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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
473 Reviews
4.9

473 Reviews

Write a Review

473 Reviews of Shelly Jackowski

September 14, 2025

Dealership Rating
Employee Rating

There are 2 Toyota dealers closer to my home but I use your dealership because of Shelly. I trust her more than any service advisor I've had. More

by dave.holt49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 13, 2025

Dealership Rating
Employee Rating

Poor. No follow thru. Made promises that were not kept. No recommendation that is positive. Poor More

by robert.rhoads
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No

Other Employees Tagged: Izzy Ramirez, Isidro Ramirez

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Sep 13, 2025

Norm Reeves Toyota Dallas responded

Thank you for your feedback. I’m truly sorry to hear that your experience did not meet expectations. As we discussed during our recent conversation, I understand your concerns regarding the lack of follow-through and the unmet commitments, and I appreciate you taking the time to speak with me directly. Please know that I’ve shared the details of your experience with our General Manager so we can address the situation appropriately and get to the bottom of the situation. Your feedback is important to us, and we are committed to making things right and improving our service moving forward. If there’s anything further I can do to assist you, please don’t hesitate to reach out. — LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 13, 2025

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Employee Rating

Shelly is very knowledgeable and provides an excellent customer service. She is going out of her way to help out. More

by malyalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

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Employee Rating

disappointed that Norm Reeves is not continuing the 15% Wednesday discount offered by Cowboy Toyota More

by joellape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Sep 12, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss your concerns. We appreciate your business and hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 11, 2025

Dealership Rating
Employee Rating

Service aokay. Shelly is excellent. Auto work done well . Long time custermer. Since 2016 to present More

by RGARBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 10, 2025

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Employee Rating

Always a great experience when I come in, everyone is friendly, love the new snack machine as well, ha! More

by carolineerickson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

Dealership Rating
Employee Rating

Good service on time. Friendly and courteous staff, clean and pleasant facility with free coffee More

by hilarionprieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 08, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 08, 2025

Dealership Rating
Employee Rating

I was taken care of very well. ..Shelly was able to get the parts I needed very quickly and I got my car back in just a few days. I have an old 4-Runner which I plan to keep and you More

by SPSTEPHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 06, 2025

Dealership Rating
Employee Rating

It was great working with Shelley. She kept me updated and helped me with everything I needed during this service appointment! More

by brgage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 06, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 05, 2025

Dealership Rating
Employee Rating

Shelley is easy to work with and gets work done. Very good relations with customers. More

by jschwenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 06, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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