Check out Shelly Jackowski's reviews on DealerRater

November 26, 2025

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Shelly is an exceptional customer service technician. She offers customer-friendly assistance, and I totally trust her with the maintenance of my car. She offers customer-friendly assistance, and I totally trust her with the maintenance of my car. More

by happybuyer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Nov 26, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 24, 2025

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Shelly did an Awesome/Outstanding job as always, but I'm terribly disappointed that she had to send my truck back to service to have the battery terminals cleaned after they installed a new battery. SADLY � terribly disappointed that she had to send my truck back to service to have the battery terminals cleaned after they installed a new battery. SADLY 😥 😔 😟 More

by Sauce

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 24, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

Nov 24, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback and are glad to hear that Shelly provided outstanding service. However, we're sorry for the inconvenience caused by needing additional work on the battery terminals. We'll use this as a learning opportunity to improve our processes in the future. If you have any further concerns or questions, please don't hesitate to reach out. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

November 22, 2025

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Shelly making it really comfortable. The new management is doing a good job. I can definitely experience positive changes. The new management is doing a good job. I can definitely experience positive changes. More

by prakuzhy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Nov 23, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 21, 2025

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Always great when I drive up and see Shelly. I know she'll take care of my car and keep me updated. I know she'll take care of my car and keep me updated. More

by vdasch

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Nov 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 21, 2025

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Shelly is fantastic, she stays on top everything. Very informative. Don’t know what she’s to say Very informative. Don’t know what she’s to say More

by rajb5957

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 22, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 19, 2025

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No one better than Shelly! Her customer service is impeccable. She treats everyone like family. Makes you look forward to going back. Her customer service is impeccable. She treats everyone like family. Makes you look forward to going back. More

by threecrosses2008

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Nov 19, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

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Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell, Sergio Leyva

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Nov 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 16, 2025

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I’ve only been with Norm Reeves dealership after they took over from cowboy Toyota but this dealership has tried to keep up the same excellent service I received with with cowboy and the service advisor took over from cowboy Toyota but this dealership has tried to keep up the same excellent service I received with with cowboy and the service advisor Shelley, is doing an outstanding job. More

by doc750k

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 16, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 15, 2025

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Shelly is awesome. She keeps you updated on any repairs as well as any "surprises" that crop up during said repair. She is honest and amazing. What more can you ask f She keeps you updated on any repairs as well as any "surprises" that crop up during said repair. She is honest and amazing. What more can you ask for? More

by KSCHOCKEYNUT87

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Nov 15, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 14, 2025

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Good place to get your toyota serviced and I heard the techs are very meticulous with their work but they still finish at an appropriate time depending on the work that needs to be done. Shelly is a great techs are very meticulous with their work but they still finish at an appropriate time depending on the work that needs to be done. Shelly is a great service advisor. More

by rccanadido1994

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 14, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com