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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
523 Reviews
4.9

523 Reviews

Write a Review

523 Reviews of Shelly Jackowski

December 31, 2025

Dealership Rating
Employee Rating

Shelly is my favorite. Her and the tech helped identify that Discount Tire had sold me an incorrect tire pressure sensor and got it fixed for me. More

by mhyoung104
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 31, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 28, 2025

Dealership Rating
Employee Rating

Met me on time, resolved recall issues, performed requested services and returned a spotlessly clean car. All done within promised time window. More

by steve.r.day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Dec 28, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 27, 2025

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Employee Rating

Great service from the time of arrival for service of my vehicle to time the keys are given back to me, the experience is always best. More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 21, 2025

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Employee Rating

I did not buy any car at your dealership, but I always. Use your service department because of Shelly, she gave me a good advice for what my car needs. I trust Shelly in other words. Happy holidays. More

by dubaymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 19, 2025

Dealership Rating
Employee Rating

I feel like Shelly genuinely cares about us and will go above to see that we're taken care of! More

by STERLINGSMITH
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 19, 2025

Dealership Rating
Employee Rating

Shelly always takes care of us and this time was no different! I always used to avoid going to the dealership for maintenance, but Shelly has totally changed things for me. More

by STERLINGSMITH
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 19, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 13, 2025

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Employee Rating

Friendly and easy to work with. Could be a little faster and they need a larger waiting room. More

by maddeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 08, 2025

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Employee Rating

Shirley always does an EXCELLENT JOB, she is friendly and makes sure my needs are taken care of in a timely manner. Best Sales rep you have. More

by 2knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 04, 2025

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Employee Rating

Have provided very good service for past fifteen years, including sales and service, which is appreciated. More

by Wandawindham48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your continued trust and loyalty over the past fifteen years, Wandawindham48! We truly appreciate your support and look forward to serving you in the future. - Norm Reeves Toyota Dallas

December 03, 2025

Dealership Rating
Employee Rating

Shelly is the best, a credit to your organization. Give her a raise! She always treats us fairly, and well. More

by complexcity
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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