee Rating

Efficiency, like comp cleaning car with oil changes service and inspection Need to explain why recommend next service in 5 months or 3000 miles I think with synthetic oil, it can last a lot longer More

by jeed913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re glad you’re pleased with the efficiency of our services! Your input about service recommendations is valuable, and we'll make sure to communicate more clearly in the future. Thank you for choosing Norm Reeves Toyota Dallas!

February 24, 2026

Dealership Rating
Employee Rating

Excellent service, competent staff. I wouldn't take my car anywhere else. Shelly Jackowski goes above and beyond. More

by fcsayre
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 24, 2026

Norm Reeves Toyota Dallas responded

Hi Sayre! We're pleased to hear your feedback about Shelly and our team! We'll see you next time here at Norm Reeves Toyota Dallas!

February 24, 2026

Dealership Rating
Employee Rating

Shelly, is always friendly easy to talk to and very helpful. I always ask for her when I call. She always calls when either something comes up or my vehicle is ready. More

by rfarley0
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 25, 2026

Norm Reeves Toyota Dallas responded

Hi Farley! Thank you for your thoughtful review! We will make sure Shelly receives your kind words. We are so pleased to hear you continue to choose Norm Reeves Toyota Dallas!

February 22, 2026

Dealership Rating
Employee Rating

Excellent service as always! Shelly makes sure I keep my vehicle in great condition. She’s earned my trust through the years. More

by Sti3030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear Shelly’s work has kept your Toyota 4Runner running smoothly. We appreciate your continued trust and look forward to caring for your vehicle again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

Dealership Rating
Employee Rating

You had my car for 3 months. While my car was in your shop - I received several calls about bringing my car in for service or trying to buy my car. More

by Davondao
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski

Feb 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. I want to sincerely apologize for the extended amount of time we had your vehicle—three months is far longer than anyone should reasonably expect, and we understand how frustrating that experience must have been. I also apologize for the additional service and purchase calls you received while your car was already in our shop. Those messages should not have reached you during that time, and I’m very sorry for the inconvenience. Our priority now is ensuring that everything with your vehicle has been fully taken care of. If you have any remaining concerns or if there’s anything you’d like us to review again, you can reply directly to my email and I will be happy to assist you personally. We would also appreciate the opportunity to discuss this matter further. If you prefer, you are welcome to reach out directly to our management team. We want to make sure your concerns are fully addressed and that we take the steps necessary to improve your experience going forward. Thank you again for bringing this to our attention. We truly value your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

Dealership Rating
Employee Rating

Shelly always goes above and beyond! I travel from Richardson to come to Norm Reeves specifically for her to be my service advisor. She's knowledgeable, kind, and helpful. More

by christal_alexander
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for traveling from Richardson to see Shelly for your Toyota service. It’s wonderful to hear her expertise and kindness make each visit easier. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 18, 2026

Dealership Rating
Employee Rating

They serviced my vehicle in the time allotted. They did everything they said they would do and got me out within an hour. More

by Callie7918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear your Toyota Tacoma was serviced within the allotted time, and that everything Shelly promised was completed so efficiently. Thank you for the five-star rating and for trusting us with your service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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