Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
620 Reviews
4.9

620 Reviews

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620 Reviews of Shelly Jackowski

October 01, 2026

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Employee Rating

I’ve used this Toyota dealership to service all my vehicles for the last 20 + years. Shelly, my service advisor is absolutely the best.. She is very thorough, she explains a course of action to fix t More

by Danny
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 02, 2026

Norm Reeves Toyota Dallas responded

Danny, we are tremendously grateful for your continued trust throughout the years and for sharing your experience with Shelly at Norm Reeves Toyota Dallas. We look forward to serving your automotive needs for another 20 years! Safe travels!

October 01, 2026

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Employee Rating

From the beginning to purchasing and service on my vehicle, it's been 100%. I'm very happy with norm reeves More

by annsmth5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moriah Snargrass

Oct 01, 2026

Norm Reeves Toyota Dallas responded

We’re glad the purchase and service of your Toyota Highlander felt seamless from start to finish. Hearing you’d rate your experience a perfect 100% means a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 26, 2026

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Shelly is a shining star! Everything was great! All servicing of my car was completed quickly and efficiently. More

by TOUVOK
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Sep 26, 2026

Norm Reeves Toyota Dallas responded

Your praise of Shelly as a shining star means a lot to our service team. Knowing that the service on your Camry was completed quickly and efficiently is rewarding. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 26, 2026

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Employee Rating

Shelly Jackowski is an absolute shining star in the service department! I have been going to her for years, and she is the sole reason I keep coming back to this dealership. She always keeps my Camry r More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2026

Norm Reeves Toyota Dallas responded

Knowing that Shelly’s honest advice and clear explanations have earned your trust for years means a great deal to our service department. Our team is pleased we could keep your Camry running smoothly. Thank you for trusting us with your vehicle. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 26, 2026

Dealership Rating
Employee Rating

Shelly Jackowski is an absolute shining star in the service department! I have been going to her for years, and she is the sole reason I keep coming back to this dealership. She always keeps my Camry r More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2026

Norm Reeves Toyota Dallas responded

Hearing that Shelly’s clear explanations and integrity keep you at ease means a lot to our service team. We’re proud to have Shelly caring for your Toyota Camry, and we appreciate the trust you’ve placed in our department over the years. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 24, 2026

Dealership Rating
Employee Rating

Excellent service and always on time. Glad to receive the video of work being done. More

by Grace
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 24, 2026

Norm Reeves Toyota Dallas responded

Your appreciation for the video updates highlights how our service department aims for transparency. We’re glad the service on your Toyota Highlander Hybrid was punctual and of high quality. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 24, 2026

Dealership Rating
Employee Rating

Dealership name has changed, but Shelly J is awesome Customer Service and always has been! More

by Pearl4Runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2026

Norm Reeves Toyota Dallas responded

Your Toyota Yaris Sedan continues to receive outstanding care thanks to Shelly. Hearing that you’ve always experienced such reliable support means a lot to our service team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2026

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Employee Rating

I had a Good service while I was there at the dealership they were so helpful More

by ROJEDA214
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star rating! We’re glad our service team could help during your Toyota Tundra service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 18, 2026

Dealership Rating
Employee Rating

People I’ve dealt with the most are Shelley Jackowski & Billy Goss. I’m 35 miles away (The Colony( & the drive is not only worth it; I would not go anywhere else. More

by HappyRav4Owner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 19, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback about Shelley and Billy! Your support means a lot to us, and we are truly grateful for your kind words. Drive safely, and we look forward to assisting you again at Norm Reeves Toyota Dallas!

September 17, 2026

Dealership Rating
Employee Rating

Shelly Jackowski is a wonderful service rep. Norm Reeves is my service home for our two Rav4s!!! More

by HappyRav4Owner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 18, 2026

Norm Reeves Toyota Dallas responded

Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

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