SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 8

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

January 13, 2023

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Employee Rating

I gave them a number one because they not adjust the oil where it says was changed. Also, I told them to rotate thectires and there is still a light on the dash showing that they did not it. Something si.il More

by JANNETTEFRED8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

January 13, 2023

Dealership Rating
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Great service, very knowledgeable, clean service area, fast turnaround, plenty of service appts to choose from More

by jjkerner1972
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 28, 2023

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2023

Dealership Rating
Employee Rating

Professional, enthusiastic, sincerely staff at Metro Toyota. Thanks for your business. I hope we always have good business together forever. More

by Kimchi Nguyen
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 18, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

Jan 18, 2023

Kimchi Nguyen responded

OK.

January 11, 2023

Dealership Rating
Employee Rating

Very good service and friendly staff I will be bringing my car's for service in the future. More

by dkascak
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

Jan 18, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 08, 2023

Dealership Rating
Employee Rating

Great service in and out I would take my car back. Most other dealers told me 2 weeks before they can get me in More

by Jeffvartorella77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 09, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 05, 2023

Dealership Rating
Employee Rating

Parents needed a tire for a camray. Tire was almost 300. Thats seems high.too much More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

Jan 18, 2023

Victory Toyota of Brook Park responded

Your safety is a priority for us and please let us know if there is anything else we can help you with. Safe travels!

January 05, 2023

Dealership Rating
Employee Rating

Everyone was extremely pleasant. Work was done as requested and was not charged for them to check about the noise it was making. Who wouldn’t love that! More

by Larry
Service Price Transparency
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Recommend Dealer
Yes
Jan 06, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 05, 2023

Dealership Rating
Employee Rating

I have always had my 2016 Corolla taken care of at metro and have had excellent service. However, this time around the service advisor, Susan, was awful. Definitely will look at other dealerships next time. More

by cernyk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2023

Victory Toyota of Brook Park responded

I'm sorry to hear that you had a bad experience, I'd like to hear more about it. Your an important customer and we need to make sure that you are taken care of. Please give me a call. Chris Sullinger, 216-898-2940

January 05, 2023

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Employee Rating

Amazing! !Excellent service love Toyota car My recommendations 100% I do not change it for any More

by Carmen
Service Price Transparency
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Recommend Dealer
Yes
Jan 06, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 04, 2023

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Employee Rating

Always great service. Joe always takes great care of me and everyone is so friendly. More

by s.byrne41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

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