Shelly Jackowski

Good get an oil change and don’t have to set all day only about a hour and that good for a walk in. Thank Norm Reeves Toyota. only about a hour and that good for a walk in. Thank Norm Reeves Toyota. More

by beverly087594 Verified Customer Verified Customer

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Great service advisor. Shelly takes good care of her customers. Really good service from service advisor, Shelly. Shelly takes good care of her customers. Really good service from service advisor, Shelly. More

by RONALDJOHNSON2006 Verified Customer Verified Customer

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Shelly was great as always - personable, reliable, and honest. She’s the main reason I keep coming back. Glad she’s getting some help as well. Work was done in a timely manner and didn’t break the bank. honest. She’s the main reason I keep coming back. Glad she’s getting some help as well. Work was done in a timely manner and didn’t break the bank. More

by kevinerice89 Verified Customer Verified Customer

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I really like the idea of using this dealership cause of its proximity to my home. But it's becoming abundantly clear that clients aren't receiving all the proper communication when it comes to issues with its proximity to my home. But it's becoming abundantly clear that clients aren't receiving all the proper communication when it comes to issues with their vehicles, to be able to make the proper arrangements to get things taken care of in their allotted appointment. More

by Nickolaustesch Verified Customer Verified Customer

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Very good and most reliable dealership I saw in Dallas. Thank you for your hard work. Thank you for your hard work. More

by Olena Erhardt Verified Customer Verified Customer

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Multiple delays in receiving an exterior mirror cover, but Shelly stayed on top of it. but Shelly stayed on top of it. More

by vdasch Verified Customer Verified Customer

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It took a month for my issue to be resolved and that's after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost a after I waited 4 hours for my service. Part of that was my fault because I did not make an appt the first time. I just wanted to order a key I lost and ended up getting a service. The second time, now late May, I just came to pick up the key I ordered in April. I had paid for it and was told it had been given to someone else which turned out to not be true. The entire key experience was a total disaster. Given that. Enrique stepped in and sent someone to get a key, stat, it got cut and programmed in a reasonable timeframe thanks to Shelley and Joshua's service was excellent. So rating 1 for Enrique Joshua, and I've worked with Shelley for nearly 20 years and wouldn't want to work with anyone else. I don't understand what happened about the key...it didn't get ordered correctly, I got told a story about it which is totally unacceptable. I don't know what is happening is the backend of the dealership, but the front end saved the day. More

by Lenore.caudle Verified Customer Verified Customer

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Shelly is wonderful! Don’t ever get rid of her! She is the only person I trust with my vehicle! Don’t ever get rid of her! She is the only person I trust with my vehicle! More

by casey1960 Verified Customer Verified Customer

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Excellent service since Justin was there. I hope the excellent service continues even when he’s no longer there. I hope the excellent service continues even when he’s no longer there. More

by LIZCATUNCAN Verified Customer Verified Customer

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Shelley received an extremely high endorsement from a local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to local reputable mechanic. I was searching for a new dealership after another dealership was sold. A service advisor at the other dealership tried to upsell me on parts that should last many years. The local reputable mechanic advised me to work with Shelley. Shelley is a straight shooting person. More

by BenThereDoneThat Verified Customer Verified Customer

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