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SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 7

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

January 24, 2023

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Employee Rating

The service staff were absolutely rude and very unprofessional. I will not return here or recommend anyone. More

by aj216
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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January 23, 2023

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Employee Rating

I was in and out. Very efficient. Comfortable waiting area with coffee. Never forget the coffee. More

by RICHFARRUGGIA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Ibrahim, Ken Konopka

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Jan 23, 2023

Victory Toyota of Brook Park responded

Rich, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 22, 2023

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Employee Rating

Explained the problem I said I was having I was told this is normal on Toyota trucks. Not sure if I was given. The runaround have asked other Toyota truck owners they said they never heard of this problem. F More

by THAJCP
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

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January 20, 2023

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Employee Rating

The dealership and personnel answered my questions and completed service on time.done done done More

by Barry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

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Jan 28, 2023

Victory Toyota of Brook Park responded

BARRY, Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that the team's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

January 20, 2023

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Employee Rating

I’ve used the service department at Metro for 13 years and the haven’t let me down yet. Everyone that works there is golden too. More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

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Employee Rating

Amazing service! They guy was really nice and helpful! It didn't take long to get my car recalls fixed!! More

by cassandrafitz6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for leaving Mike this positive review! We are pleased that he could be of great assistance to you throughout your visit. We can't wait for you to enjoy your vehicle, and we wish you the safest of travels until we meet again!

January 20, 2023

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Employee Rating

Absolutely fantastic experience. Thank you for taking such good care of me! Customer for life! More

by CAPPERFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 20, 2023

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Employee Rating

Metro Toyota, on Brookpark Rd, has always provided me more than sufficient and efficient service. More

by tlr713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

January 18, 2023

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Employee Rating

The wait was a little long but not too bad. The employees were helpful. Stop. More

by USACINDY
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

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Jan 28, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 16, 2023

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Employee Rating

Top shelf service department . Stellar technicians . Clean and spacious waiting area . Sure miss the donuts though More

by linturk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle 's maintenance. We hope to see you again in the future, Safe travels!

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