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SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 9

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

January 04, 2023

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Employee Rating

service rep was nice and helpful. very good communication and effectiveness. she even texted when my car was done being serviced! More

by kathrynap610
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Recommend Dealer
Yes
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Jan 06, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 04, 2023

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I love Toyota! !! Will never go elsewhere! Awesome service! And great people that work there! I'm 100% satisfied every visit! More

by BYURKO
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Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Ken Schneider, Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS , Christopher Lombardo, Dan Schneider

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Jan 06, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 02, 2023

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Metro takes care of all our cars (3 Toyotas - currently a RAV, Venza and Camry) and we always receive great service. We’ve been buying and servicing our cars at Metro for over 30 years. More

by L Friedlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Jan 04, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2022

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I had an issue with my brakes. They were done by another shop. Susan was my service advisor. She was very courteous and helpful, besides she even let me vent a little with no compl More

by Mijaro
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Recommend Dealer
Yes
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Dec 29, 2022

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

December 28, 2022

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They were good. Easy and prompt appointment. The final bill matched the quote. I’m very pleased with the work. More

by djvaughn66
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Recommend Dealer
Yes
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Dec 29, 2022

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

December 28, 2022

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Excellent service. They were all very friendly too. I will plan on coming back in the future. More

by X
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Service Communication
Recommend Dealer
Yes
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Dec 29, 2022

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

December 28, 2022

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Easy to get service. One phone call. Waiting room is large. Service personnel are polite More

by SHARON.MARESCO
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Recommend Dealer
Yes
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Dec 29, 2022

Victory Toyota of Brook Park responded

Sharon Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your experience such a success, and the whole team here wishes you happy travels on the road ahead!

December 28, 2022

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Great! Fast service. Definitely will be going back there for service! Thanks so much Metro! More

by STEPHBRAUN21
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Dec 29, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

December 28, 2022

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The staff at this facility show their professionalism over the telephone as well as at shop. The crew are helpful and knowledgeable. Knowing their respective duties make me, the client, at ease whi More

by JOSECRUZ04161953
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Andrews, Scott Barrier

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Dec 29, 2022

Victory Toyota of Brook Park responded

Jose, Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 27, 2022

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Very professional and efficient. They are polite and respectful. And explain everything with detail. Great service More

by Thomasserrano38
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Dec 29, 2022

Victory Toyota of Brook Park responded

Thomas, On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

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