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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
564 Reviews
4.9

564 Reviews

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564 Reviews of Shelly Jackowski

February 25, 2026

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Employee Rating

Efficiency, like comp cleaning car with oil changes service and inspection Need to explain why recommend next service in 5 months or 3000 miles I think with synthetic oil, it can last a lot longer More

by jeed913
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 26, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re glad you’re pleased with the efficiency of our services! Your input about service recommendations is valuable, and we'll make sure to communicate more clearly in the future. Thank you for choosing Norm Reeves Toyota Dallas!

February 24, 2026

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Excellent service, competent staff. I wouldn't take my car anywhere else. Shelly Jackowski goes above and beyond. More

by fcsayre
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 24, 2026

Norm Reeves Toyota Dallas responded

Hi Sayre! We're pleased to hear your feedback about Shelly and our team! We'll see you next time here at Norm Reeves Toyota Dallas!

February 24, 2026

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Employee Rating

Shelly, is always friendly easy to talk to and very helpful. I always ask for her when I call. She always calls when either something comes up or my vehicle is ready. More

by rfarley0
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 25, 2026

Norm Reeves Toyota Dallas responded

Hi Farley! Thank you for your thoughtful review! We will make sure Shelly receives your kind words. We are so pleased to hear you continue to choose Norm Reeves Toyota Dallas!

February 22, 2026

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Excellent service as always! Shelly makes sure I keep my vehicle in great condition. She’s earned my trust through the years. More

by Sti3030
Service Price Transparency
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Recommend Dealer
Yes
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Feb 22, 2026

Norm Reeves Toyota Dallas responded

It’s great to hear Shelly’s work has kept your Toyota 4Runner running smoothly. We appreciate your continued trust and look forward to caring for your vehicle again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

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Employee Rating

You had my car for 3 months. While my car was in your shop - I received several calls about bringing my car in for service or trying to buy my car. More

by Davondao
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski

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Feb 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. I want to sincerely apologize for the extended amount of time we had your vehicle—three months is far longer than anyone should reasonably expect, and we understand how frustrating that experience must have been. I also apologize for the additional service and purchase calls you received while your car was already in our shop. Those messages should not have reached you during that time, and I’m very sorry for the inconvenience. Our priority now is ensuring that everything with your vehicle has been fully taken care of. If you have any remaining concerns or if there’s anything you’d like us to review again, you can reply directly to my email and I will be happy to assist you personally. We would also appreciate the opportunity to discuss this matter further. If you prefer, you are welcome to reach out directly to our management team. We want to make sure your concerns are fully addressed and that we take the steps necessary to improve your experience going forward. Thank you again for bringing this to our attention. We truly value your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 21, 2026

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Shelly always goes above and beyond! I travel from Richardson to come to Norm Reeves specifically for her to be my service advisor. She's knowledgeable, kind, and helpful. More

by christal_alexander
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for traveling from Richardson to see Shelly for your Toyota service. It’s wonderful to hear her expertise and kindness make each visit easier. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 18, 2026

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They serviced my vehicle in the time allotted. They did everything they said they would do and got me out within an hour. More

by Callie7918
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 18, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear your Toyota Tacoma was serviced within the allotted time, and that everything Shelly promised was completed so efficiently. Thank you for the five-star rating and for trusting us with your service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 16, 2026

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Very professional and helpful. Nothing else to say. It's also nice that they work on Lexus cars as well as Toyota. More

by hackemack5057
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 16, 2026

Norm Reeves Toyota Dallas responded

Thank you for recognizing our team’s professionalism and helpfulness during your Camry Hybrid service. It’s great to know you value that we service Lexus vehicles alongside Toyota. Shelly and our team look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 14, 2026

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Shelly J. has been servicing my Tacomas since 2002. She’s the best! She’s the best More

by Walter Ruff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Shelly has been caring for your Toyota Tacomas since 2002. We appreciate your loyalty and are glad her expertise continues to impress. Thank you for the five-star rating! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 14, 2026

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Employee Rating

As always awesome job! Shelly gets me rights all the time That's was 11 words. But great overall More

by ybelton22
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 14, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star feedback. We’re happy that Shelly continues to get your Toyota Camry serviced right and that you enjoyed your visit. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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