SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 5

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

February 17, 2023

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Employee Rating

Usually I feel the service is very thorough, but not this last time. The paperwork indicated the tire pressure had been checked. I checked the tire pressure on my way home and there was 23 pounds in one tire More

by raz995
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 27, 2023

Victory Toyota of Brook Park responded

If the tire pressure indicator on your dash has not recalibrated, please allow us an opportunity to look at your tires again.

February 13, 2023

Dealership Rating
Employee Rating

Iwe have very good service I will continue taking my vehicle to Toyota love my car washed all the time you get very good technicians thank you again for the great Service More

by RUBEN3447
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 27, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

February 10, 2023

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Employee Rating

I have trusted Metro Toyota for my car needs for over 20 years and will continue to do so More

by ka.wanek
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 27, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience

February 08, 2023

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Employee Rating

Excellent service! Staff is awesome, from techs and advisors to the friendly people that greet you, I love it at Metro! More

by Suzanne
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Recommend Dealer
Yes
Feb 16, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

February 08, 2023

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Great people. Great service. Always friendly and helpful. Problems always solved during the visit. The make service painless. More

by Rydm39
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Mar 06, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2023

Dealership Rating
Employee Rating

There was no car wash done to my car as it was a part of service. Also the customer service were not that great…little bit disappointed More

by hardy376
Service Price Transparency
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Service Communication
Recommend Dealer
No

February 08, 2023

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Very thorough, although they missed a tire with 2 nails in it. Will come back for future service. More

by Dgknauss
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2023

Dealership Rating
Employee Rating

Very attentive staff. I have never had a bad experience with Metro Toyota. The receptionists are always very helpful! Thank you for such great service. More

by rskingle
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Hana

February 06, 2023

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Employee Rating

Prompt seamless service from scheduling to out the door,got me in within an hour for same day tire patch. Chose Metro over another local toyota dealership More

by david f
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Feb 07, 2023

david f responded

Thanks to the metro team for taking care of my prius prime

February 03, 2023

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Employee Rating

The best service I have ever been to, I really like the service at Metro Toyota More

by Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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