Sal Sinardi

Jeff was really nice to work with. He knew what he was doing and was able to get me a car at a price that worked for me. Thank you! He knew what he was doing and was able to get me a car at a price that worked for me. Thank you! More

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I had a bad experience at this dealership as follows. I was ready to close the deal on a 2023 KIA Seltos and spent hours getting everything finalized with them when at the very end they hand me a form to I was ready to close the deal on a 2023 KIA Seltos and spent hours getting everything finalized with them when at the very end they hand me a form to sign stating that there was some sort of minor unknown repair made to the car that no-one at the dealer knew anything about and it wasn't on the Carfax report they supplied me with. The form stated that I the buyer was aware of the repair and that I inspected it and approved of the work done. After repeatedly asking what this repair was and not receiving an answer I said no way this deal is off and I left the showroom. Well long story short I did find out about this undisclosed repair and it involved a substantial amount of work because this veh was in a serious accident that they all knew about and had repaired at their very own body shop. Buyer Beware. More

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The service was good, enjoying the car! Thank you for everything. Got some good offers too! Thank you for everything. Got some good offers too! More

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I leased a 2022 Kia on July 30, 2022, with Jeff Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from hi Sousou. This is the third time my husband and I have worked with him - my husband bought a Kia from him last year, and I purchased a used car from him about 4 or 5 years ago - and he left such a great impression on us back then, there was no question where we were going to go when we needed new cars. We referred many people to him, specifically, as well as Kia of Danbury. We called him “the only honest car salesman ever.” On Sunday, August 7th, someone attempted to steal my car. They smashed in my passenger side window and tore out my steering column and severely damaged the wiring and ignition. After obtaining the police report and calling my insurance company, I contacted Jeff to see if there was anything special I needed to do, as the car is a lease. At his suggestion, I had it towed to their shop - with his assurance that he'd talk to "his guys, Lance and Jimmy" - to move me to the top of the line. As my husband and I have had positive experiences with Jeff, I had absolutely no reason to doubt him and did exactly that. Regardless, I was without a car until October 5th – and had made two payments on it, had been making insurance payments on it, and had experienced extreme disruptions to my life for almost two months with virtually no communication from the shop or dealership. On September 17, my husband actually went to the dealership to speak with Jeff, personally, as we were unable to reach him via phone and he was not returning our calls. He told my husband, due to the length of time I had been without a car, and the short amount of time I had one, he could easily just swap in a different car and get me out of that lease, no problem, I just had to work something out with my insurance. When I spoke with them (and I admit, they ALSO dropped some xxxxx here) although there was NO follow up from Kia (I'd be fired from my job if I didn't follow up on urgent matters). (And as far as I can tell, that is what happened with the woman, Karly, I was dealing with – who would only respond via text message – and then just started ignoring me when I asked for updates on my car. Meanwhile, I managed to get those requests regarding my insurance cleared and let Jeff know - and as he was so "I'll absolutely get her into a car" with Steve, and told me, on Monday the 19th "I'd get you into a car today, if not for the insurance", I was positive things would work out. Unfortunately, things went very south. When I finally got in touch with him - and he is aware that we are in a very tight financial situation (something he always claimed to be very sympathetic toward) - he informed me that I would be leasing a different, brand-new car, and my payments would be going up - which is something I cannot afford, and is absolutely not what he said to Steve when he spoke to him. He started to get quite an attitude with me, questioning me about how I "expected to get a used car when I have no money and a poor credit score?, asking me if it was his fault someone tried to steal my car, and saying, "I really don't have time to explain the ways of the world to you, I have sixteen customers like you calling me every day" -- which is probably not good for business if there are that many on-going problems with customers. This is the rest of the review.. And yes, I did lose my temper and say some regrettable things to him... but I once genuinely respected him, and thought of him as a man of his word and someone who could be trusted, and carried his card in my wallet and recommended him, and the dealership, to many friends, as did my husband. That is something I would not do now, or ever again. In fact, I think the way he treated me - both dismissively and disrespectfully, he is detrimental to the business, overall. The fact that the service center cannot fix a damaged vehicle in months is quite disturbing. They had my car longer than I have had my car, which I am paying for, and frankly, that's not right. I had to get to and from work, appointments, and other things - and had to rely on my husband and friends for everything I do. Considering the amount of money I was paying - and much of the reason I am doing so is because Jeff is a good salesman and was able to close a sale on a car that I was a bit hesitant on in the first place - this seems so terribly wrong. I attempted to contact Steve Sinardi, the General Manager of the dealership, multiple times, but apparently, returning a call or answering an email is just too much of a hassle for him. He must have too many dissatisfied customers to even keep up with, and would prefer to ignore them, than speak to them, or reassure them in any way that they will be getting some kind of customer service. I finally contacted KIA Corporate, who they ignored the first time, and then it was “escalated” to an email – which I guess is a big deal? Because after giving them the 48 hours to respond to Corporate – suddenly, my car was fixed? Of course – I had to call them to find this out – and also, when I arrived at the dealership, I was ignored by the receptionist who was on the phone, who could have just nodded at me, in acknowledgement, as is generally acceptable everywhere in the world. Then, she couldn’t figure out the checks from the insurance company and needed help with that. Then, she couldn’t find the car, which my husband and I pointed her to. Also, they apparently are supposed to offer an Uber or something so you can get your car – but did not, so my husband had to take off work early so I could pick up the car. I feel this situation has been mishandled in so many ways, and it is absolutely a shame that it went this way, and we both are left with this awful feeling about a dealership and a salesperson we both once trusted and recommended. It’s pathetic it went down this way, as I do love the car, and plan to purchase it when the lease is up, but I in no way whatsoever recommend dealing with this dealership in any way whatsoever. Also, since they had to replace the ignition, I received two new keys – and one of them has a dead battery, so it won’t lock or unlock the car. They probably could have checked on that before they gave it back to me. I just hope the repairs they did hold up… let’s just say I am not 100% confident when I am driving. More

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Great experience ,knowledgeable staff. Will recommend to family and friends. They meet all my needs and went beyond. Will recommend to family and friends. They meet all my needs and went beyond. More

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I’m writing this review based on my first experience with Danbury Kia. Upon calling several of my dealers at Kia dealerships closer to my business, I decided to call Danbury Kia. Kevin Davis answered the p Danbury Kia. Upon calling several of my dealers at Kia dealerships closer to my business, I decided to call Danbury Kia. Kevin Davis answered the phone. I explained that I was calling on behalf of a business located in New Haven County and specifically described what I was looking for. Kevin professionally and earnestly stated that he wanted to help me. As a Fleet Manager, I have extensive experience working with Sales Consultants and Kevin never came across as trying to “sell me”. Instead it was as if we were collaborating to find a solution to my problem. My problem was that I was looking for a multicar deal involving Hybrids. The specific model I had been looking for all day, magically appeared in Kevin’s inventory. Now this is where people make the mistake of getting in their car > Don’t. Call first. Dealerships sometimes post vehicles that have been ordered but pre-sold. I indicated to Kevin that I was ONLY interested in vehicles on his lot. In disbelief, I asked Kevin to show me “proof of life”; I wanted to see a picture before getting my hopes up. Kevin had never spoken with me before Tuesday 6/28 @ 3pm and yet, when I told him to “hold them, do not sell them and write up the paperwork. I want them” – he went right to work! Usually at this point, the Sales Consultant is asking probing questions to determine if you’re wasting their time. Moreover, it has been my experience that many Sales Consultant are just waiting for their opportunity to speak and basically not listening to a word I’m saying. This was not the case with Kevin Davis. He listened. I explained what my expectations were and I got the impression that he went to bat for me. Frankly, if a stranger called out of the blue and asked a dealership to place their HOTTEST Selling Desirable Vehicles on hold, sight unseen – People think your nuts, right? No money to hold the car(s), what? Between 6/28 & 6/30, Kevin was easily accessible via his personal cell phone. Anytime either of us had a question, we would simply text or email each other. We sent all the documents electronically. Kevin didn’t leave the dealership until he was certain that this deal was organized and ready to be closed. Upon arrival at the dealership, Kevin was waiting outside to welcome me. My vehicles were parked and waiting up front. Full of gas, plated (real plates, NO DMV!). I was in and gone in less than an hour. Kevin Davis told me several times during the process that “He’s got me”, which is slang for “trust me, I have your back”.. We went through the process effortlessly. We closed and I took possession on 6/30. There are many upset individuals telling me how their waiting for back orders and Hybrid stock to arrive at their local dealership. Don’t wait. Call Kevin Davis at (203) 241-3468 / kdavis@danburyauto.com Sincere Thanks Kevin. You totally earned this 5-Star Review and more importantly, repeat business! More

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I love Kia they always help me out and are like family to me I hope to join there team someday soon and get a new car this year they are incredible people. me I hope to join there team someday soon and get a new car this year they are incredible people. More

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Excelente service provided from all employees involved. We are very thankful! Will definitely recommend to friends and family involved. We are very thankful! Will definitely recommend to friends and family More

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Had overall a Great experience. Good information, follow up and follow thru. Help with insurance was good up and follow thru. Help with insurance was good More

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I have been a Kia customer since 2012. I moved to Danbury a few years ago and your dealership is always helpful, considerate and courteous. The waiting rooms are always clean and well stocked. a few years ago and your dealership is always helpful, considerate and courteous. The waiting rooms are always clean and well stocked. More

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