Shelly Jackowski

Norm Reeves Toyota Dallas responded

It’s great to hear Shelly’s work has kept your Toyota 4Runner running smoothly. We appreciate your continued trust and look forward to caring for your vehicle again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. I want to sincerely apologize for the extended amount of time we had your vehicle—three months is far longer than anyone should reasonably expect, and we understand how frustrating that experience must have been. I also apologize for the additional service and purchase calls you received while your car was already in our shop. Those messages should not have reached you during that time, and I’m very sorry for the inconvenience. Our priority now is ensuring that everything with your vehicle has been fully taken care of. If you have any remaining concerns or if there’s anything you’d like us to review again, you can reply directly to my email and I will be happy to assist you personally. We would also appreciate the opportunity to discuss this matter further. If you prefer, you are welcome to reach out directly to our management team. We want to make sure your concerns are fully addressed and that we take the steps necessary to improve your experience going forward. Thank you again for bringing this to our attention. We truly value your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for traveling from Richardson to see Shelly for your Toyota service. It’s wonderful to hear her expertise and kindness make each visit easier. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

We’re delighted to hear your Toyota Tacoma was serviced within the allotted time, and that everything Shelly promised was completed so efficiently. Thank you for the five-star rating and for trusting us with your service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for recognizing our team’s professionalism and helpfulness during your Camry Hybrid service. It’s great to know you value that we service Lexus vehicles alongside Toyota. Shelly and our team look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

It’s fantastic to hear Shelly has been caring for your Toyota Tacomas since 2002. We appreciate your loyalty and are glad her expertise continues to impress. Thank you for the five-star rating! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Thank you for the five-star feedback. We’re happy that Shelly continues to get your Toyota Camry serviced right and that you enjoyed your visit. We look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Norm Reeves Toyota Dallas responded

Hi Kit! Thank you for your business and your review for Mimi and Ben! We hope that you and your family are loving your new ride. - Norm Reeves Toyota Dallas

Norm Reeves Toyota Dallas responded

What a pleasure to hear that Shelly provided professional and exceptional service. We’re delighted your Toyota Prius received the consistent care you expected. We look forward to assisting you again.

Norm Reeves Toyota Dallas responded

Thank you for your continued trust in our Toyota service department. We’re glad Shelly kept you informed about your Camry Hybrid’s maintenance and upcoming needs. We look forward to assisting you on your next visit.