Sal Lala | Page 10

Great Cars, Great Sales, So-So After-Sales (aka Finance) We traded our 2010 RX450h for a new one in June of 2018. This was a major 'step up', because of all the luxury features available, wonderful 30+mpg f We traded our 2010 RX450h for a new one in June of 2018. This was a major 'step up', because of all the luxury features available, wonderful 30+mpg fuel rating, and the STANDard safety features (see the 5 star rating on the National Highway Safety Administration website. Sal Lala and Tony Stewart were my long-time sales people, and they did not disappoint in the overall prices, smoothness of sale, requested features and add-ons, and trade-in value - these two guys are about all that is left of a supreme sales and management staff, as recent personnel changes have occurred. I am hopeful the transition in management will 'mellow' in time. Note: We are blessed to have been able to purchase seven Lexus' from this dealership since 2006. The new 2018 RXh is simply wonderful and such a pretty ride in 'Nightfall Mica' to enjoy. A few words about the finance end of the purchase: It was a cash deal (yay!), but it took three visits to complete, because I caught errors on the first two go-arounds. The issue started when we were told the after-purchase things were not negotiable for better prices (extended warranty, wheel/tire/lost key/windshield/dent protection insurance, maintenance/service coupons, etc.). Then I found out they are indeed negotiable (thanks, Tony), which lead to the second buyers agreement being signed. But after another review, I found errors and misquoted figures. So the third time through the paperwork was finally a charm. That fiasco took two weeks to complete. I can understand following the company line and making a profit / commission, but there is a fine line that seemed to be in question: I would use words like duplicity or incompetence, but it could be one while feigning the other. Incompetence is forgivable, but the other I remember firing people for, so I give the benefit of the doubt in this one case. Of all the times we purchased from L of N, this time was the most painful. Otherwise, we are very satisfied with the 2018 upgrade. It really has a myriad feature set that our former 2010 model did not have. The safety features are worth the upgrade, as pedestrian and cross traffic alert are included in the package - any luxury upgrades like the ones available here would easily cost about $20K more for a German car (I checked). So it is still 5 stars for L of N, but they need to look at the process and remember to give their customers a good experience of purchase all the way through, especially during that dreadful finance chamber with the electronic signing instrument called 'DocuPad'. But that remains another story for another time. More

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Quick, easy, and exceptional customer service! We received an incredible deal, and outstanding customer service! Sal not only found exactly what we were looking for, but he also made our car buying We received an incredible deal, and outstanding customer service! Sal not only found exactly what we were looking for, but he also made our car buying experience impressively pleasant! More

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Great Experience There was no pressure from the Sales staff. I was able to test drive, select and buy the vehicle I wanted. Prices were very competitive and Lexus spec There was no pressure from the Sales staff. I was able to test drive, select and buy the vehicle I wanted. Prices were very competitive and Lexus special deals were an added bonus. Our Sales Person Sal Lala was extremely knowledgeable, low keyed and pleasant person to deal with. He assisted us through the entire Sales Process. Derek Mason was great in working through the Financing process More

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2nd purchase from this dealership The staff at Lexus of Naperville are professional and helpful. They were patient with me while I was looking at the cars and they were honest in givin The staff at Lexus of Naperville are professional and helpful. They were patient with me while I was looking at the cars and they were honest in giving their best answers. We have now bought 2 cars from this dealership, and if we buy another Lexus, we will be coming back. More

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Outstanding customer service, highly recommend dealership I purchased my second Lexus from Naperville Lexus, and I will never purchase a Lexus at any dealership other than Naperville. I've always appreciat I purchased my second Lexus from Naperville Lexus, and I will never purchase a Lexus at any dealership other than Naperville. I've always appreciated their service department, and my service associate, Michael Pirelli. I trust Michael to be honest and not recommend services I don't need, and the service department has always done any work I needed in a timely and efficient manner. Sal Lala, my sales associate was fantastic! He was patient with me as we explored various options that I wanted for my car. He was a careful listener, and was able to suggest cars based on my preferences. He was generous with his time, and I never felt rushed. Sal was also extremely knowledgeable and not your "typical" pushy salesperson! When it came time to purchase the car, I felt that they were more than fair, and were very willing to negotiate a fair price. Sal represented my interests well to Tony Stewart, the new car sales manager. In my conversations with Tony, he was fair and willing to negotiate. I highly recommend Lexus of Naperville, and Sal Lala when looking for a car. More

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Excellent car buying experience !! Day 1 – Went to the dealership to browse some used cars & figure out which one meets our needs and budget. Even though I mentioned to Sal that we are Day 1 – Went to the dealership to browse some used cars & figure out which one meets our needs and budget. Even though I mentioned to Sal that we are only browsing, he let us look at several cars and took us on a test drive. He went over the several features of the car but never tried to sell us that car at 8.00pm that night. After visits to other car dealerships in the area and few follow up conversations with Sal, we decided to go back to Lexus of Naperville on a weekend. Day 2 – Sal took us for a test drive and never asked if we are ready to buy. Being very picky about the car, we spend couple more hours test driving & comparing few of the used cars in the lot, while Sal was absolutely patient with us. Eventually we picked the car we wanted to buy and even the financial part of the experience was very smooth. Having talked to several car salesmen & sales managers in the past couple of months, I am very pleased with Sal’s attention to detail, thoughtfulness to give us space to make decision & overall great customer service. More

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Excellent! Sal is an excellent salesman. This is our second Lexus that we've bought from Sal and have been very pleased with his attention to detail, knowledge a Sal is an excellent salesman. This is our second Lexus that we've bought from Sal and have been very pleased with his attention to detail, knowledge about the cars and overall great customer service. We highly recommend Sal Lala. More

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Excellent Sal was our salesman to help us with the car. I highly recommended. Professional and friendly way to do the business. Patently explain a lot of stuff Sal was our salesman to help us with the car. I highly recommended. Professional and friendly way to do the business. Patently explain a lot of stuff to my wife how to operate the car. Very knowledgeable person. More

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Excellent Lala was the salesman to help me with my car and I highly recommend. Professional and friendly way to do business . Overall you have a 10. Thank you Lala was the salesman to help me with my car and I highly recommend. Professional and friendly way to do business . Overall you have a 10. Thank you . More

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Excellent experience! Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond t Being Lexus owners for years we were dissatisfied with our current dealer and turned to Lexus of Naperville. Not only were they the first to respond to our inquiry, they promptly followed up, provided information we asked for and set us up with an amazing Customer Service Rep, Violet Vrsek. She was prompt professional friendly and provided us with the exact RX350 we were looking for in our price range! The entire team was great! More

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