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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
627 Reviews
4.9

627 Reviews

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627 Reviews of Shelly Jackowski

November 11, 2026

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Employee Rating

Shelly in service is the best! Always responsive and keep me informed of maintenance completed at the appointment and future maintenance needs. More

by cnrolfe
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Recommend Dealer
Yes
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Nov 11, 2026

Norm Reeves Toyota Dallas responded

We're glad Shelly keeps you up to date on completed maintenance and upcoming needs for your Toyota 4Runner. Your kind words about her attentive communication mean a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 06, 2026

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The Service Advisor is wonderful at getting me in and out promptly and cares for her customers. Shelly is the best. Prices are very reasonable, even for a dealership. Nothing bad to say about Norm Reeves Toy More

by Jpayne4
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Service Time
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Recommend Dealer
Yes
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Nov 06, 2026

Norm Reeves Toyota Dallas responded

We appreciate your feedback! It's great to know Shelly provided prompt and caring service. Thank you for choosing Norm Reeves Toyota Dallas - we look forward to serving you again!

October 26, 2026

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Shelly always provides excellent care for my car and always provides my family great service. More

by Maria.Mendiola
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2026

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2026

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Knowledgeable and friendly staff. Shelly J. Always goes above and beyond to make sure my car is in tip top shape! More

by SM
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 21, 2026

Norm Reeves Toyota Dallas responded

Your praise for our knowledgeable and friendly staff, especially Shelly, shows our service department’s dedication to keeping your RAV4 in excellent condition. Our team is pleased we could provide thorough maintenance for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2026

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From competent, friendly service to honest, no-pressure salespersons, this local dealership makes it a pleasure to work with. More

by Jhwalker
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Petit Rosillo

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Oct 21, 2026

Norm Reeves Toyota Dallas responded

Knowing that you found our service competent and the sales process honest and no-pressure means a lot to our team. Enjoy your new Toyota C-HR! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 17, 2026

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Excellent experience getting my new Bridgestone tires installed! Service Advisor Shelley & Manager Nick went above and beyond to provide outstanding, personalized care and ensure everything was handled More

by lfobbulous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Marin, Antonio Holmes , Nick, Service Manager

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Oct 17, 2026

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas and for sharing your experience with Shelley and Nick. It means a lot to us to hear that we delivered a top-tier customer experience. We look forward to serving you again!

October 09, 2026

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Employee Rating

The quality of the people that make up the Norm Reeves Toyota Team is what makes them number one for my Toyota services. The vehicle maintenance and service department is top tier!!! More

by Kendrick Beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva, Sisi Olaguez, Brian Barker

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Oct 09, 2026

Norm Reeves Toyota Dallas responded

Hearing that our service department delivers top-tier maintenance for your Toyota Corolla is truly rewarding. Your praise of our team’s quality means a lot to us, and we look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 01, 2026

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I’ve used this Toyota dealership to service all my vehicles for the last 20 + years. Shelly, my service advisor is absolutely the best.. She is very thorough, she explains a course of action to fix t More

by Danny
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2026

Norm Reeves Toyota Dallas responded

Danny, we are tremendously grateful for your continued trust throughout the years and for sharing your experience with Shelly at Norm Reeves Toyota Dallas. We look forward to serving your automotive needs for another 20 years! Safe travels!

October 01, 2026

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Employee Rating

From the beginning to purchasing and service on my vehicle, it's been 100%. I'm very happy with norm reeves More

by annsmth5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moriah Snargrass

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Oct 01, 2026

Norm Reeves Toyota Dallas responded

We’re glad the purchase and service of your Toyota Highlander felt seamless from start to finish. Hearing you’d rate your experience a perfect 100% means a lot to our team. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 26, 2026

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Employee Rating

Shelly is a shining star! Everything was great! All servicing of my car was completed quickly and efficiently. More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Print
Sep 26, 2026

Norm Reeves Toyota Dallas responded

Your praise of Shelly as a shining star means a lot to our service team. Knowing that the service on your Camry was completed quickly and efficiently is rewarding. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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