Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
573 Reviews
4.9

573 Reviews

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573 Reviews of Shelly Jackowski

March 14, 2026

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Employee Rating

Shelly provided great service! In and out very fast. Very attentive and kept me in the loop about what was going on with my vehicle. More

by olga_puente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Harveen Toor

Mar 18, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 12, 2026

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Shelly. is the best amd always goes above and beyond to make sure everything goes smoothly More

by katieoffutt10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 12, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear Shelly provided attentive support and made your Toyota Highlander service run smoothly. Thank you for trusting our team with your vehicle and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 11, 2026

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Employee Rating

Shelly was so awesome! So friendly and went the extra mile. You guys need to clone Shelly! I will definitely be back to see Shelly on my next visit! More

by stephenjmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly’s friendly approach and extra effort made your Toyota Tacoma service stand out. Thank you for trusting us with your Tacoma. We look forward to welcoming you back soon to see Shelly again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 08, 2026

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Shelly is always helpful. I needed to get my service done this time and drive out of state for a family emergency. She went above and beyond to be sure my car would be safe fo More

by A Bryant
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 08, 2026

Norm Reeves Toyota Dallas responded

We appreciate you highlighting how Shelly went the extra mile to prepare your RAV4 for an out-of-state trip. We’re glad she arranged the new tires and ensured your vehicle’s safety for the long drive. Wishing you safe travels and looking forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 08, 2026

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Employee Rating

The shuttle service is horrible. I sat in the dealership for 1 1/2 hours only to discover the driver had been sent to my home thinking he was to take me to the dealership. My servic More

by G. Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 11, 2026

Norm Reeves Toyota Dallas responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Mar 11, 2026

Norm Reeves Toyota Dallas responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 07, 2026

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Good customer service with Shelly, will come back again, will recommend others the same thing. More

by vthomas0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s excellent customer service. We appreciate your recommendation and look forward to welcoming you back. Please reach out for any future Toyota service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 07, 2026

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Had shuttle issues, which was Norm Reeves fault not Shelly‘s after that the work was done professionally and Shelly made sure everything was taken care of and done to hers, and mine approval. I will co More

by CALWAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Shelly here at Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 02, 2026

Dealership Rating
Employee Rating

Quick service, Shelly was excellent, she is a great example of what a service adviser is and it shows through her customer care. She is an asset to the dealer. More

by Mooreswptx
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 02, 2026

Norm Reeves Toyota Dallas responded

We’re delighted Shelly provided quick, attentive service for your Toyota Highlander. She’ll be pleased to know her dedication as a service adviser made a positive impact. Thank you for the five-star rating. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 01, 2026

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Personalized help from Shelly. Over and way above any service representative’s job, she cares for her customers and I’m sure they all give her an 10+ and we were blessed to have he More

by Sandra J Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Barker

Mar 01, 2026

Norm Reeves Toyota Dallas responded

What a pleasure to hear Shelly went above and beyond caring for you during your Toyota Prius service. Your kind words about her genuine concern mean a great deal. Thank you for sharing your experience, and we look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 28, 2026

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Employee Rating

Great experience fast service Great experience and great customer service Will definitely come back for car service More

by m.serrata
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 28, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear you enjoyed fast service and a positive experience with our team. Shelly and everyone here appreciate you trusting us with your Toyota and look forward to helping you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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