Sal Gaeta
Sal Gaeta at Oak Lawn Toyota

Sal Gaeta | Page 5

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7
497 Reviews

Dealership Experience

6 yrs, 5 mos

Languages Spoken

Spanish Spanish

4.7

497 Reviews

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497 Reviews of Sal Gaeta

June 06, 2023

Dealership Rating
Employee Rating

Excellent service, friendly staff, Quality work, air conditioner, went out the staff and the service department, inspect it vehicle and found that it was a shortage and they replaced it and I was thankf More

by qesq23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

May 26, 2023

Dealership Rating
Employee Rating

I’ve been going to this Toyota dealer since I purchased my first RAVE4 in 2008. I had all service on that vehicle done there even after the warranty was up. On May 15th 2023 I returned to buy another RAV4. More

by twilightgirl692
Service Price Transparency
Workmanship
Recommend Dealer
Yes
May 26, 2023

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 24, 2023

Dealership Rating
Employee Rating

Best service I got every the best people ask for job the best guy thx toyota More

by Nabeelsaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 17, 2023

Dealership Rating
Employee Rating

The staff was very helpful and explained why each action was necessary. I’m very pleased with the results. More

by DKRYSTOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler, Vickie Benson

May 18, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 17, 2023

Dealership Rating
Employee Rating

I’ve been going to Oak Lawn Toyota since I purchased my first RAV4 in 2008. I always had any maintenance done on the car at Toyota, even after the warranty was over. I didn’t want to go to just any repair More

by twilightgirl692
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 18, 2023

Oak Lawn Toyota responded

Here at Oak Lawn Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! John Carnivele, General Manager

May 14, 2023

Dealership Rating
Employee Rating

The most dishonest crooked service department I’ve ever dealt with in the Chicagoland area! More

by srogers69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 18, 2023

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 15, 2023

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 18, 2023

srogers69 responded

I made an appointment with your service department for spongy brakes on my 2017 Tundra. My vehicle is still under warranty. I was told it would cost $71 to diagnose.. I got a call from you service advisor stating the calipers, pins, brake pads and rotors were all okay, but I had air in the brake lines that was causing the problem. This was your assessment. He went on to say it would cost $188.50 to flush the brake lines and REMOVE THE AIR from the lines. I agreed. The next call I got was that it was going to take longer to bleed the lines a different way, and you wanted more money. I declined because: You agreed to flush the lines and remove the air in them for $188.50. That was the agreement. I refused to be extorted. I'm no further ahead than when I first came to your service department. I still have spongy brakes due to air in the lines. And all that cost me $188.50!!!!

May 18, 2023

srogers69 responded

Bottom line: You didn't complete the work for the quote you gave me.

May 13, 2023

Dealership Rating
Employee Rating

Very professional service 👏 answered all my questions and fixed my problem Satisfied with service received More

by tbondaruk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek , Vincent Chen, Vito Dinella

May 15, 2023

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

May 13, 2023

Dealership Rating
Employee Rating

I had a great customer service, the person at the desk was nice and helpful. Thank you More

by Kar1
Recommend Dealer
Yes
May 13, 2023

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

May 11, 2023

Dealership Rating
Employee Rating

Had my 2020 Rav 4 maintenance service today ----- As usual, the entire staff is friendly, courteous and very helpful. I never have had a bad experience in the Service Department. Everyone there is GRE More

by SLMFEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2023

Oak Lawn Toyota responded

Thank you, Sue, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

April 26, 2023

Dealership Rating
Employee Rating

best Toyota dealership on the southwest side. top notch. you have trained professionals that work there. More

by DEVOMOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

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