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SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 10

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

December 26, 2022

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So far each time I have visited the representatives have always been helpful, kind and professional. More

by linda.smith
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 26, 2022

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Very good service. Very clean. Employees are very polite. Would recommend this dealership to others More

by ericjnovak
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2022

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Employee Rating

Last comment was deleted ! ! i had 4 visited times for 1 issue and still not fixed . The worst maintenance ever . More

by Aliobaidat6891
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Hana

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Jan 07, 2023

Victory Toyota of Brook Park responded

You and I spoke, we believe that a previous accident has made this vehicle unable to be aligned properly. You have had many alignments from other places prior to us trying to make it right for you. Hopefully your new tires will help. We wish you the best success with your vehicle.

Jan 07, 2023

Aliobaidat6891 responded

The previous accident not effected , that's issue i had last 3 months , you can say you can't fixed the issue not guessing . Tiers not completed a year . You can find other exits for customer service failure .

December 23, 2022

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Very courteous, efficient. And quick. Easy to schedule on line. Comfortable waiting area. Service personnel were very good More

by CLYDE920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Dec 27, 2022

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles maintenance was completed and we got you back on the road. Please let us know if there is anything else we can help with!

December 22, 2022

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Employee Rating

I have been going here for a long time now for oil change and I’m very satisfied.beside there’re very nice but they do great job.they do oil change every 5k miles on car not 3k and it’s not expensive.i highl More

by Andi_bicaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2022

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Employee Rating

Service light never set up wel doing oil change , This is our humble request please do all work when customers come to service in their car More

by AMAR.RYANG87
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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December 21, 2022

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Employee Rating

Very professional and efficient. Comfortable waiting area. Pretty clear on vehicle explanation. Nice to have vehicle cleaned. More

by JANINEHR
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 27, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

December 21, 2022

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Employee Rating

Great place to lease a car. Great Customer service. Managers care about your issues and treat you like family. More

by KNIGHTABED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Greenfield, Chad Higgins, Ryan Schneider, Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS , Jim Daley

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Dec 22, 2022

Victory Toyota of Brook Park responded

What an outstanding review! Barry and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

December 21, 2022

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Employee Rating

Excellent service. Vehicle done promptly. Friendly staff and reasonable costs. Car washed and ready! Very good. More

by JMBLEECE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

December 20, 2022

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Employee Rating

Do a great job of keeping things timely. The work seems to be high quality. More

by mcannon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

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Dec 27, 2022

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Scott will be happy to help you if you should need anything else

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